Smile: Loyalty Program Rewards
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Smile is great due to their features and partner integrations. ***POS users this is something to be aware of.*** 3 stars because we use mainly the POS feature. When a customer decides to use a coupon during a physical transaction and clicks redeem. If they decide to put the items back at the last minute no longer wants to continue, their points will still get deducted even though no transaction was completed. In order to give them back their points you will have to manually keep track of all customers who canceled a transaction. This is an issue that leaves a lot of human error on the table due to the volume of sales we might get during busy periods of the day. Hopefully the development team will be able to add a feature for it automatically refill the customers points upon a uncompleted transaction. Lisa, Jade and Lynn from the support team is great! 5 stars!
Thank you for taking the time to leave a review! We are glad that you find our team helpful :) When customers cancel a transaction, the reason that the points are removed is that the reward has been redeemed. Customers can still use this reward on future purchases, so the value of the points is not lost. That being said, we are always looking to learn how we can improve Smile and make it more user-friendly. We have reached out personally to learn more about how we can help you with this!
Great customer service. Quick and efficient. Very easy to use app and really engages our customers to get their points.
Thank you for taking the time to leave your review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Smile is a lovely and nice app with lots of nice features and points which are all really good. Tip top lovely help from Jade, she's the best! =D
Thank you for taking the time to leave your review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
I received a very quick and friendly reply. Got the answer to my question and the conversation was smooth and simple!
Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨
We've been successfully using smile for a while and since we started focusing on rewarding our customers not only have sales increased but also the upsell
Thank you so much for the kind words and for taking the time to leave this review! We really appreciate it 💖 And we are so glad to hear about how Smile has benefitted your business 😊 Please let us know if there is anything else we can do to support you! Cheers, Smile Team✨
Lisa was very helpful with digging into the issue I had and finding viable solutions for it. I am very grateful for her assistance!
Thank you so much for taking the time to leave this review & for all your kind words 💛 It was a pleasure assisting you! Lisa - Smile Team✨
Limitation on POS filter.
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏 We did reach out to your last conversation thread to see if there was any additional feedback you could provide us. Hope to hear from you there to learn more about your experience using Smile 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨
Exceptional customer service!
Thank you for taking the time to leave your review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team
Fantastic app, great support and easy to use
It's so fantastic to hear that you think we're fantastic! Thanks for the kind words all around 😊 Yours in Loyalty, ✨ The Smile Support Team ✨
Programme works very nicely, easy to use and administer. Support has been quite good which helps when you have a quick question.
Thanks for the review! It's so wonderful to hear that you've found Smile easy to use and our support to be helpful 🙂 We'll be here if you need anything else! ✨ The Smile Support Team ✨
Great support!
Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨
I'm thoroughly impressed with Smile's customer service. Their team went out of their way to accommodate our budget and needs. As a startup, this level of support is invaluable, and it's clear Smile genuinely cares about their customers' success. Highly recommended for their flexibility and outstanding service!
Thank you so much for the kind words and for taking the time to leave this review 🤩 We really appreciate it 💖 And we are delighted that you had a great experience with the team 😊 Please let us know if there is anything else we can do to support you! Don't hesitate to reach out if you have any questions. We're always here if you need us! - Smile Team ✨
Effective when utilized effectively, excellent support.
Thank you so much for your kind words we really appreciate it. We've reached out via email to see how we can improve our service Best regards The Smile Team
I love the customer support from Smile! It's the second time I've encountered an issue and Lisa helped me once again :)
Thank you so much for taking the time to leave this review & for your kind words 💛 It's always a pleasure assisting you! Lisa - Smile Team✨
We have used this app from the beginning. It is very good. The customer service support is excellent. Jade helped me in particular and got several things solved with great patience. I do wish we could customize fonts in the emails and messaging so that it would look completely branded. I hear they are working on that.
Thank you so much for taking the time to leave this review and share your feedback with us! We are always looking for ways to improve and we value your input 🙌 We'll be here if there is ever anything else we can help you with 😊 - Smile Team✨
Smile.io has truly transformed our customer experience! The rewards program has seamlessly integrated into our platform, providing our customers with an exceptional incentive to engage with our brand. Not only does it effortlessly boost customer loyalty, but the support from the Smile.io team has been outstanding. We wholeheartedly recommend this program to any business looking to enhance customer satisfaction. 100% satisfaction guarantee.
Thanks so much for taking the time to write this review and for all your kind words 🤩 We're so glad to hear that your customers are loving Smile 🚀🌈 Don't hesitate to let us know if there is ever anything else we can help you with 💖 - Smile Team ✨
We have had the pleasure of being partnered with Smile for more than five years now and we can confidently say that they provide exceptional service to their customers. Their rewards program is easy-to-use with a beautiful interface that is constantly innovating, making it a top choice for anyone looking to implement a loyalty program. The team at Smile is always looking for ways to improve their offerings and provide the best possible experience for their clients. We highly recommend Smile to anyone who is looking for a reliable and user-friendly solution for their rewards program needs.
Thank you so much for the kind words and for taking the time to leave this review 🤩 We really appreciate it 💖 And we are delighted that you find Smile so reliable and user-friendly 😊 Please let us know if there is anything else we can do to support you! Don't hesitate to reach out if you have any questions. We're always here if you need us! - Smile Team ✨
GREAT, thank you!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Smile Team ✨
Jade was incredibly helpful in getting me on the right track when I had some questions. The guidance and support made a world of difference. I'm grateful for Jade's assistance and expertise. Thank youuuuuuu
Thanks so much for taking the time to leave this review! We are so glad that you had a great experience with Jade! Please don't hesitate to let us know if there is anything else we can help you with 😊 ✨ The Smile Team
Really easy to use, and support is always really helpful. Just had a BFCM Prep call with Mackenzie Crary, and she was absolutely amazing - some fantastic ideas, well done!
Thanks so much for taking the time to leave this review! We agree that Mackenzie is exceptional 🤩🤩🤩 Don't hesitate to reach out if you have any questions. We're always here if you need us! Smile Team ✨
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