Smile: Loyalty Program Rewards

Dec. 19, 2019

I'd like to see an "impersonate user" function and would like to be able to edit a customer's info.

Dec. 24, 2019

We've been using this app for about 3 years. Overall I find the app to be missing features that I really want. My biggest sticking point is that the points are awarded right away after purchase. It would be much better from our standpoint if we could set a grace period where the points are awarded after the return policy period has ended. For example, a customer ordered several items from us and immediately redeemed her new points for a free necklace that we offer as one of the rewards. She then returned most of the order, but kept the necklace. She now has a negative points balance from her return and has not made an eligible purchase to get rid of that negative points balance. Smile does not offer a way for us to make sure the customer is keeping their purchase before they receive the points. Another sticking point, the referral promo code link allows people to send coupons to themselves, even if they enter their own email and name that is used for their rewards. In some cases the system has caught it and "blocked" it, but only after the customer has received the promo code and used it! Smile had a feature that excluded promo code purchases from earning points and we had been using that feature for years, until one day it was just gone. When I wrote them and asked them why they took away a feature without notice, they simply wrote back and said nobody was using it. I can assure you that's not true, because WE were using it every day. Now we have to deduct points manually for every ineligible purchase which is a real time waster for us. We also had a backlog of ineligible points that we had to go back and adjust because they did not inform us of the change. Very unprofessional. I've seen much better rewards programs than this elsewhere. We'll be phasing it out. It's more trouble than it's worth.

Dec. 7, 2019

Absolutely the worst app experience I have ever had. I have no idea why anyone uses this. Both points and referrals programs fail massively when it comes to the pieces that should be customizable on the website end, and both are absolutely dreadfully user-unfriendly on the customer end. There are so many flaws in both systems I feel like they are selling this ridiculously overpriced app without ever even having beta tested it, as customer service was not even aware of the very obvious issues that I immediately noticed. I would give zero stars if possible, and my strongest recommendation to stay far away from this garbage, but I will say that their customer service team was very responsive, even though they were 100% entirely unable to help fix any of the problems that are absolutely evident. My customers couldn't even figure out how to use the rewards, and I don't blame them because it is an utter PITA and can fail at multiple points along the way. So very bad. So very over-priced. Save yourselves and look elsewhere.

Feb. 18, 2025

Ezra went the extra miles to fix our theme issue which affecting the whole loyalty user experience. Truly a charm including the team members who coordinating it which is Lynn, my all-time salute Smile.io individual. Smile.io Loyalty Rewards is your go to that fits all sizes of business!

Nov. 16, 2019

Easy to use and set up, my customers love this program! Support options are great and it's easy to set up special campaigns and track sign ups.

Nov. 10, 2019

Absofreakinglutely good.....Must have for all stores.................................................

Oct. 25, 2019

This app is extremely well designed and integrates seamlessly with your store. The customer service is exceptional as well! I was assisted right away by Jobie A. and he was so patient and helped me with whatever I needed. Thank you! :) Highly recommend!

Oct. 24, 2019

I downloaded and upgraded to a paid plan because I'm using Klaviyo and Klaviyo sent me this awesome presentation about how loyalty programs are the best ways for vendors to keep growing their sales. Smile was the program they suggested and is already integrated with. Without questioning it further, I enrolled in Smile thinking that I would enjoy most of the benefits. I (WAS initially) very unhappy that part of the apps capabilities is only available to the stores that spend higher subscription plans. My initial review expressed this and this outstanding company really puts customers first. I was contacted by their customer service privately and they assisted me in a workaround that allowed me to get the results I was looking for with my budget. What an outstanding company and platform this is. This was a lesson to me as a business owner, of the importance and value that customer service has in customer retention and satisfaction. Even if a customer is unhappy with your product, providing outstanding customer support that is fast and solution oriented truly enhances the customer experience and brings loyalty. So this is the only part of my review that I needed to change. I believe that had I contacted support with my concerns before leaving the review, they would have assisted me in making the app work for me in a way that I needed. I will leave the last paragraph that follows this one the same as it was a part of my original review and I stand by that perspective that the Smile app is truly exceptional and a great product for any store to grow its sales and have success. I wanted to add, that besides the functions I want not being a part of their basic smaller plans, the entire system of Smile is extremely user friendly, very aesthetically pleasing and provides ample documentation on implementing and growing a loyalty rewards program. Their customer support is very helpful and you can reach someone in real time using the chat bot on the user interface. That would make this a 5 star app but at my level it only deserves 3 stars comparing to my other app. If I upgrade to the Growth plan it will definitely deserve 5+ stars. So for anyone with the budget and doesn't mind, this app is more than a great one.

Oct. 24, 2019

Great customer support! Elie helped us very quickly and was able to solve our issues within minutes.

Oct. 20, 2019

We used this app for our loyalty reward program and it worked amazingly well to retain our customers.

Oct. 10, 2019

I LOVE this app. It's free and so easy to use and I've seen the rewards of using it almost immediately.

Oct. 9, 2019

Doug, was amazing. I got some great support and was very patient with me while we tried to solve everything out. I would definitely recommend using Smile

Oct. 7, 2019

So bad that such an app can not be used in another language than English. Obviously, it isn't stated anywhere before you start to setup everything.

Oct. 3, 2019

What a nice app!! It is very easy to get started and use this app. It is also a very nice looking app. You can definitely download this app, you will be happy!

Sept. 26, 2019

Great program, easy to use and customer friendly - Tactical Gear Australia www. tacticalgear .com.au

Sept. 25, 2019

Smile has been absolutely critical in helping us scale our business. 5 stars for support, ease of use, and results.

May 6, 2024

First of all, we still expect Smile.io to improve and offer comprehensive features, including monthly order reports and customized views, which is important to Shopify sellers to review their usage and evaluate the plan's performance. Having said that, the CX support team was helpful and reacted to our request efficiently and effectively. Highly recommend the service.

Sept. 23, 2019

This app is absolutely amazing. Their customer service is exceptional as well. I highly recommend this app for rewards your customers.

Sept. 12, 2019

App works exactly as described. Haven't had any issues. Customer support has been extremely responsive and helpful. Would highly recommend!! Maggie is the best! :)

Sept. 9, 2019

Great Rewards app! Easy to naviagate through the Dashboard. I love the optional Customization settings.