Smile: Loyalty Program Rewards
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I have been loving Smile and found customers have become more incentivized to purchase for reward points. I recently had a call with Mackenzie from the Smile team to go over some BFCM strategies, and it made me love Smile even more! Great program, great people. Highly recommend!
Thanks for leaving a review! We agree that Mack is indeed excellent 💛💛💛 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Excellent client service from Shellby
Thanks so much for taking the time to leave this review! We appreciate it so much and we are so glad that you had a great experience with Jade 🤩 Please don't hesitate to let us know if there is anything else we can help you with 😊 ✨ The Smile Team
Helped with my questions super fast and easy! :)
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Thanks for leaving a review! Please don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Great customer service!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Smile Team ✨
Andreandana was so helpful and very prompt in her response time! 5 stars!
Thanks for taking the time to leave a review! We also think 🤩 Andreandana is super awesome 🤩 Don't hesitate to reach back out if there is anything else we can do for you!
So far Smile.io is great! They have very thorough tutorials, customer service is top notch and I love the flexibility of the app. They even helped me develop a plan that works best for my in-person retail shop. Would highly recommend!
We are so grateful 🙏 to have you as a merchant and really appreciate your kind review. 💛 Please reach out if we can help with anything else. Cheers The Smile Team 🤗
Thank you for taking the time to leave your review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Smile has been great to offer discounts to customers both online and in-store. We had a few minor setup issues and ideas we wanted to explore and received amazing support from the customer support team.
Thank you for your kind words! We are so happy we were able to overcome your setup issues and explore new ideas for your business together - Hannah & The Smile Team :)
Great customer service and response time - I wish you could just switch CMS systems with having to create a new account but the overall process was painless. Thanks guys
Thank you for taking the time to leave your feedback - we are really happy to hear you had a smooth onboarding process!
Thanks so much for taking the time to leave this review! We really appreciate it 🤩 Smile Team ✨
Useless unless you pay, you cant even edit your programs without paying. cancelled
We are so sorry to hear that your experience wasn't up to our usual standards. A member of our support team has reached out via email to learn more about your experience.
Early stages of using this app, but so far it seems really intuitive with great functionality. Customer service experience has also been amazing, especially with helping me to set up the referral program. Excited to use it further!
Thanks so much for taking the time to leave us a review! We're so glad to hear the positive feedback and we cannot wait to watch your business grow as you scale things up 🚀 We're here if you need anything else! Yours in Loyalty, ✨ The Smile Support Team ✨
Very good support.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Program is great! Top Notch customer service! They are quick to respond and even quicker with the solution!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Maggie & Angie were very responsive and informative with assisting me with my inquiry. They were both very knowledgeable and went above and beyond to list out every details and steps on helping me find my answer. Just launched this app and the interface/experience is very simple and clean. Thank you!
Thanks for leaving a review! We agree that Maggie and Angie are indeed excellent 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
I'm just starting with the app, and the customer service - even for customers on the free plan - is outstanding. Jade answered my multiple questions with clarity and understanding...and humor! I'm looking forward to testing out the app and seeing results, particularly with regards to a referral program. Keep up the great work!
Thanks for leaving a review! We agree that Jade is indeed excellent 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Thanks so much for taking the time to give us this review rating! We really appreciate it 🤩 Smile Team ✨
The Smile Team has provided great help through their chat system. It does take a while for a team member to respond, but it is great that the chat is always active so you can jump back into conversation at any time. Their YouTube channel has been helpful as well! One challenge I have been met with through this app is that it requires an email in order for customers to redeem points. No complaints, just something to get used to. So far so good with the free option!
Thanks so much for taking the time to leave us a review! We're so glad to hear you've found our YouTube channel useful and we'll make sure the proper members of our team have seen the other feedback you've provided as well as we're always looking for ways to improve our merchant's experience 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨
The help team has been great in assisting us with all of our questions!
Thank you so much for your review 🤩 We really appreciate your kind words! Please don't hesitate to reach out if there is anything else we can help you with 😁 ✨ The Smile Team
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