Smile: Loyalty Program Rewards

July 25, 2025

Shelby was great help!

July 23, 2025

I'm brand new to this ... but I can say for certain that the help I got through their chat mechanism really helped me along. I had a few questions about how the app was going to work. I dealt both with Cole and Lisa and quickly got answers to my questions, strategy hints and technical help. I waited on average - about 10 minutes for help (they said I'd get it within 4 hours so this was a relief). Hopefully use of the SMILE app will be smooth sailing, but for what it's worth; I'm happy there are people "nearby" to help if I have problems

July 21, 2025

July 21, 2025

SO helpful with their one-on-one support! Thank you to Lisa in Support!

July 20, 2025

This app is SO worth it. We recently switched our POS to Shopify and our in store customers are loving the new rewards so much more than our old system. Before they had to wait for a monthly batch to use them. Now they can use them on their next purchase. And the Smile apps customer service is top notch. Andrea helped me weed through a lot of time to fine tune our setup.

July 18, 2025

The app is great. Customer service is very responsive and diligent. Even the free plan is a winner. You can toggle options on and off and create a dynamic experience for customers to return and keep returning.

July 18, 2025

This app is decent, but too many issues make it grossly overpriced for what it provides. Customers are constantly being rewarded duplicate discounts for reaching tiered levels. I have had this issue several times now with support telling me it was fixed when it clearly has not been. Also, if you refund orders, rewards then do not get credited back to the user, so it must be done manually. This will always be a headache if you cancel any orders.

July 18, 2025

amazing

July 18, 2025

A great app which is working great for our small UK business, we initially were after a points based system to change from our current discount loyalty reward. We had great initial info from Ben, who was very helpful answering and guiding us on the best plan for our business. Once set up, we had a few delay glitches which were quickly responded by Angie & Ezra, both very helpful and made understanding the app and technical side very easy. Thank you for all your help.

Nov. 4, 2025

shelby is very helpful!!!

July 17, 2025

i don't know how my customer redeems your point

July 17, 2025

Smile has been a fantastic addition to our store! Setting up our loyalty and referral program was easy, and the user-friendly interface makes managing it a breeze. It integrates seamlessly with our other apps, and the support team (shoutout to Lisa!) is always helpful and knowledgeable. Thanks again :)

July 17, 2025

Ezra ha sido muy atento y ha respondido muy rápido a mi solicitud.

July 17, 2025

Sept. 21, 2025

Love the Smile team. 100% recommend.

July 16, 2025

July 16, 2025

amazing customer service

July 16, 2025

This is my first loyalty app to try out, trying to increase the LTV of our customers. Integration was a breeze and their customer service is top notch. Really excited to see how our customers engage with the loyalty app. Highly recommended.

July 15, 2025

Shelby was great and such a big help!!

July 15, 2025

Very helpful, quick to respond, and friendly!