Smile: Loyalty Program Rewards

Great and fast support. Helpful with the customization and other technical requests. The only thing that I would like to see is more types of translation options.

The customer service with Smile is excellent! I had a concern about a discount code working on items that I didn't want discounted, and despite the late hour, Lynn was able to help me quickly. It was very much appreciated!

I just finished chatting with Nicole and I cannot begin to tell you how easy this set up was. Her instructions were seamless. She sent me video’s to show me where to navigate to what I needed to fix. I learn visually way better so this was huge for me. I cannot believe it was this simple! Thank you again Nicole!

Great app, it has everything one needs to reward customers and generate more sales. Exceptional customer service. I was having difficulty understanding something and I got a response within minutes! I was able to ask all the questions I had to make the best of the App. Highly recommend :)

Knew the answers quickly. Would appreciate the feature of being able to allow customers to apply points to shipping without buying a coupon.

David and the team at Smile have been great, anything we ever needed they are standing by to assist. Support solves inquiries usually same day and if it is going to be longer they are up front about it. The biggest thing is you can see they really value our growth, Smile is continuously willing to support us in our endeavors and ensures that they are continuing to provide valuable services and upgrades.

The customer service was exceptional! Not only did they promptly address my inquiries, but they also provided me with a complimentary month. I am enthusiastic about the program and assessing the results.

Jade was fabulous and helped me with all my questions. It was a great experience, thank you so much.

App is really amazing and support team is the best. easy implementation, increase in conversions. Kudos!! Special thanks to maria in support team!!

Cannot speak highly enough of the customer service. They are always quick to reply and super helpful. Great app too.

Support was very helpful and knowledgeable. And all of us shopify customers know how BAD the actual shopify support is. Wow is all I can say about shopify support.... These people at Smile know what they are talking about though!! Recommended

Fresh UI experience. Easy to set-up and customize to meet store needs. The support team is very kind and quick to respond as well!

Very helpful and simple to use. The team does a great job communicating. The app is really easy to implement. It also looks clean and fresh.

I love the app, it's just the entry level price is too expensive for small businesses. They need to drop the starter price. I would have moved from Free to Starter over a year ago if they had a promotion or something. Currently keeping an eye out for cheaper paid options or seeing if they address the price issue. EDIT: Smile have addressed my issues. I am very happy with the dedication they showed in coming up with a great solution for my business.

Not being a particularly technical person I cant tell you how brilliant the customer support has been for the app, in particular Tess, Marie and Joana who all went out of their way to help me. I feel this integrated app will be a real bonus to growing my customer base and keep customers returning .

Great customer service from the team and Ezra! Replies are prompt and friendly, the app itself is easy to use. It is easy to connect and chat with the team and they are super helpful. Really appreciate you taking the time to understand the requirement and helping me out. Good luck guys

Smile is a remarkable Shopify app that offers loyalty points to customers, and my experience with it has been nothing short of outstanding. The app seamlessly integrates with my online store, and its customer service is exceptional. What sets Smile apart is its incredible customer service. The team behind Smile is friendly, patient, and always ready to help. Even with small, seemingly obvious questions, they respond in the most friendly and helpful manner. Thank you! Especially helpful has been Joana - who went above and beyond when helping me with a pesky problem that I just couldn't figure out. Smile is amazing! ETA - Erin is a gem who also went above and beyond, helping with something that didn't even have to do with Smile! The support from this app is phenomenal!

I had a fantastic customer support experience with Smile! They were incredibly responsive and promptly addressed my questions. We've used Smile for a few years now and it's been a valuable platform to help build and reward customer loyalty. Highly recommend.

Great program and easy to use. Integrations are working well and support is super quick and helpful! Lovely to finally have a proper loyalty program in our shop.

I have been looking into a loyalty app for some time, and after fair bit of research, have settled on Smile. It ticks every box we need, and whilst not cheap, it seems to offer better value than much of the competition. On top of that it seems pretty straightforward to use, and the staff I have dealt with have been super helpful and patient.