All reviews

Rating Breakdown

  • 5
    91% (3,777 ratings)
  • 4
    6% (237 ratings)
  • 3
    1% (52 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 91% (3,797)
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5 / 5 Share

March 5, 2023

Smile makes it easy to create a reward program on several different levels. Team is always available to help when you have questions too.

Using app

Over 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! We are so glad that you've found Smile easy to use, and out team helpful. Don't hesitate to reach out if there is anything else we can help you with :)

5 / 5 Share

March 5, 2023

great app great support by the team. I have been using it for the last 1 year and ive seen already results

Using app

8 months

Total reviews

9

Average rating

5.0

Developer Reply

We are so glad that you are seeing results, and that our team was able to help you out :) Let us know if there is anything else we can help you with. And, thank you so much for leaving a review. We really appreciate it!

5 / 5 Share

March 4, 2023

Have needed a hand with a few things and the Team have always helped out super quick on the chat area. As an e-commerce store owner who integrates numerous apps customer service and more importantly the support aspect is vitally important to me when deciding who to trust and use. The Smile crew definitely tick this box for me!

Using app

11 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for your kind words. We are so glad that our team has been able to help you out and that you put your trust in us 💛 We appreciate you taking the time to leave a review!

5 / 5 Share

April 1, 2025

Perfect after sell service, always had an answer for my questions very quickly.

Using app

About 2 years

Total reviews

3

Average rating

3.3

Developer Reply

Thanks so much for taking the time to rate us 5 stars! We really appreciate it 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

March 3, 2023

Great program and service! Customers love using it too! If you are looking to add a rewards program to your site, this is a great one!

Using app

About 1 year

Total reviews

7

Average rating

4.4

Developer Reply

Thanks so much for taking the time to leave a review! It was lovely assisting you today <3 -Jade

5 / 5 Share

March 3, 2023

Honestly, I am just rating my experience with Jade today. My questions were not only answered, they were taken care of and done for me! I am super happy with the support. They answered in chat almost immediately. I love that, and Jade was sooooo helpful and fun, and kind. Great experience!

Using app

Over 3 years

Total reviews

6

Average rating

1.8

Developer Reply

Thanks so much for taking the time to leave a review! It was lovely chatting with you today. I am so glad I could help! <3 -Jade

5 / 5 Share

March 2, 2023

Maria was awesome and quick helping me figure out my issue. Not only did she show me how to fix it, she explained why and how each works......with screenshots and all.

Using app

30 days

Total reviews

2

Average rating

5.0

Developer Reply

Maria is awesome! Thanks for leaving a review and for taking the the time to leave your feedback! - The Smile Team (:

5 / 5 Share

March 2, 2023

I installed this app to reward my loyal customers and the same time use it as a way of marketing my website. It works perfectly and makes happy the customers with the rewards they get. Had an issue with the launcher because it wasn't showing on our website. After contacting the customer service via chat, they solved the issue and now everything works fine.

Store

Saloos

Using app

About 23 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for leaving a review and for taking the the time to leave your feedback! - Joana from the Smile Tech Team ⭐️

5 / 5 Share

Feb. 28, 2023

Thank you Jade from Smile was really helpful and answered all my questions. Thank you very much. xx

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your kinds words and taking the time to leave a review! It was lovely assisting you today <3 -Jade

5 / 5 Share

Feb. 28, 2023

Prise en main rapide et intuitive, avec pas mal de contenu pour apprendre. Service client très réactif. Je recommande Smile !

Store

DROMFIT

Using app

17 days

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for your kinds words! It was lovely assisting you today <3 -Jade

5 / 5 Share

Feb. 25, 2023

Lisa was amazing! She helped my understand several features of the app! I feel much more likely to continue using the app and educating my customers on the app.

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

Lisa is amazing! Thank you for this review 💛 We are glad we were able to help!

5 / 5 Share

Feb. 24, 2023

So far we've been happy with it and have had it installed 3.5 years! It just works, we don't have to fumble around with it, and our customers use it (we know because we get emails about it all the time if something isn't working right, they're worried they didn't get their points, etc.)

Using app

Over 3 years

Total reviews

13

Average rating

4.2

Developer Reply

Thank you so much for taking the time to leave this review & for all your kind words! We appreciate it so much & we look forward to continuing to impress 🤩 Lisa - Smile Team ✨

5 / 5 Share

Feb. 24, 2023

Outstanding customer service from Jade. Much better than the program that I was on. Highly recommend.

Using app

25 minutes

Total reviews

10

Average rating

5.0

Developer Reply

Thanks so much for your kinds words! It was lovely assisting you today <3 -Jade

5 / 5 Share

Feb. 23, 2023

This one of the best apps to grow and take your business to the next level. It's very easy to install and great customer service as well.

Using app

9 days

Total reviews

4

Average rating

5.0

Developer Reply

Our whole Team is delighted to know Smile has supported and elevated your business! Thank you for this review 💛

4 / 5 Share

Feb. 23, 2023

It's nice I just wish it gave us the option to make a separate page with all of the ways to earn and redeem like in the popup.

Using app

23 days

Total reviews

5

Average rating

3.0

Developer Reply

We greatly appreciate your time to give us your feedback and let us know what will make your experience using Smile even better! 🚀

5 / 5 Share

Feb. 22, 2023

Amazing customer service! They responded veery quickly and were extremely helpful answering all of my questions!

Store

TBJ

Using app

6 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! We really appreciate it. It was great chatting with you today & don't hesitate to reach out if there is anything else we can help you with in the future💪✨ - Lisa & the Smile Team💛

5 / 5 Share

June 2, 2025

Cole from CS is amazing! He was so helpful in working with me on the new feature to remove certain low margin items from earning points. This is a great app that has helped us increase our business!!

Using app

About 5 years

Total reviews

6

Average rating

5.0

Developer Reply

WOW~! 🤩 Thank you for taking the time to leave this most lovely review 😊 We agree: David IS amazing 💪✨ - Lisa & the Smile Team💛

5 / 5 Share

Feb. 21, 2023

easy to configure, I had some questions that the customer service staff answered me in an excellent way, Lisa even made me a video to explain a configuration to me. Let us now await the results of the campaign. good job guys. www.octante.mx

Store

Octante

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for this lovely review! It was a pleasure chatting with you today and I'm so glad to hear you're loving Smile 💪✨ - Lisa & the Smile Team 💛

5 / 5 Share

Feb. 21, 2023

Absolutely LOVE the Smile app & team - Nicole was so helpful when we had a question and solved it immediately :) Such an amazing app for our customers!

Using app

Almost 2 years

Total reviews

13

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review. It was great chatting with you today. We are so glad you are loving Smile :) Don't hesitate to reach out if there is anything else we can help you with! - Nicole & the Smile team

5 / 5 Share

Feb. 21, 2023

The app is easy to use and integrates well with Shopify and Reviews.io. Whenever questions arise, the support team is quick to provide helpful thorough answers. Brandon with the Smile.io support team is great!

Using app

Over 4 years

Total reviews

6

Average rating

5.0

Developer Reply

We're so glad Brandon was able to help you out today. We think he's pretty great too! Thanks for taking the time to leave a review. We really appreciate it!