Smile: Loyalty Program Rewards
Build customer loyalty with points, rewards, referrals, VIP
Rating
4.9
feedback
4,129
chart
#54
All reviews
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Dec. 22, 2020
Excellent service and great product. We have see a definite increase in repeat sales. Would recommend
Thank you so much for five stars! We really appreciate it. 😄
Dec. 14, 2024
Love the new features with Smile Rewards. We were able to implement them fast. Thank-you Joana for the quick replies!! A+ service.
Thank you so much for the great review and five-star rating. We're happy to hear you found it super easy to use. 😄
Dec. 19, 2020
Nice and easy to set up, fingers crossed when I launch it, it works for me, hopefully it will encourage my customers to spend more and to refer their friends too
Thank you for the review and for five stars! We're so glad to hear it's working well for you. 😊
Dec. 19, 2020
Excellent support and program. It's really easy to use and install and the support team is really fast and will help you with everything you need!
Thank you so much for the kind words and 5 stars. Our Support team is here to help! 💖
Dec. 18, 2020
Andrea in support was amazing. She takes customer service to another level. Highly recommended app. Highly recommended company.
Thank you so so much for taking the time to write this review! So happy to hear Andrea gave you a great experience -- let us know if you need help with anything else!
Dec. 13, 2020
It was very easy to set up. I m using it to get repeat customers and generate more referrals. It was very easy.
Thanks for the review 💕 So happy to hear how easy you found Smile to setup and launch! Best of luck with your referral program and increasing repeat customers!
June 27, 2022
Love their CS Team and how they are fair when it comes to rewarding. There's a balance between giving benefits to the company and to its clients. Awesome work!
Hey there! Thanks for your review. Sorry to hear that you are experiencing an error. We have just reached out via email to help get to the bottom of this.
Dec. 10, 2020
excellent customer service. great product. no glitches for the past 1.5 years I've been using this app.
Thank you so much for the review, and for sticking with us! We really appreciate it. 💖
Dec. 10, 2020
Love this app! Currently, we are using the free plan (which is perfect for a small business) and love the basic features, options for rewards, customer transaction history, and the ability to adjust points on individual accounts if needed.
Thank you so much for the five-star rating! We're so happy to hear you and your customers are enjoying Smile. 😀
Dec. 7, 2020
Nice functionality and great support. Really helps engage customers loyalty. Reasonably priced, especially if you go for the yearly option.
Thank you so much for the review 🌟So happy to hear you've been getting a lot of value out of Smile in building customer loyalty and that the price point has worked well for your business!
Dec. 7, 2020
I have only recently installed & started using the app, but first impressions are very good. Initial customer support has been excellent, Jobie gave me so much of his time & patience explaining numerous functions. Cheers!
Thank you so so much for taking the time to write this review! So happy to hear Jobie gave you a great experience -- let us know if you need help with anything else as you launch your loyalty program 🚀
Dec. 5, 2020
We've gone through a ton of rewards apps but Smile is by far the simplest for the customer, the best integrated with other apps, and overall best for the price point. Definitely recommend if you are a growing brand with repeat customers.
Thank you so, so much for the kind words! Our goal at Smile is make it as simple as possible for business owners like yourself to launch a rewards program, so you can focus more on your business. Thank you so much for the kind review!
Dec. 4, 2020
This app has a lot of funcionalities and its very flexible to the different needs of any shop. Great customer service, with great disposition and quickness!
Thank you for sharing your feedback, and also for the kind words! 🙌 It was a pleasure learning about your store and helping you get set up :)
Feb. 7, 2023
We've been using Smile.io to power our points program for more than a year, and we love it. It's easy to implement and really provides us with a key pillar to our customer retention strategy. The return on investment is great and saves us a lot of time and money versus building it ourselves. Smile works so well that we haven't had much need to access their support team for help or resources. It was only recently that we reached out for with technical questions as we look to improve our site. We were so happy with our interaction with Smile's Help Team. They are responsive, courteous, and generous with their time and attention. This single thread of interaction really boosted our opinion of Smile: we learned that the company is more than software engineers, they are also specialists in providing quality customer service. We highly recommend that you go with Smile! Update: They continue to provide great customer service and attention when contacting support regarding issues or questions. Thank you so much!
Thank you so much for your glowing review 🤩We really appreciate the time you've taken here and we're thrilled to hear that Smile has been a great return on investment for your business! Also, thanks for the shout out to our support team -- we'll be sure to pass along your praise 🙌
Nov. 28, 2020
Great app and helpful support! Works really well for us as can be integrated with Recharge and our email marketing app.
Thanks so much for your review 💖We're glad to hear our support team was able to help and that our integrations with Recharge and email marketing apps are proving useful for your business!
Nov. 27, 2020
Great point system app! We wanted to find a way to thank our customers for their continual support and Smile was a great way to do that!
Thank you so much for your wonderful review! ❤️ We're so glad to hear Smile is a great way to thank your customers!
Nov. 27, 2020
Signed up yesterday. Reached out to customer support today and they were very prompt. Got all my questions answered. Can't wait to launch program to customers.
Thanks so much for your review and we are glad to hear our support team was able to help. We are so excited to see the launch of your program! ✨
Nov. 25, 2020
Smile has been very good to us. The customer service and support are excellent. Smile take our situation and needs into consideration and work with us to help achieve our goals. A very refreshing and supportive approach in a tech world where we are so often treated as an inconvenience.
Thank you so much for this amazing review! We work hard to provide good experiences and we're so happy when we hear merchants feel supported 💖
Nov. 23, 2020
Best rewards app! Has everything you need to run a seamlessly automated rewards program. The integration with Klaviyo makes our lives so much easier. Highly recommend.
Thank you so much for this 5-star review! We love hearing feedback like this regarding our app integrations! :)
Oct. 16, 2024
Fantastic experience with the customer service team! Any questions I had were answered quickly, and they made sure I understood all the benefits of the program. It’s clear they genuinely care about providing a great customer experience. Highly recommend!
Thank you so much for your review and for sticking with us for so long 💖