Smile: Loyalty Program Rewards

April 27, 2020

We love Smile! It's been a great help in getting return business and setting up our brand. Thanks for the service!

April 20, 2020

This app is great. Very easy to use, looks nice on the website, and works will with multiple formats. Thanks

April 20, 2020

Fantastic app that looks seamless on the website and is a great addition to our business. We look forward to seeing how it performs over time.

April 16, 2020

This app is a great resource to engage our customers & help spread the word about our brand. Our customers love it because they earn $ back towards our store, and new customers love it because they get $ off their order! Customer service is great & super helpful. Highly recommend

April 17, 2020

Started using this when it first came out. It worked very well. But then without warning, the "free" features all became payable without prior warning.And it's not clear on the site what is under the free ways to reward. If something this drastic needs to happen for commercial reasons, there should be a way to "grandfather" existing clients or a proper communication protocol. Updated: The team managed to resolve this glitch and reinstate what we originally signed up for. Great follow up!

Oct. 24, 2023

Good Customer support and hopefully should help boost the store!

April 1, 2020

We have been with them for three years, always supportive and during this time of crisis they have stepped up to the plate once again. Thanks for the support

March 31, 2020

Awesome app and support. It will increase the customer retention and repeat purchases. Thanks for this wonderful app.

March 31, 2020

Really like the app, it would be great to see an option to reward customers for each review that they complete on a product that they have purchased. Is this possible for the future?

March 20, 2020

Has been perfect for us as a loyalty program app! We have mostly used the free program but it still gets the job done. Couldn't be happier

March 20, 2020

So far it was very easy to set up! Will have to see how it actually works but I do appreciate the ease of use and the nice look of it!

March 14, 2020

We are still new to the app and checking out the features at the free level for our customer. The user interface is simple and easy to use. I look forward to learning more about how this level of service can help us get started with providing our customers with a rewarding shopping experience.

March 12, 2020

www.modandsoul.com Really nice app! Does exactly what you need from a loyalty program! I like the design, and the panel is very user friendly. The customer service is excellent too. Had some questions regarding using the app, and making the most out of it, and received responses very quickly, as well as a follow up phone call. Even the free version is plenty to get started on. The only reason for us to upgrade in the future is to connect it to Mailchimp. Will definitely keep using and very much recommend!

March 10, 2020

This is only my first day using it, but I'm giving it 5 starts because it was so EASY to do and set up. Like so easy. I hope the codes and discounts work!

March 8, 2020

Indeed great stuff, indeed free, ideal for starter business like mine, thanks for making this available.

July 15, 2020

I am super happy! The high-level of responsiveness and support that smile.io provides is EXEMPLARY. I particularly have to call out Andrea Lozzi, who provided the best sales through implementation support I have ever experienced with any app developer on Shopify. I highly recommend this company and also appreciate their support team!

Feb. 25, 2020

Simple, easy to use and set-up. We would recommend this ap to other users looking for a customer loyalty tool.

Oct. 13, 2021

Love the app. Have had the Starter Plan for almost 2 years now and customers absolutely love it. It looks super sharp & runs really smooth. Excited to keep current customers plus gaining new members. It's an added bonus for you and your customers 110%. www.b-clutch.com

Feb. 18, 2020

Really awesome app , it provide reward to loyal customers hence will built great relationship and help retain customer loyalty for increasing sale.

Aug. 2, 2020

*Update on previous 4 star review So it seems Smile has decided to pull back what they offer on the free plan and has pushed some of the basic features things to $199USD (not even the $49USD plan) which is dissapointing. I think pulling features back on a "sticky" product is a bit of a sneaky trick because business owners are unwilling to change an app that has lots of their customer data integrated into it. Adding new features to entice people to upgrade or pay is a much nicer way of doing things. My initial annoyance with the app still hasn't been fixed 6 months later and I still have customers wanting to include freebies on the order they just placed, which causes us issues and upsets customers, they need to fix it so that rewards get emailed to the customer after the order has been fulfilled. I'm going to start looking at a new rewards program, this one just isn't working well for us and causes me annoyance on a weekly basis. Great app. would give 5 stars however, please please please can you reinstate reward customers when the financial status is shipped for shopify customers, instead of paid. It is causing lots of admin headaches in our company and upsetting customers. The issue is a customer makes a purchase then gets a reward email immediately then wants to bundle / redeem the reward with the order they just placed, we use a 3PL and don't get always get a chance to change the order and really its not generating return business, instead just costing us money and upsetting customers when we cant combine the order.