Smile: Loyalty Program Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.9
feedback
4,130
chart
#24
All reviews
Review RSS Feed
May 12, 2020
Customer services responded back in less than 24 hours and were able to answer and help with all my questions and concerns. Definitely the best app for the customer reward program.
Thanks so much for your amazing 5-star review! 🙌 We love hearing your feedback!
May 12, 2020
Awesome app. So easy to use and their support team is 5 star. I highly recommend this app. Fantastic.
Thank you so much for your review - we're so happy that you're loving the app and the support team was able to help! 💖
May 11, 2020
Easy to set up and use! Awesome way to reward our customers and promote brand loyalty. Customer service is top notch as well. Highly recommend!
Thanks so much for your lovely review 💖 We're so glad to hear that support was able to help!
May 10, 2020
So easy to instal and most of the set up is done for you, thank you so much for providing this, I hope it stays free until the day I’m doing 500 orders a day !!!
Thank you so much for your kind words. Our goal here is to help businesses grow - we're so excited to watch you succeed! 💖
May 7, 2020
This app is helpful with engaging current customers, and gaining new ones. Customer service is great. I'm usually against chats. I prefer the old fashion phone, but Tess was exceptionally helpful, very much appreciated on this end.
Thank you so much for your feedback and review! We're so glad to hear that our support team was able to help out 🙌
May 4, 2020
Recently downloaded the free version - really easy to set up and get started. Customers are loving it
Thank you so much for leaving us a 5-star review! So glad to hear that your customers are loving the app 😍
May 2, 2020
I use this app to reward my royal customers, it does well, it would nice for me to know you earlier.
Thank you so much for your lovely review 💖
May 1, 2020
While this app is easy to set up and use, for $49 a month - which is NOT CHEAP - id like to be able to at least gain some deeper analytics that what is currently received - which is almost nothing. Only once were we offered able to offer to our customers a promotion to "double their points" and when i enquired re running this special again, was told it was only offered based on algorithms? i have not seen it since and that was around a year ago. It does not give me incentive to upgrade the account to a more expensive plan and will be looking at alternative apps this year. I would not recommend this app to other business's based solely on the lack of analytics available.
Thank you so for your candid feedback here! This definitely helps us improve our product and pricing to continue to help small businesses grow! We've reached out to discuss ways to help & improve your experience. Please don't hesitate to reach out if we can help with anything else :)
April 29, 2020
love this app, very wasy to set up, and it automatically set up in store; so hopefully it send out to customers that its on the app.!
Thank you so much for your review! 😄 Please reach out to support anytime if we can help with anything!
April 27, 2020
We love Smile! It's been a great help in getting return business and setting up our brand. Thanks for the service!
Thank you for your review! So glad that we're able to help✨
April 20, 2020
This app is great. Very easy to use, looks nice on the website, and works will with multiple formats. Thanks
Thank you for your wonderful review! Glad we're able to help :) Take care and stay safe!
April 20, 2020
Fantastic app that looks seamless on the website and is a great addition to our business. We look forward to seeing how it performs over time.
Thank you so much for your 5 star review! Don't hesitate to reach out to support if we can help with anything. Stay safe! 💖
April 16, 2020
This app is a great resource to engage our customers & help spread the word about our brand. Our customers love it because they earn $ back towards our store, and new customers love it because they get $ off their order! Customer service is great & super helpful. Highly recommend
Thank you so much for your review ✨ I'm so glad we're able to help with customer engagement!
April 15, 2020
I would like to use this app but I would like to know if I can change de lenguage to spanish and if the rewards points can be change for mexican pesos, thanks!
Hey there! Currently our app is not fully translatable. You can absolutely change the currency to Mexican Pesos though! I'll send you over an email to help out! 😄
April 17, 2020
Started using this when it first came out. It worked very well. But then without warning, the "free" features all became payable without prior warning.And it's not clear on the site what is under the free ways to reward. If something this drastic needs to happen for commercial reasons, there should be a way to "grandfather" existing clients or a proper communication protocol. Updated: The team managed to resolve this glitch and reinstate what we originally signed up for. Great follow up!
Hi there! Thank you for your review! We do 'grandfather' our existing clients' plans when changes are made - we'll send over an email to help out! 😊
Oct. 24, 2023
Good Customer support and hopefully should help boost the store!
Thanks so much for your honest review & feedback! Definitely helps us improve 💪
April 1, 2020
We have been with them for three years, always supportive and during this time of crisis they have stepped up to the plate once again. Thanks for the support
Thank you so much for your lovely review, and your continued support of us 💖
March 31, 2020
Awesome app and support. It will increase the customer retention and repeat purchases. Thanks for this wonderful app.
Thank you so much for your wonderful review ✨ So glad to hear!
March 31, 2020
Really like the app, it would be great to see an option to reward customers for each review that they complete on a product that they have purchased. Is this possible for the future?
Hey there! Thanks so much for your review! ✨ We've sent over an email to help out!
March 20, 2020
Has been perfect for us as a loyalty program app! We have mostly used the free program but it still gets the job done. Couldn't be happier
Hey there! Thank you so much for your review! So glad you're liking it! 🙌