Smile: Loyalty Program Rewards
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5 star customer service and very good App that is perfect for our online business on wines and spirits
Thanks for the kind review, glad I was able to help! We look forward to helping you keep everyone in good spirits!🍷 Cheers, Joshua - Smile Team 🧙♂️
Nicole was a dream, I might steal her from SMILE.IO She helped me understand, fix and upgrade my site for customer facing and back-end links so I can cross promote my new rewards channel. This platform is just as easy as running my shopify store. I always wanted a rewards space but thought it would be too difficult to set up- Cheers best thing ever!
It was a pleasure chatting with you today! Thanks for the gifs & laughs 😂 We are so glad that you found Smile easy to set up and appreciate your kind words! 💛 Nicole
The app is super easy to use and gives clear guidance in the beginning to support the set-up. Furthermore, I had a great chat with David from customer support & received help with all my questions at a short response time.
Thank you for taking the time to leave us a review! Glad we were able to help, David is the man! 😎 Cheers, Joshua - Smile Team 🧙♂️
Love this app! It's very user-friendly and they have amazing customer service! Very helpful!Thank you!
Thank you so much for the kind words! It was a pleasure helping you today :) We are happy to hear that you love the app :) <3 -Jade
I'm currently setting up a referral programme using this app and it seems straightforward. I had a few questions which were quickly and helpfully answered on chat. So far, very happy.
Super happy to hear that! Thanks for taking the time to leave your review, we hope to continue to make you Smile :) -Jade <3
This app is amazing and my customers love it! I love it too! It helps keep customers buying from my website so they can earn rewards as opposed to buying from 3rd party sites that charge me commission and fees. Very nice incentive to keep them coming back!
Thank you so much for your detailed review! 🤩 We love hearing Smile is helping you build loyalty with your customers and helping you margins at the same time, this is absolutely what we aim for! 💪 Cheers, Joshua - Smile Team 🧙♂️
I try to open the app to view info and it says that the app has an error...so nothing even comes up. Deleting...unfortunately now all my customer's points will also be deleted...
Thank you for taking the time to reach out to us and leave your feedback! We are sorry to hear of the issues you are experiencing and dove into things on our end. 🔦 I just sent you an email regarding my findings. 🤓 Your program and dashboard are functioning as normal, but you have disabled points and referrals, which will pause your program. In order to relaunch the program simply hit "activate" for both points and referrals. 😸 If you deleted the app please re-install it as all your customers data will be deleted within 48 hours in compliance with internet privacy laws. If you experience any further difficulty just reply to me via email, or email [email protected], or you can always pop into the Live Chat via the app itself or our website, smile.io. 😺 We hope to help get you sorted asap! Thank you so much! ☀️ Cheers, Joshua - Smile Team 🧙♂️
I just want to say the agent named Joshua was awesomesauce to work with! He immediately got me what I needed! and was a joy to work with!
Thank you so much for this lovely review!! It was great chatting with you and—for the record—YOU'RE awesomesauce 😃 💖 Lisa
I used this app and it did help me to drive more loyal members and more importantly: more sales! The support team are very knowledgable and are always giving me the best advice. Love this product and the team definitely!
Thank you so much for your kind review. We are delighted that you are having a great experience and are seeing more sales and engagement. Please let us know if you need any help or advice. We are always happy to assist.
I really like to give this app 5 stars but I cant. After purchasing the starter pack (which you kind of have to) you'll find out that your $50 monthly plan is not enough to set a limited number of times a customer can earn rewards, or have more than one app integrated at a time. These features should have been included with the starter plan and not in a $200 plan and above...
Thank you for taking the time to leave a review, we appreciate your candid feedback! 🙏 Our plans are structured to grow with our merchants so while the Starter plan gives you all the tools to uniquely brand your program it does have some limitations as it is our most basic plan. I have reached out to you via email to see if we could provide some suggestions as well as some solutions that might work for you! I look forward to hearing back from you soon! 😀 Cheers, Joshua - Smile Team 🧙♂️
I received help with redeeming rewards points. The matter was fixed within minutes. Excellent service!
Thanks for taking the time to leave a review, it was a pleasure helping you today :) <3 Jade
Smile provides pretty much standard features in the market and their customer service is beyond five stars!
Thank you for taking the time to leave a review! We are glad that you are loving our customer service :) <3
Great features and fast customer support responses. I found it really easy to set up and customize!!
Thank you for your kind review! It was a pleasure assisting you today :)
Smile has been a relatively user-friendly and straight-forward app. More importantly, responsive customer service as that makes all the difference.
Thank you so much for your kind words! We're so happy to hear that our team was able to help out 💖
So far, Smile's provided a lot of the functionality we need to support a fairly complex loyalty program and their customer service has been great! The only point of improvement I'd call out is that their APIs and dev-facing functionality could be expanded to better support the needs of a mature business.
Thank you so much for taking the time to leave a review. We are so glad our team was able to provide the support that you needed :) We also appreciate your thoughtful feedback. These are great ideas that we will pass along to our Product Team. 💖
Looooveee this app! The app is easy to use and it integrated beautifully with my website. They really thought of everything!
Thanks for leaving this wonderful review, we appreciate you! So happy to hear you are loving the app 😊💖
very easy to set up! (almost too easy!) excited to see how easy it is for my customers to redeem. Jade was great!
Thank you for taking the time to leave a review and your kind words :) -Jade <3
Easy and simple quick and efficient support with my small problem. Definitely great to have on demand customer support!
Thanks so much for taking the time to leave this lovely review 🙌 🙌 🙌 It was great chatting with you today & glad we were able to solve the issue quickly & efficiently 💪🤩 💖 Lisa
Very responsive customer service! Had some questions about setup and they were answered extremely fast :)
It was super great chatting with you today! Thanks for taking the time to leave a review :) -Jade
I used this app to reward our brand community and keep a loyal customer base - our brand really does well for loyal customers so this app really helps to do that. Free plan is more than enough for a small company
Thank you for taking the time to leave a review! We are so happy Smile was able to help :)
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