Smile: Loyalty Program Rewards for Shopify

Smile: Loyalty Program Rewards

Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
Feedback
4,257
Reviews
Chart
#39
Shopify

All reviews

5 / 5 Share
May 9, 2022

Just installed this app and loving it so far. The CS is also really friendly and helpful and helped me solve the issue I had almost instantly! Great service!

Store Using app Total reviews Average rating
kpop2u_unnie About 2 hours 1 5.0
Developer Reply

Thanks for taking the time to leave us feedback, we appreciate you! It was great chatting today, I am glad I was able to help! πŸ’ͺ Cheers, Joshua - Smile Team πŸ§™β€β™‚οΈ

5 / 5 Share
May 5, 2022

The support team is super fast and helpful with anything I need. They have also been super responsive when I made suggestions about possible additions to the program. Excited to see Smile continue to evolve!

Store Using app Total reviews Average rating
Madrinas Coffee About 4 years 5 5.0
Developer Reply

Thanks so much for you kind words and taking the time to leave a review :)

5 / 5 Share
May 5, 2022

Jeremy helped me with a customer question about their points. He created a video that clearly showed and explained the answer. Very professional and I will be able to do it myself next time! Great job!

Store Using app Total reviews Average rating
Smeye World 5 months 3 5.0
Developer Reply

Thank you so much for this wonderful feedback! We pride ourselves on helping merchants master their rewards programs, so glad I was able to help! -Joshua πŸ§™β€β™‚οΈ ✨

5 / 5 Share
May 5, 2022

Got this app a few days ago and it's pretty damn easy to use and it's quite versatile! It links with Shopify's discount area to create automatic discounts which is really good and customer service is on point and very very helpful! I am just starting out and this is perfect for my business and it's quite fun to have on a website just for customers to get a bit of something without doing anything. Amazing App.

Store Using app Total reviews Average rating
Onyx Hive About 21 hours 4 5.0
Developer Reply

It was great chatting with you today! We appreciate your kind and thoughtful feedback and look forward to helping you reward your loyal customers! -Joshua πŸ§™β€β™‚οΈ

5 / 5 Share
May 3, 2022

I'm reviewing the help I received this morning while setting up the app. It was a very thorough and warm service. Thank you and I look forward to installing and seeing it all work.

Store Using app Total reviews Average rating
Cremorne Street Bakers About 18 hours 4 5.0
Developer Reply

Thanks so much for taking the time to leave a review! I am so glad that I was able to help you set up Smile :) It was a pleasure chatting with you are hope you enjoy seeing it all work! -Nicole

5 / 5 Share
May 3, 2022

Great app from a team who actually cares. Smile.io routinely look for genuine feedback and went so far as to book a video conference with us to learn about how we get value from their app. The feature set is robust, the Klaviyo integration works, the app is lightweight - it's a complete package that just works.

Store Using app Total reviews Average rating
Wild Ice Botanicals Over 3 years 7 4.4
Developer Reply

Thanks so much for leaving a review :) We are so glad that you are enjoying Smile! It was a pleasure chatting with you today! -Nicole

5 / 5 Share
May 3, 2022

Set up quick and easy, I had a few questions and JADE was an all star! So far I'm happy with the ease of use. Thank you, Jade!

Store Using app Total reviews Average rating
Bee's Knees Knee Pads 1 day 4 5.0
Developer Reply

Thank you so much for the kind review, it was a great pleasure assisting you today :) -Jade <3

5 / 5 Share
Sept. 25, 2024

Terrific customer support from Lynn and Andreandana. Provided me with very specific details to incoporate the app better into my theme.

Store Using app Total reviews Average rating
Wear SPF Over 2 years 6 5.0
Developer Reply

Thanks so much for taking the time to leave a review, best of luck and we are always here to help :) -Jade <3

5 / 5 Share
May 2, 2022

So far so good. The smile app was straight forward and easy to set up. Now we will see how it works for our store.

Store Using app Total reviews Average rating
SiSi Georgian Bay About 2 hours 3 5.0
Developer Reply

We are so glad you chose Smile! Thank you very much for your review, we are looking forward to helping you succeed! πŸš€

5 / 5 Share
May 2, 2022

Great customer service with Joshua today! Clear, focused on my issue and even took the time to create 3 personalized videos for me to understand exactly what he was suggesting me doing on the app. Visuals always help! Thanks Joshua!

Store Using app Total reviews Average rating
Valou 2 months 3 5.0
Developer Reply

Thank you so much for taking the time to leave us a review! It was a pleasure chatting with you today, glad I was able to help! -Joshua πŸ§™β€β™‚οΈ

5 / 5 Share
May 2, 2022

Great Customer Service, Awesome Features, Love the app. Works flawlessly with my POS and my Online store.

Store Using app Total reviews Average rating
Developer Reply

Super happy that we could help today, thanks so much for taking the time to leave a review :)

5 / 5 Share
March 29, 2023

We had a charge go through because of an accidental click of an upgrade button. We reached out to support and this was handled within 2 hours. We are so grateful for the quick support and amazing customer service as always!

Store Using app Total reviews Average rating
Truly Lifestyle Brand Inc. About 2 years 14 5.0
Developer Reply

Thanks so much for leaving a review! It was amazing assisting you today :) Have a wonderful weekend -Jade <3

5 / 5 Share
April 29, 2022

Thank you, Nicole. Great customer service. I'll definitely be implementing these changes into our website. Although asking for 100 characters in a review is probably going to make people leave before submitting

Store Using app Total reviews Average rating
D20 Collective Over 2 years 4 4.3
Developer Reply

It was a pleasure chatting with you today! I'm so glad we were able to help you find what you needed! Also, I appreciate you sticking around to finish the review πŸ’›πŸ€£ Nicole

5 / 5 Share
April 9, 2025

Smile has been working great for our business. Easily integrates with shopify/okendo/mailchimp. Very user friendly. And their customer service is fantastic- super friendly and knowledgable- and they don't make you wait and wait for a response when you have a question. Much appreciated!

Store Using app Total reviews Average rating
Leaves of Trees - Canada Over 6 years 3 4.7
Developer Reply

Thanks so much for taking the time to leave a review! It was a pleasure chatting with you today and I am so glad you are enjoying Smile. I see your customers are having a hard time using points at POS, and I sent you a message following up on this! πŸ’› Nicole

5 / 5 Share
April 29, 2022

I spoke with Jade and she was super friendly and knowledgeable. She answered my question right away and my problem was resolved!!

Store Using app Total reviews Average rating
Divine Purity Over 2 years 7 4.9
Developer Reply

It was an absolute pleasure helping you today, thanks for taking the time to leave a review :) -Jade <3

5 / 5 Share
April 29, 2022

I love the design of this reward program. Super easy to use and a great rewards program. I love it and highly recommend it! Really great customer support as well!

Store Using app Total reviews Average rating
Drop Dee Guitars Over 3 years 8 5.0
Developer Reply

Thank you for your kind words, it was a pleasure helping you today :) -Jade <3

5 / 5 Share
April 29, 2022

Great Customer Service Every time! Very responsive. Love the videos they are able to send. I would recommend

Store Using app Total reviews Average rating
Fragrance Market Almost 4 years 1 5.0
Developer Reply

Thank you so much for taking the time to leave a review, we love that you are enjoying the videos :) Thanks for the kind words!

5 / 5 Share
April 28, 2022

I love how customizable it all is! I was able to make the verbiage and imagery on brand which I appreciated a lot. Customer service has been such a dream. It would be nice if the Test Emails previewed true to how they would be received - ie. with the reward name replaced, the icons etc.

Store Using app Total reviews Average rating
Cleban & Daughters 4 months 3 5.0
Developer Reply

Thanks for sharing your review! I've passed your kind words to Nicole πŸ’› Email previews without placeholders is a great idea! Thanks for sharing, we'll add it to the pipeline for consideration :)

5 / 5 Share
April 28, 2022

super intuitive, great support, always available to help optimize the program! Would recommend Smile to anyone who needs an incentivizing rewards app on their store!

Store Using app Total reviews Average rating
Nominal Over 3 years 16 4.9
Developer Reply

We are so glad you are enjoying smile! Thanks for taking the time to leave a review. It was great chatting with you today πŸ’› Nicole

5 / 5 Share
March 30, 2026

First of all, Shelby was AWESOME today and very helpful with our Klaviyo/Smile points integration. We LOVE Smile.io to help us grow our business!!!

Store Using app Total reviews Average rating
Chica Beauty Over 4 years 1 4.0
Developer Reply

Hi again! It was a pleasure chatting with you today. Thanks so much for taking the time to leave a review and giving us insightful feedback on our referral process. Also, I just sent you a message on how you can create a landing page with Smile data embedded. πŸ’› - Nicole

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