Smile: Loyalty Program Rewards

Dec. 22, 2020

Excellent service and great product. We have see a definite increase in repeat sales. Would recommend

Dec. 14, 2024

Love the new features with Smile Rewards. We were able to implement them fast. Thank-you Joana for the quick replies!! A+ service.

Dec. 21, 2020

GREAT APP, LOVED IT . HOW CAN I CONNECT 1 APP IN INTEGRATIONS WITH FREE PLAN. WILL GIVE 5 STARS IF I AM ABLE TO ACHIEVE THIS

Dec. 19, 2020

Nice and easy to set up, fingers crossed when I launch it, it works for me, hopefully it will encourage my customers to spend more and to refer their friends too

Dec. 19, 2020

Excellent support and program. It's really easy to use and install and the support team is really fast and will help you with everything you need!

Dec. 18, 2020

Andrea in support was amazing. She takes customer service to another level. Highly recommended app. Highly recommended company.

Dec. 14, 2020

I think this is a great app and I am so thankful that it is free, thank you guys for making a free app which is super easy to set up and could really help a lot of people with their little shops. I have dropped a star because I actually installed this ONLY because i wanted to offer products that customers could redeem their points on - and from what i had read before I installed the app it seemed like this was available on the free plan. After going to the effort of installing it and setting it up I discovered that actually it isn't available on the free plan. I wish I would have known beforehand because i probably wouldn't have installed it. I am going to give it a go anyway, but now to get the functionality that I actually wanted I would have to uninstall this app and find a different one (because I will never ever ever ever be able to afford $200 a month for an app, which is what i would need to pay with this app to get the functionality I had wanted...)

Dec. 13, 2020

It was very easy to set up. I m using it to get repeat customers and generate more referrals. It was very easy.

Dec. 12, 2020

I tried out the free version to see if this app would be a good fit for my company. The app is absolutely perfect, aside from 2 major flaws - 1. You can not redeem more than one of the dollar amount rewards at a time on the POS. 2. There is no way to redeem points if other discounts are activated in the checkout on the POS. I am not going to penalize the staff, not letting them utilize their points they earned, just because they get an employee discount.

June 27, 2022

Love their CS Team and how they are fair when it comes to rewarding. There's a balance between giving benefits to the company and to its clients. Awesome work!

Dec. 10, 2020

excellent customer service. great product. no glitches for the past 1.5 years I've been using this app.

Dec. 10, 2020

Love this app! Currently, we are using the free plan (which is perfect for a small business) and love the basic features, options for rewards, customer transaction history, and the ability to adjust points on individual accounts if needed.

Dec. 7, 2020

Nice functionality and great support. Really helps engage customers loyalty. Reasonably priced, especially if you go for the yearly option.

Dec. 7, 2020

I have only recently installed & started using the app, but first impressions are very good. Initial customer support has been excellent, Jobie gave me so much of his time & patience explaining numerous functions. Cheers!

Dec. 5, 2020

We've gone through a ton of rewards apps but Smile is by far the simplest for the customer, the best integrated with other apps, and overall best for the price point. Definitely recommend if you are a growing brand with repeat customers.

Dec. 4, 2020

Easy setup and straight forward app. I have high hopes for this add-on. I'll leave an update at some point. I wish the expiration tool was part of the entry paid. Micro businesses probably need functionality the most.

Dec. 4, 2020

This app has a lot of funcionalities and its very flexible to the different needs of any shop. Great customer service, with great disposition and quickness!

Dec. 2, 2020

I wish the app would have an easier way for customers to redeem with the POS system. Rather than customers having to bring up their phone with a code, the POS should have a button to push to redeem rewards. It would be good to know let customers know how many reward points they have via POS.

Nov. 30, 2020

We've been using this app for several months, and generally, it's a good way to manage your loyalty program. It's easy to set-up and the interface is nicely designed. The biggest issue we have is the pricing tiers. There's a big jump from the first paid tier to the second, and our only reason for needing it is that they limit integrations to only 1 for the first tier. They should really rethink this limit, put an additional tier, or create a nominal upcharge if you need more. As it is, the first tier makes it hard to really get everything out of the app, and the second tier is just too expensive of a jump to make it worth it. Also, the advanced analytics is only available on the second paid tier. They should really rethink this as I may be willing to move up in price if I could fully see how the program is performing.

Feb. 7, 2023

We've been using Smile.io to power our points program for more than a year, and we love it. It's easy to implement and really provides us with a key pillar to our customer retention strategy. The return on investment is great and saves us a lot of time and money versus building it ourselves. Smile works so well that we haven't had much need to access their support team for help or resources. It was only recently that we reached out for with technical questions as we look to improve our site. We were so happy with our interaction with Smile's Help Team. They are responsive, courteous, and generous with their time and attention. This single thread of interaction really boosted our opinion of Smile: we learned that the company is more than software engineers, they are also specialists in providing quality customer service. We highly recommend that you go with Smile! Update: They continue to provide great customer service and attention when contacting support regarding issues or questions. Thank you so much!