Smile: Loyalty Program Rewards
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Great program and easy to use. Integrations are working well and support is super quick and helpful! Lovely to finally have a proper loyalty program in our shop.
Wow, thank you so much for taking the time to leave such a lovely review. We really appreciate it. Please get in touch if you need anything we are always happy to help. Cheers The Smile Team
I have been looking into a loyalty app for some time, and after fair bit of research, have settled on Smile. It ticks every box we need, and whilst not cheap, it seems to offer better value than much of the competition. On top of that it seems pretty straightforward to use, and the staff I have dealt with have been super helpful and patient.
Thank you so much for taking the time to leave us a review and for your feedback. We really appreciate it and take it on board. We look forward to helping you in the future. Cheers The Smile team
This app is so great and have a very friendly user-interface which separates this app from their competitors. Customer Support is also very good.
Thank you so much for taking the time to leave us a review. We really appreciate it. We are delighted you find our UI clear and easy to use. This is definitely one of our main goals. Please reach out if we can help with anything.
Hannah was really helpful and quick with her responses! It really helped me to understand more about the app and its functions.
Thank you so much for your kind words. Hannah is one of the best and we will pass on your appreciation. Please feel free to reach out if you need any help.
The lovely people from Smile are awesome, super helpful when something is needed and a solution is never far away. Always a pleasure to deal with them and we've been doing so for years. <3 Jimmy Joy
We're all extra delighted by this wonderful review! 🤩 Pleasure is ours, and we look forward to supporting you in many more achievements to come 🚀 Smile Team 💛
Initially the app was not getting properly installed, we were getting an error msg. Requested for tech support and received timely help. It was due to Smile's bad server on that day causing the issue. We reinstalled and its working fine. Thanks !
Hey there! We're so sorry for the trouble, but would you be able to try fully removing the Smile app from your app list in Shopify, and then re-installing it? The issue should be resolved now, and you should be able to install it properly :) Thank you so much for your patience! Joana
Très bonne communication, et excellent service.... AAAAAAAAAAAAAAA+++++++++++++++++
Thanks so much for taking the time to leave this kind review 😊 Smile Team ✨
Nice app and fast customer service... Hope you will get help from sunshine Jade. Thank you for your service!
Thank you for taking the time to leave a review, it was a pleasure assisting today ❤️ - Jade & The Smile Team <3
Thank you, Nicole, for your quick help! Loving the simplicity of this app as well as the customer service.
Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊 Smile Team
Had a negative experience first , then Nicole from customer service helped us sort everything out and get the best out of our App. Smile.io have allowed our retail location to collect and retain more customers and allow for an enjoyable experience for our customers.
Support was great, was able to help resolve our issues quickly. Wonderful service. Very helpful to us.
Thank you for taking the time to leave a review, it was a pleasure assisting today ❤️ - Jade & The Smile Team <3
Nicole has been super helpful, answering my questions and helping me the same day with issues I was having which are now totally resolved
Thanks so much for taking the time to leave this kind review — we really appreciate it! 😊 Smile Team
This app has cost me thousands of dollars. It rewards people on top of any existing discounts in my store and there are no rules or ways to prevent it stacking. I am losing money all the time due to this. Not happy. The aesthetics are nice but they clearly don't understand retail business and how customers behave.
Thank you for your review. We really appreciate your feedback. We want to ensure that Smile benefits your store and increases engagement with your customers. Smile coupons are not able to be combined. Unfortunately, some 3rd party apps conflict with Smile and can cause unexpected behavior, such as allowing discounts to stack. We don't recommend using these apps alongside Smile for this reason. We also have a recommended setup to help optimize your rewards program and ensure it works for your Store. We will be happy to help you adjust your program and have reached out via email. Best regards Smile Team
Very good app, would use it if it offers multi-language for one store. Already in 2021 it was mentioned that Smile wants to integrate it but 2023 and still no option for it. Best app but in todays multi-lingual world a pitty you do not offer. Other apps like Bon Loyalty are soooo much cheaper and they offer multi-languages with good translation. Hope you change this asap. then I might come back ;-)
Thank you so much for taking the time to share your thoughts with us - it helps us improve continuously and maintain our growth mindset. At the current time, there isn't an easy way to translate Smile into multiple languages. However other customers have also expressed their interest in multi-language support, and we can see why. We're starting with the ability to offer Smile in a single non-English language first since this is a very popular request we hear. We don't have a timeline for multi-language, but we've added your vote to the request internally and will revisit it as soon as we have the capability. - the Smile Team 🙏
Quick response to all the questions! I just wish the starter pack were a bit less expensive. But overall, the customer support and launching the app into my platform was easy and simple. Highly recommend
Thanks for the kind words, and for taking the time to leave a review. It means a lot to us! Don't hesitate to reach out if there is anything else we can help you with :)
They have the best customer service! Answered so quickly and made it easy to make updates! Highly recommend.
Thanks so much for taking the time to leave a review. We are so glad that our team was able to help you quickly today :) Let us know if there is anything else we can help you with!
Nicole was wonderful. She got to the root of my problem within 3 messages and was very friendly. She even provided some videos for further assistance.
It was so great chatting with you today. Thanks for your kind words and for taking the time to leave a review. Let us know if you ever need anything else! -Nicole
Great customer service. We needed an app to unify our online and in-store locations and has worked seamlessly for us to offer rewards both online and in-store.
Thank you for taking the time to leave a review, it was a pleasure assisting today ❤️ - Jade & The Smile Team <3
Amazing program ! fast help ! very happy I picked this for my website, i will keep using this. thank you
Thanks for the kind words, and for taking the time to leave a review. It means a lot to us! Don't hesitate to reach out if there is anything else we can help you with :)
Una gran aplicación para nuestros clientes, muy intuitiva y fácil de utilizar. Y una parte importante es su soporte, rápido y muy amable.
Gracias por tomarse el tiempo para dejar una reseña, estamos felices de que Smile haya sido fácil de configurar, fue un placer ayudar hoy. ❤️- Jade & The Smile Team
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