Smile: Loyalty Program Rewards

July 12, 2020

definitely worth trying, im surprised how much the free subscription offers i hope there will be a checkout integration soon

July 10, 2020

I recently added the app and I must say the ease at which everything installed and got working is just phenomenal! Never thought adding such a complicated system would be so user-friendly and easy. Furthermore, totally blown away by their customer service. The help/support Sarah and Maggie provided were far past my expectations! I highly recoomend this app.

July 10, 2020

This app has great promise, but it really lacks in power features. Like you cant reward a customer with a free product from a collection. It has to be a specific product. So if you have many designs of the same product (our example is mousepads), you have to choose a single one for the customers to get for free. You cant just give them a free mousepad and let them choose any any of them. I have to choose one single design that they have to get for free. So if you sell out of that specific design, tough luck, you now have to keep changing it in the system. Also the customer has no choice even though, to them, they see the product as being the same cost and dont understand why they cant choose their free mousepad. You cant even select multiple products which would seem like the compromise. Another example is you cant edit the promo code it creates for rewards to have a maximum amount. So i cant setup a promo code to be 10% off up to $100. Its just 10% an unlimited amount. So if someone makes a purchase for $10,000 they can get $1,000 off with no maximum. There are many little things like this in Smile that really bug me which keep it from really being great. I will edit my rating if some of these things were changed / added. Specifically the free collection thing. I dont know if this is a limit of shopify or not, and this does not count towards my review, but i wish Amount Off coupons could count towards shipping. If a customer has a $20 off coupon and they buy a $15 product they has $7 shipping for a total of$22, they can only get $15 off even though their purchase is over $20. Also i would LOVE to be able to actually link customers to the rewards. There is not way to actually link customers to see the rewards. I have to tell them to manually open the widget at the bottom of the page.

July 9, 2020

Allows me to reward our loyal supporters- perfect for anyone looking to incentivize customer return and sales

July 7, 2020

Was on the free plan for a while. Great customer service by Maggie pursued me to get on one of the plans and it is worth every cent paid! Highly receommended!

July 1, 2020

I have nothing great to say about this app! I have seen such a growth with customer loyalty, customers excited to spend more and their customer service is top notch. Highly recommend!!

June 30, 2020

Love this app so much! I am finally able to reward my customers and they love it too! Great customer service as well.

June 30, 2020

I joined the paid 49$/month plan for one reason , which is to be able to hide/show loyalty program icon on specific pages. Then I realized that this feature is not working even on the paid plan. Although the team is responsive via email (which is not solving the problem). I need a live support to solve the problem , else it is a waste of time effort (yet , I am still optimistic and expecting the problem to be solved) Note: This review might change depending on the app experience

June 27, 2020

Simply amazing app. Love it! We've been using it since a few days and already have a few customers in the loyalty program!

June 26, 2020

i am not very computer sabby, this point system is confusing- customer purchased an item. did not use credits and it automatically deducted 500 points from her acct without using her earned points. Im very confused!

June 21, 2020

App is easy to use and setup. Super user friendly and everything you need for a Loyalty Program. Marks knowledge on Smile and loyalty programs in general is super impressive. Thanks for all your help Mark.

June 16, 2020

I absolutely LOVE this app. I have used it for a year now, actually over, and it's AWESOME to hear your client LOVE getting rewards! So many tools and great customer service.

June 13, 2020

Great app, launching your loyalty program its very quick, easy, and functional, but just works in English no other language so far.

June 8, 2020

Just started using the app.. Really straight forward and seems super easy. Looking forward to see the end result

June 5, 2020

Smile.io has been amazing. We had a small issue and Maggie was on it to help us out (unfortunately her response went to spam so we just found out now!) Thank you Maggie & Smile.io team <3

June 4, 2020

They change the price plan frequently. Imagine a function from $0 to $199/month, I mean the "free product function". Since we have using this app for a long time and there are over 30k members join the plan, I admit that I'm suffering from making the decision about if we should stop using this app. I can pay for the function of course, just think the functions that smile offers does not match their plan price. I'm not sure if this is what they called the "loyalty project", just a little bit disappointed and will not recommend this app to my friends

June 1, 2020

Easy to configure, looks very professional and integrates with theme perfectly. Product works as advertised. Some of my clients have already signed up

July 7, 2021

Honestly disappointing. It tries to do too much and it fails miserably. They are quick to raise the price for basic functionality but are slow to help when it comes time to make their product a success. One of the problems is once you have it installed, migrating away from it is a complete nightmare. We like the idea of this product but the execution is just poor.

May 25, 2020

Absolutely my favourite app on Shopify. We were on the Smilie.io free plan for a few months, and it was fantastic for our business. Rewards (no matter how little) are a hugely successful way to incentivise purchases and increase AOV - and Smile does Rewards like magic. The functionality is brilliant - with the countless ways to Earn and Redeem Rewards and the Smile interface is beautifully simple. We are currently on the Started plan, and I hope to move to Growth once our business grows to allow it. Highly recommended.

May 19, 2020

So far it's great. Very easy to set up and it integrates with all of my existing themes. A lot of apps would require additional technical support. Woohoo!