Smile: Loyalty Program Rewards
Build customer loyalty with points, rewards, referrals, VIP
Rating
4.9
feedback
4,130
chart
#23
All reviews
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April 12, 2022
Amazing support - Jade was so helpful and helped us sort out our issues with placements. Very fast and responsive. Again spectacular support from Nicole who not only sorted our issue out but did it by making us have a good laugh too :)
Thank you for taking the time to write a review! It is greatly appreciated! 😄 We're happy to hear Jade was able to help out.
March 25, 2022
We use SMILE and it has worked very smoothly. The tech support has also been very helpful when we run into any issues.
Thank you so much for the kind review! We really appreciate it 💛
March 25, 2022
Creating a loyalty program that could easily be set up and beneficial for our customers was key. We have a large audience and wanted to make sure that integrating Smile would be a smooth transition. I had lots, I mean a TON of questions. Although I didn't have a direct contact, I consistently heard back from Larry, who was always extremely through, patient, and made sure my questions were answered. We had a few delays in launching the program and Joshua quickly jumped in to help with more questions. We launched the program with over 150,000 customers almost seamlessly, the only concerns/problems were due to user error, but were really easy to walk the customer through. I would recommend Smile.io for your rewards and loyalty program.
Thank you so much for taking the time to write this kind review! We really appreciate it. We're also so happy to hear that you had great experiences with Larry and Joshua and we're always here if you have more questions! 💛
March 25, 2022
Joshua provided exceptional service and assistance with an e-Smile. Answered my questions super quick and was extremely helpful.
Thank you so much for the review! Sending you all the e-Smiles! 😄
March 24, 2022
Fantastic customer support, they are supper reactive and very helpful. Nicole answered my questions within seconds with both a written explanation and a video to guid me through it! Love it
Thank you so much for the review! We really appreciate it! 😄
March 24, 2022
Early days with using this app but the customer service, integration and interface have been superb. Used many, many plug ins in my time and somethings always difficult/a bit clunky. Yet to find any issues.
😄 Thank you so much for the review and for using Smile! We really appreciate the kind words.
March 24, 2022
I downloaded Smile a few weeks ago and it has already helped generate sales. When I had a question, they're team was more than happy to jump in and help.
Thank you so much for taking the time to write a review - it's so appreciated! We're really happy to hear Smile is helping generate more sales for your business! 😄
March 24, 2022
I needed some help with figuring out how my customers can redeem their rewards and the customer service team did a fantastic job helping me. They even created a nice graphic making easy for my customers to follow.
Thank you so much for the review! We're happy to hear our Merchant Experience team were able to help out and go beyond your expectations.💛
March 24, 2022
I had a small issue with uploading my customers previous points from my last rewards app. I hit Chat and Nicole helped me quickly figure out the problem. She told me exactly what to do to fix the problem and it worked. I successfully uploaded all my customers previously earned points, and I'm excited to set up the rest and see what Smile has to offer. It's great to know there's expert (human) help when you need it. Great so far!
Thank you so much for the kind words! We're so happy Nicole was able to help out - she's awesome like that! 💛
March 24, 2022
The best rewards app I have found for Shopify and the customer support is great. Highly recommended.
Awe, thank you so much for that 😭 We're flattered! So glad that we were able to help you 💖
Dec. 9, 2025
The app is very helpful to drive customer loyalty, and the app support team is great! They respond in seconds and walk you through until everything is resolved. Cole an amazing person and customer service.
Thank you for your wonderfully kind feedback about our app and the team 🤠
March 23, 2022
Great assistance from the team at Smile! Today was no different - thank you Joshua! I appreciate your quick answers to our questions.
That is so kind 💖, thank you so much for leaving a review, We are always here if you need us.
March 23, 2022
Fast response from Joshua! First time using this app so I really appreciate his prompt assistance :D Can't wait to try out this app and see how it helps to grow our Loyalty program.
Thank you! 🙏 We're excited to work with you and help bring in those customers! 💯
March 22, 2022
I was assisted by Nicole on chat and she was awesome helping me set up my Loyalty points redemption settings. I appreciated her patience, clarity and encouragement. So far so GREAT w/ SMILE. Thanks again Nicole!
Thank you so much for taking the time to leave us this awesome review! We agree - Nicole is amazing 🤩
March 22, 2022
Pretty Good! We just started using the Growth account. The Customer service was very helpful and responded super quick.
Thank you so much for taking the time to leave us a review 💖 Please don't hesitate to reach out if we can help with anything at all!
March 22, 2022
like the product, both convenient and fairly ok to set up support is also very very good if needed and very reactive
Thank you so much for taking the time to leave us this review! So glad to hear that the setup was easy and that you had a good experience with our support team 💖
April 27, 2022
Excellent customer service. Nicole researched my issue and solved my problem! She even sent me a copy of our chat transcript via email so I could refer to it in the future. Thank you!
That's so great to hear! Thank you so much for taking the time to leave us your thoughts. We agree - Jade is amazing! ✨
March 22, 2022
I love this app!! and the rep who helped me! super helpful and patient!! they deserve a raise !!!!!!!
That's so amazing to hear - thank you so much for sharing! Please don't hesitate to reach out whenever if we can help with anything else 💖
March 22, 2022
This review is only based on the support that I've received thus far in building out our loyalty program. Responses are always quick and thorough with clear directions on how best to proceed. Look forward to building out our program.
Thank you so much for taking the time to review our support! We're super glad to hear that it's been a great experience so far. Please don't hesitate to reach out if you ever need anything else! All the best with building out the program :)
March 22, 2022
Good so far! We just started using the Growth account. Everything was fairly intuitive and we were able to setup in a few hours.
Thank you so much for taking the time to leave us this lovely review 💖 Glad to hear that the setup process was smooth! :)