Smile: Loyalty Program Rewards

A GREAT addition to our store being able to reward our loyal customers, and amazing service from the Smile team! What more could you want, first class and reliable - thank you!

It's really quite a breeze to setup. The support is super quick, I had an issue with rewards stacking and Lynn was able to provide the exact solution needed. Thank you!

We've used Smile for a fair few years now and can only say good things the app itself and the support provided. Many new features coming which look great. Fantastic that they are not resting on their laurels. The support I have received for any of my queries has been second to none. Particularly the support I have received from Joana (27/09) - she answered all of my questions in a polite manner, and offered workarounds for our unique needs. Thank you. Update - 18/09 I've recently add dealings with Ezra, who was extremely helpful and efficient in sorting my request. Once again, the Smile team have delivered. Update 28/07 Smile continue to provide excellent customer support. Thank you very much Shelby.

I love being able to provide a loyalty rewards program for my clients. They love redeeming their points as well. The app is easy to use and easy to set up.

Great experience with Customer Support! I could feel that everyone from Smile is keen to help. Awesome!

I love this app. It has really increased my customer engagement and has tons of great features to encourage engagement. I'm very happy with it.

This is a great app for customer engagement. I was able to trial the Pro Plan and access all the features for 28 days. It has a lot of handy features.

While the reports available in-app are a bit basic, (-1 star) I was able to get the data we wanted from Jade on the support team. We were looking to asses cumulative point earning & redemption by customer (and tier group) which we were able to compile based on the exports she sent us. Thanks again for the help Jade!!

I love this app for gaining customer retention! Customer service is quick and responsive too! Been using it for years and highly recommend it.

We have used Smile for over 2 years now. They have been most supportive and have helped answered all our questions throughout the years. From onboarding us to the odd issues we experienced, Smile was always there to solve them quickly and effectively. Great product that has helped us grown our business and nurture our customers.

I've reached out to customer support a few times today with the smallest of questions and got treated like royalty. So impressed.

Lynn helped me update my business information. I also asked questions about points and rewards and some new ideas on ways to redeem. Lisa was super helpful, has an amazing attitude and made my experience the best.

muy interesante una aplicación que funciona bien y hace lo que dice esta muy completa y es estupenda

Just downloaded this app, needed some help and Nicole was so extremely helpful. They also have lots of explanatory videos as well which is great ;) 10/10 from me!

Fantastic App , prompt customer service when i needed it ! Integrates well with Klavigo and Shopify

I had an issue with a customer accessing her points. Nicole was really helpful in explaining what happened and instructing me on how to fix going fwd - thanks!

The app is pretty great, customers seem more enticed to buy. However the plan pricing is INSANE, well for a small business. What they offer for each plan is not worth the cost. $50 to $500 A MONTH? for just a "vip program". Might be switching to a new app that is worth the cost.

Excellent app for our shopify store, customer service has been top class, quick and easy to use, and the support team answered all my questions, I can highly recommend.

I am leaving a 1-star review due to the extremely poor level of customer support that Smile offers. Unlike other apps, the Smile support team will try to help with the least possible effort, and will never actually be willing to login to a Shopify store to assist with the app's implementation or code (i.e. through a collaborator link or staff account login). All the support team will do is send you one of their trained reply templates to provide a help article. We wanted to show the Smile launcher on only one page of our website, but were told that this was not possible. We would have to 'exclude' every single page on our website to be able to do this. There is no option in the app to only 'include' certain URLs to display the launcher. This is not helpful at all. Additionally, we found through the support team that certain features of the Smile app are only available to people depending on when the account was created. For example, they currently offer different ways the launcher can be displayed on mobile - but only for new accounts. Because we have an older account, the team refuses to give this option to us. This is extremely bizarre and not logical at all. Seriously Smile - for the amount that you charge merchants to use your program, you really need to improve your customer support and allow more customization for merchants.

Great service from Jade today - quick technical question about running a points promotion was met with a prompt, friendly and efficient answer. Job done. Continue to be very happy with the app. Thanks Smile. :-)