Smile: Loyalty Program Rewards
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I find this loyalty system hard to set up and the help on the chat was not that helpful/it took a long time for the team to come back but David jumped to the rescue and set up a call which we were really impressed with and his support was very helpful
Thank you so much for taking the time to leave this review! We really appreciate it 💖 So happy to hear David could help :) Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Thanks so much for leaving a review! Don't hesitate to inform us if there is any question and we'd be happy to help! The Smile Team :)
Great customer service. Helped me with a problem that was not supported by the level that I was subscribed to but still made it work for me.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
soooo good!!!!
Thank you so much for your review 🤩 We really appreciate your kind words! Please don't hesitate to reach out if there is anything else we can help you with 😁 ✨ The Smile Team
Easy to use.
Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨
Great app, great team. Helps out with retention and helps customers feel valued.
We appreciate you leaving a review! Thanks for your kind words. We're really glad Smile has helped with your retention :)
Love the app. Mack was super awesome and helped me out with some things. Would highly reccommend it.
Thanks for taking the time to leave a review! We also think Mack is super awesome :) Don't hesitate to reach back out if there is anything else we can do for you.
Very satisfied with this addition to my shop. Very friendly and super fast communication. Think along with you and are solution-oriented. Now I hope that the full app will be available in Dutch soon, so that more Dutch people will come!
We are so glad you are enjoying Smile! Thanks for leaving a review, and for your kind words. Let us know if there is anything else we can do for you :)
Very basic features for the price... Not worth the money in my opinion. The UI is easy to navigate for users but in terms of value as a merchant, the features are lacking. Point collection is simple for users but if you want to do anything to incentivize users to actually use their points, you'll need to upgrade to the $200/ month plan. With that being said, basically all of the useful features are on the $200/ month plan. If you have the budget, go for it, but to me, the value just isn't there with what you're getting compared to other apps in our tech stack. I wish we would have looked into alternative options before committing to Smile. Hard to switch at this point.
Thanks for taking the time to leave us feedback and help us make Smile better. We have reached out to you personally via email to help you with this.
my rep was very helpful and sent a great video!
Thank you so much for taking the time to leave this review 🤩 It was a pleasure assisting you! Lisa - Smile Team ✨
Fast and helpful.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Smile Team ✨
I am getting ready to launch our store & rewards program in a couple of days and I just wanted to make sure I was understanding the program before I train staff. Lisa was a huge help in answering my questions, and making sure I had my points set up to earn and redeem the way I intend them to be used. I was able to quickly get clarification regarding the reward menu that will be on my site. PLUS I love the memes Lisa sent in the chat...made me smile!!!
Thank you so much for taking the time to leave this review & for all your kind words 💛 I really appreciate it 🥰 Please don't hesitate to reach out if you ever need more assistance 🤩 It was a pleasure chatting with you! Lisa - Smile Team✨
Not able to manually translate.
Thank you so much for taking the time to leave us feedback. We are always looking for ways to improve and value your thoughts and ideas. We sent an email with additional information to see if we can help 🙏
Fantastic service ..thank you jade and Smile!
We are so glad you had a great experience with Jade and our support team. Please reach out if we can help with anything else. Cheers David
Super thankful to Ezra who went the extra mile to assist me in my queries! Thank you for jumping on a call with me to run through the technical issues I was facing across multiple Shopify stores which gave me clarity on next steps! Thank you!
We are so grateful to have you as a merchant and really appreciate your kind review. Please reach out if we can help with anything else. Cheers The Smile Team
it's a great tool to boost your sales
Thank you for your review we are so happy you think so. feel free to reach out if you need any help Best regards The Smile team
I must have accidentally clicked the upgrade button when signing up for my account for the first time and didn't realize it until months later. But to my relief, the prompt and courteous customer service folks reversed the payments as there had been no activity on my account until today. This left a positive impression on me, and makes me more confident that I'll intentionally upgrade once I start using Smile. Thank you!
Thank you so much for your kind review. We are delighted we could help with your upgrade issue. We are always happy to look for the best outcome for our merchants. Cheers The Smile Team
Support has been very helpful so far. Thank you!
Thank you so much for your kind review we are delighted we could help you. Best regards The Smile Team
We have been using Smile for two years, and it's been great. Their support is incredible.
Thank you so very much for being a merchant with us these last 2 years! We also love to hear the word 'incredible' when it comes to our support team, so thank you for that as well 💖 Yours in loyalty, ✨ Smile Support Team ✨
great support
Thanks so much for taking the time to leave us a review! Please do let us know if there's anything else we can be of assistance with 🤓 Yours in loyalty, ✨ Brandon & the Smile Support team ✨
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