Smile: Loyalty Program Rewards

March 31, 2020

Awesome app and support. It will increase the customer retention and repeat purchases. Thanks for this wonderful app.

March 31, 2020

Really like the app, it would be great to see an option to reward customers for each review that they complete on a product that they have purchased. Is this possible for the future?

March 20, 2020

Has been perfect for us as a loyalty program app! We have mostly used the free program but it still gets the job done. Couldn't be happier

March 20, 2020

So far it was very easy to set up! Will have to see how it actually works but I do appreciate the ease of use and the nice look of it!

March 20, 2020

entering customers at checkout be automatic opt in for rewards so they don’t have to go Their email to complete

March 14, 2020

We are still new to the app and checking out the features at the free level for our customer. The user interface is simple and easy to use. I look forward to learning more about how this level of service can help us get started with providing our customers with a rewarding shopping experience.

March 12, 2020

www.modandsoul.com Really nice app! Does exactly what you need from a loyalty program! I like the design, and the panel is very user friendly. The customer service is excellent too. Had some questions regarding using the app, and making the most out of it, and received responses very quickly, as well as a follow up phone call. Even the free version is plenty to get started on. The only reason for us to upgrade in the future is to connect it to Mailchimp. Will definitely keep using and very much recommend!

March 10, 2020

This is only my first day using it, but I'm giving it 5 starts because it was so EASY to do and set up. Like so easy. I hope the codes and discounts work!

March 8, 2020

Indeed great stuff, indeed free, ideal for starter business like mine, thanks for making this available.

March 5, 2020

Second website I have created and both have this app. It's great! Our customers have used the points often.

July 15, 2020

I am super happy! The high-level of responsiveness and support that smile.io provides is EXEMPLARY. I particularly have to call out Andrea Lozzi, who provided the best sales through implementation support I have ever experienced with any app developer on Shopify. I highly recommend this company and also appreciate their support team!

Feb. 25, 2020

Simple, easy to use and set-up. We would recommend this ap to other users looking for a customer loyalty tool.

Oct. 13, 2021

Love the app. Have had the Starter Plan for almost 2 years now and customers absolutely love it. It looks super sharp & runs really smooth. Excited to keep current customers plus gaining new members. It's an added bonus for you and your customers 110%. www.b-clutch.com

Feb. 18, 2020

Really awesome app , it provide reward to loyal customers hence will built great relationship and help retain customer loyalty for increasing sale.

Aug. 2, 2020

*Update on previous 4 star review So it seems Smile has decided to pull back what they offer on the free plan and has pushed some of the basic features things to $199USD (not even the $49USD plan) which is dissapointing. I think pulling features back on a "sticky" product is a bit of a sneaky trick because business owners are unwilling to change an app that has lots of their customer data integrated into it. Adding new features to entice people to upgrade or pay is a much nicer way of doing things. My initial annoyance with the app still hasn't been fixed 6 months later and I still have customers wanting to include freebies on the order they just placed, which causes us issues and upsets customers, they need to fix it so that rewards get emailed to the customer after the order has been fulfilled. I'm going to start looking at a new rewards program, this one just isn't working well for us and causes me annoyance on a weekly basis. Great app. would give 5 stars however, please please please can you reinstate reward customers when the financial status is shipped for shopify customers, instead of paid. It is causing lots of admin headaches in our company and upsetting customers. The issue is a customer makes a purchase then gets a reward email immediately then wants to bundle / redeem the reward with the order they just placed, we use a 3PL and don't get always get a chance to change the order and really its not generating return business, instead just costing us money and upsetting customers when we cant combine the order.

March 30, 2022

We've used this rewards program for a couple years now. It's so easy to use and our customers find it is easy to use as well! We would recommend it.

Jan. 30, 2020

recently i suffer fm "your points redemption could not be completed, try again later", both customer and admin cannot redeem

Jan. 15, 2020

Good app / Good people. Smile customer service is excellent and they deeply care about resolving issues and making this app as user friendly as possible. I recommend them.

Jan. 8, 2020

App help for returning visitor and loyal customers. I highly recommend. It's also really easy to use!

Jan. 7, 2020

I’ve used this app for 3 months on the 50$/month plan. It looked like a great concept at first, but for such a high price it lacks several important features (or only makes them available on a 200$/month plan) : There is no analytics or any kind of way to view how customers spend their points (or if they even do) on the 50$ plan. A major feature that’s also missing is the integration with emailing apps to allow customers to redeem points by subscribing to the newsletter. That should be a top feature for any kind of rewards system. The interface is too limited, with very few customization possibilities. I understand it has to be user-friendly, but this is oversimplified. The intrusive popup widget gets old really fast. If it was a fairly new app I’d understand, but they’ve been around for years and should have had improved by now. The support is alright which is why I’m still giving it 3 stars, but overall I don’t feel like this is worth the cost.