Smile: Loyalty Program Rewards

I downloaded the app because the pricing structure looked clearer and fairer than most of the other loyalty apps that I looked at, so kudos for that. Unfortunately, the free version looked really nasty in terms of the pop up design and colours. I had intended to go for the £49 a month version, but the look of the free version put me off risking it. If there had been a 7 day free trial of the paid version, then I would have persevered. Hope this feedback is helpful. EDIT - I persevered with the free version and found it easy to use. The free version is obviously a bargain. I will consider the paid version after a few months of using the free version. 1 star knocked off only because the paid version lacks a free trial.

Great customer service. I'm happy that I'm able to reward my customers.

Great app, that I warmly recommand! Great support! And very good third party apps to integrate! Special thanks to Joana for the excellent support she provided to me.

I have been a smile fan for over 2 years, and I cannot praise them enough. The customer is fast, friendly and extremely helpful, the app itself is a work of art, and the integrations seamless. 10/10 would recommend!

It's awesome! I love it! This makes our loyalty program much more efficient and effective. Currently using their free plan and planning to use the paid version.

Very easy to set up. I haven't had a chance to see the campaigns run just yet but the setup was a breeze. Very intuitive and user friendly.

Joana was just amazing! She went above and beyond to explain everything to me with examples. It's the level of customer service you rarely see these days! Thank you Joana!

I have now been with Smile for 2 years and it has been amazing! Worth every penny. We have have consistently grown our membership and it has proven to be the best retention tool we have ever used. The customer service has been super helpful and friendly. A must have for anyone serious about customer service and retention.

Great Experience! We are using it in al ways and form and it´s helping us a lot. Thanks for the costumer support its quick and very good.

I'm very impressed so far with the Smile programme and looking forward to using it with my customers. Really appreciate the great customer service too. Larry was extremely helpful and clearly explained the answers to my questions and what I needed to do. Thank you.

I totally love this app, the support is really amazing. highly recommended for anyone looking for a loyalty app.

Great app, customer support is five stars, and the app integrates with other apps I need. Lots of awesome features in the app. Easy to use.

Fantastic app with with a support team that's there to help you be successful. Thanks to Nicole, we were able to find a solution to save the company on monthly costs while still being able to get all of the features we needed! If you need anything, be sure to reach out to their support team. I've been continually impressed with their response time and ability to help us out. Updated 7/14/25: Just re-confirming that their support is second to none! Lisa helped us out with an immediate solution and made sure we were taken care of. This app continues to do great things for us and the support you get can't be understated. Thanks again to the Smile.io support team!!

I absolutely love Smile.io! The support is second to none and the team have made switching my loyalty system from Woocommerce to Shopify an absolute breeze. Thanks guys!

Excellent app, it's helped us tremendously! Great way to incentivate customer loyalty, fantastic customer service. Great app.

I just installed this app and l'm excited to use this as incentive for my customers. I like that there is a free version since I'm a startup and have limited budget. Send me good vibes for customer interaction!!

The Smile App has been a great additional to our online presence. And their customer service is always exceptional. Our customers really appreciate the added "bonus" of getting rewarded for spending money with us.

The tam is always there to help and answer very well to all my questions. It's always a pleasure to talk to the smile team.

The app itself looks like it could be great, BUT only using it on the trial it's almost impossible to see the benefits because of the limited functions. With the monthly subscriptions quite high for a small business, it doesn't seem worth the risk of subscribing.

I have been using this app for well over a year. And I really like it and most importantly the support is excellent. This is what usually makes you want to stick with an app - knowing you will get an immediate response and solution in the fast pace of ecommerce. Just wish there was a lower paid entry tier as it is such a jump to get some benefits which would be fantastic for a small business like mine.