Smile: Loyalty Program Rewards

Aug. 26, 2020

Smile has been great to work with. Since implementing our loyalty rewards program about 18 months ago our repeat transactions have increased and so has our traffic from referred customers. We also use Campaign Monitor (formerly Conversio) as an integration and being able to include a customer's reward point status in our emails has been a major benefit. The team at Smile is always quick to respond and helpful, and we've enjoyed our partnership!

Oct. 7, 2020

Update: After weeks of working with Katrina, who's been excellent with her attention to our concern, we've decided to uninstall the app. The bug in the app is a no-no, given the cost of the app which is pretty high, too. I think apps should really test all possible scenarios to avoid bugs and become transparent about what they can and cannot do, especially for apps like this which reward customers. It's a design flaw that should have been captured in the very beginning--we've had this app for years! We don't want to be shortchanging our customers; we've already manually corrected from our end (but we can't continue manually correcting or adjusting our point-system for all future rewards--defeats the purpose of having an app). It's also a lesson for us, too: to test the accuracy of the calculation of such apps, especially because there are more app choices out there and it's a responsibility that shouldn't be taken lightly. ----------------- I think I have given enough time to wait for a decent reply. The issue is affecting a big part of the feature, which is the calculation of the points, and I think other stores should really look into this as well (it is problematic). Currently you're double deducting the VAT that's included in the shipping cost. I've sent a reply to the answer I got more than a week ago; and that was even also after waiting for days on end. It's a big thing that I had to stop the app. I don't know if there's less care that is given to the legacy subscribers just because we're paying less than what it is priced now? I'm in the middle of testing a new app, which offers the same features as you guys have for much less cost. And, I have waited sooo long to really give this an objective review/trial by trying to work with you on a solution but your support is just soo bad that it looks like I will just have to let go of this app that we've had for years. And there we go; another week passes with my chat messages being ignored (and yes, I know you've got a lot of inquiries now but more than a week of no reply whatsoever is just not acceptable.

Aug. 17, 2020

Easy interface and customer management. Having hiccups lately. Rewards points are being used and re-credited back to customer giving them endless point. Not happy right now and support takes a day + to get back to you. Anyone else having issues where the rewards are used for a purchase and instead of being deducted from the customer's reward account, they go right back on it. I'm waiting for support but wanted to know if we're alone here. Our customers are shopping and getting free rewards dollars. icky

Aug. 17, 2020

Seems like the app would be easy to use if you are starting from scratch. I am trying to convert from another loyalty program to Smile. The app description claims this is possible but I cannot figure it out. I have submitted two help requests and have not received a response.

Aug. 2, 2020

We have had great success with this app. We have been a customer for 6 years! All features of the app work nicely and our customers seem to respond well to earning and spending "Peppermint Points"! :-)

July 28, 2020

Loving this app so far as do my customers! Had lots of customer join in the first few hours. Brilliant way to offer something back to my customers for their loyalty. Recommend

Oct. 3, 2021

Update 10/2021: The referral rewards program is a sales generator. Be sure to use it. Had an issue with customers circumventing the program. Support acknowledged some limitations but gave me excellent recommendations on how to minimize abuse. I really appreciated that. ----- The minimal style suits our needs. Would recommend to anyone with a store especially those selling products. Very useful for customers who are loyal and social. Very good integration.

July 21, 2020

Smile is fantastic and easy to use - gets better all the time. We have used this app to improve our AOV and customer retention rate. I love how it allows seamless integration with other apps that we use to supercharge the efforts we have across all channels. On top of this, their customer support team has been incredibly helpful and we have had nothing but a positive experience with them.

July 18, 2020

This app works so well for our business and the support is second to none. Tess is a pleasure to deal with and our customers love the reward program. Thank you for an amazing service!

July 13, 2020

In general, this is a great loyalty program and I feel like it has definitely added value to my website. There are a few things that could improve; my customers tend to find the rewards panel confusing (I think the slider bar where they go to redeem their points really throws them off-I wish Smile would change this to make it more user-friendly!). I also did not find the start up info as helpful as I would have liked. More examples of how to set up your store and e-mails would have been awesome. That said, I will continue to use the program and recommend to others.

July 12, 2020

definitely worth trying, im surprised how much the free subscription offers i hope there will be a checkout integration soon

July 10, 2020

I recently added the app and I must say the ease at which everything installed and got working is just phenomenal! Never thought adding such a complicated system would be so user-friendly and easy. Furthermore, totally blown away by their customer service. The help/support Sarah and Maggie provided were far past my expectations! I highly recoomend this app.

July 10, 2020

This app has great promise, but it really lacks in power features. Like you cant reward a customer with a free product from a collection. It has to be a specific product. So if you have many designs of the same product (our example is mousepads), you have to choose a single one for the customers to get for free. You cant just give them a free mousepad and let them choose any any of them. I have to choose one single design that they have to get for free. So if you sell out of that specific design, tough luck, you now have to keep changing it in the system. Also the customer has no choice even though, to them, they see the product as being the same cost and dont understand why they cant choose their free mousepad. You cant even select multiple products which would seem like the compromise. Another example is you cant edit the promo code it creates for rewards to have a maximum amount. So i cant setup a promo code to be 10% off up to $100. Its just 10% an unlimited amount. So if someone makes a purchase for $10,000 they can get $1,000 off with no maximum. There are many little things like this in Smile that really bug me which keep it from really being great. I will edit my rating if some of these things were changed / added. Specifically the free collection thing. I dont know if this is a limit of shopify or not, and this does not count towards my review, but i wish Amount Off coupons could count towards shipping. If a customer has a $20 off coupon and they buy a $15 product they has $7 shipping for a total of$22, they can only get $15 off even though their purchase is over $20. Also i would LOVE to be able to actually link customers to the rewards. There is not way to actually link customers to see the rewards. I have to tell them to manually open the widget at the bottom of the page.

July 9, 2020

Allows me to reward our loyal supporters- perfect for anyone looking to incentivize customer return and sales

July 7, 2020

Was on the free plan for a while. Great customer service by Maggie pursued me to get on one of the plans and it is worth every cent paid! Highly receommended!

July 1, 2020

I have nothing great to say about this app! I have seen such a growth with customer loyalty, customers excited to spend more and their customer service is top notch. Highly recommend!!

June 30, 2020

Love this app so much! I am finally able to reward my customers and they love it too! Great customer service as well.

June 27, 2020

Simply amazing app. Love it! We've been using it since a few days and already have a few customers in the loyalty program!

June 26, 2020

i am not very computer sabby, this point system is confusing- customer purchased an item. did not use credits and it automatically deducted 500 points from her acct without using her earned points. Im very confused!

June 21, 2020

App is easy to use and setup. Super user friendly and everything you need for a Loyalty Program. Marks knowledge on Smile and loyalty programs in general is super impressive. Thanks for all your help Mark.