Smile: Loyalty Program Rewards

Smile.io is an easy app to navigate, and has provided a significant amount of extra benefit for our customers. On top of that, what makes it great is the live support chat. I don't stick with apps for long if the service isn't there, and Smile has been great in that regard.

The loyalty and referral programs are great, and their support is fantastic! Mackenzie was really prompt in answering all our queries. EDIT: 2022-01-14 After using Smile for a few months, I've reduced our ratings to 2 stars. Two of our biggest complaints are: 1. Terrible UX for discount code redemption: The user "applies" a discount code on the cart page via the Smile nudge, but there is no user visible feedback whatsoever that the code has been applied. About 75% of our customers that create discount codes don't actually end up redeeming them because of this, and we think our conversion rates have actually *reduced*. Our tech team spent significant amount of time trying to fix this on our end, but because Smile runs within an "iframe" there is absolutely nothing you can do. Be prepared for customer complaints that their points redemption isn't working. 2. Mediocre functionality to handle customer refund abuse: A customer can place an order, redeem their earned points and then return their original order. Effectively, they've gotten "free" points. There's nothing you can do to address this, other than manually inspect the points dashboard in Smile and address these cases. Not at all feasible if you deal with a large quantity of orders and operate on thin margins. There are easy tech solutions to this (e.g. Smile could let us delay awarding points by x days), but Smile doesn't support them. Unfortunately we can't really disable the program once we've launched it without aggravating our loyal customers. So we're stuck dealing with these issues while we look for an alternate program to migrate to. Regardless of the app issues, their support team is stellar in their responsiveness.

Love the Smile app to manage our loyalty/rewards program. Also, their support is fantastic. I couldn't figure out how to enable rewards for POS and they helped me within minutes. Thank you!

Smile.io provides awesome help, when needed! The app works seemlessly for shopify, and is pretty reasonable in price.

J'ai eu un très bon service par rapport à un problème qu'une cliente avait avec son compte. Service rapide et efficace. Merci!

Thumbs up for the excellent support rendered, especially coming from Brandon. Resolved our issue so promptly!

super easy to install. I love that they have a free option to try and start somewhere. I wish they had a text message option.

thank you sooo much, super helpful and quick! sent me all the resources I need to get my page up and running

Smile rewards service, usability and what it does for our customers and brand message is absolutely spot on!

Literally free and I love it omg get it!! I feel like this will allow for more customers to come back!

We have had this app in our store for a while now. While it promises a lot, the issue is you need to pay 200USD a month, just for the nudges feature! If you ask me, the nudges feature is something that's should be included on the $49 tier plan, as its so integral to the app bringing any sort of revenue. Asking a small store to play $200 a month just to make use of an integral feature just isn't okay.

The customer service was prompt and service staff was very helpful in my enquiries. Easy to use app.

We received very helpful and clear answers on all questions asked. Great customer service. Thank you!

love this app! and my clients love it too! They are able to refer their team and get FREE items with their points!

I cannot overstate how incredible the support is. There are a lot of programs that will accomplish the technical side of what we're trying to do, but Smile.io's support team is AMAZING. Shout out to Jade who spent half an hour with me, talking through every single question I had!! She was INCREDIBLE.

Fast customer service with a very knowledgeable support team. The app is easy to use and understand.

Perfect! Great app, great funcionatilies and one of the best supports I've ever had in shopify apps!

Overall their rewards system is working great for us. It's convenient and easy for our customers to understand. Whenever we encountered issues like points not reflecting, or customers not being able to log in, their customer support team is very responsive and helpful. They'll figure out what's wrong, will let you know what happened, and will fix it. Happy with our subscription!

Easy to use, simple to setup, and does what it's supposed to do with no issues. Support is responsive and resolves questions rapidly.

The app was really simple to set up. I'm excited to utilize this with the upcoming holiday season. I know customers will love it!