Smile: Loyalty Program Rewards
Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
feedback
4,154
chart
#25
All reviews
Review RSS Feed
April 5, 2022
I am amazed at how easy it was to import my customers points from another Reward app. Smile's app is intuitive, a breeze to add branding and customize. Even with the POS app - my current customer's points came through. The POS interface is simple for my employees - just a single click to add the rewards to a customer's order. Truly - I am as excited as them!
Thank you so much for your lovely review ✨ We're so glad to hear that you're finding the app easy to use! Please don't hesitate to reach out if we can help with anything else :)
April 5, 2022
Great app! The rewards system has definitely helped us build our business and gain repeat customers.
Thank you! 🙏 We're excited to work with you and help bring in those customers! 💯
April 5, 2022
The support is excellent and our customers love it! I would recommend Smile rewards to other Shopify stores that want to engage with their clients.
Thanks for sharing your kind & generous feedback! 😊
April 5, 2022
Customer service is very helpful. They are always available and have great tips on how to improve performance!
Thank you SO much for your lovely review 💖 Please don't hesitate to reach out to us whenever if we can help with anything at all!
April 4, 2022
Jade was quick and upfront with resolving our issue. He's subject-matter-expertise helped us to quickly identify the issue and find a solution together. Thx you!
Thank you so much for this amazing review 💖 We agree - Jade is amazing!
April 4, 2022
Helpful support, keen on their users not only making revenue. Recommending them for starting a loyalty program easily.
Thank you so much for your review and your feedback! This is truly valuable to us 🙏
April 4, 2022
Great support from Joshua. If a picture tells a thousand words - the video Joshua sent me smashed it out the park. Thanks buddy - Jeremy
Thank you for your review,😍 I'm so happy Joshua was able to help you. Just between you and me, we think he is really awesome too! 🙌 Best of luck with your program!
April 2, 2022
The customer service from Smile is awesome! Each time I reach out they're always kind and respond quickly. Even on the free plan my rewards and referral programs look and function amazingly.
We're glad our team was able to help you so thoroughly! We'll let them know you appreciated their time 💕
April 1, 2022
We love using Smile for our loyalty program. The features are great and the app is super intuitive and easy to use. Support is also great and I got instant answers when I had questions.
We're so happy to hear you've had a great experience with the app! We'll let our support team know you appreciated them. We appreciate them too 💪
April 1, 2022
I have recently added smile to my store but needed some help. It was great to know that I could get on a chat and speak to a real person at 8.30pm to help with a problem. It was sorted in 5 mins, amazing.
Thanks for letting us know! We know business happens at all hours and we want to make sure you'll feel supported whenever you reach out 💯
March 31, 2022
The support is trully fast and warm, I hadn't even asked my question and Jade was already chatting with me asking for my request.
Thank you so much for taking the time to share your experience! We're so happy to hear that it was a good one ✨
March 11, 2026
Shelby was awesome, as is the app! help is super fast and knowledgable
Thanks so much for taking the time to leave this review! We appreciate it so much and we are so glad that you had a great experience with the team 🤩 Please don't hesitate to let us know if there is anything else we can help you with 😊 ✨ The Smile Team
April 26, 2024
We have had a great experience with Smile and their customer service when needed. It's very user friendly, easy to customize or use right from the start!
Thank you so much for taking the time to leave us this review! So glad to hear that the setup was easy and that you had a good experience with our support team 💖
March 29, 2022
Nicole was quick to find a solution and a tremendous help answering all of my questions! Very excited to have this for our customers as well as use this as a tool to boost sales online.
Thank you so much for the kind words! We're so happy Nicole was able to help out - she's awesome like that! 💛
March 29, 2022
Still configuring my points program with Smile.io. It's very intuitive and easy to customize for your brand, and the few questions I've had were helpfully answered for me by Jade in the live chat. Can't wait to get it up and running on my site.
Welcome to Smile! We're thrilled to have you on board - thank you for sharing your wonderful feedback 💛 :)
March 29, 2022
Both Joshua and Joana are top and have provided great service. I am still in the early stages but hope we can grow it so we can use their other paid services to get the full experience?
Thank you so much for the review! We really appreciate it! 😄
March 28, 2022
We have used this review since setting up our online store 3 years ago. At this point we will be looking at changing our loyalty point program. Anything less than Pro is not worth the money, and the subscription fees are out of control. We are frustrated with the lack of features in any payment plan other than Pro. We would happily pay a reasonable subscription fee for the app, but the Pro is an insane amount of money to pay for a mid-sized business, and the features in Starter or Growth are not worth it. I would recommend against other small/medium sized businesses using this app. I am glad the developers have found success with enterprise level businesses but they do not care or cater to anyone else.
Thank you for sharing your open & honest feedback. It hurts, because we champion ourselves on supporting small & medium business 😔 . It's definitely not our intention to price anybody out of using Smile. There's normally a way we can work together to figure out a viable way forwards. I've gone ahead and reached out directly to see how we can make Smile work for you. Our team is online and looks forward to reconnecting.
March 28, 2022
I've been using this app for a while now and have been super happy with it. Easy to use and navigate. Easy for my customers to understand and outstanding customer service in a timely manner should you require any help! Highly recommend.
Thank you! Your kind & generous feedback is as beautiful as the hand-made creations on your store 😊
March 25, 2022
Had amazing help today from Shopify getting this app set up! Thank you Nicole!!! I’m not very techy but you made it really easy for me!!!!!
Thank you for your review,😍 I'm so happy Nicole was able to help you! 🙌 Best of luck with your program! 🤩
March 25, 2022
Nicole was prompt and answered all of my questions thoroughly and showed a genuine interest in my business!
Thank you so much for this amazing review! Nicole is the best! So glad to hear that you got the help that you needed 💖 Don't hesitate to reach out to us whenever!