Smile: Loyalty Program Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.9
feedback
4,130
chart
#24
All reviews
Review RSS Feed
Aug. 4, 2025
Lynn was very helpful today, cleared up some technical questions for us.
Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with the Lynn 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Aug. 1, 2025
Thank you so much for taking the time to leave this 5-star rating 💖 - Smile Team✨
July 31, 2025
Support is unlike any other i've received, very clear help and instructions on how to get out of certain situations, timely replies are a norm on this app which is crucial for success. Great app and easy to use as well.
Thank you so much! We're so glad to hear that you had a great experience with our team and our app 🤩 - Smile Team ✨
July 31, 2025
Thanks for everything..so fast..so kindly...my problem was solved ...super app..super ...
July 31, 2025
The customer service is absolutely FANTASTIC! Special thanks to Lisa and Andrea for their kind patience in answering my many questions. I'm giving 4 stars because the starter (paid) plan could offer more "rewards" than it does currently. Also, the interface/navigation is very frustrating. Certain things like the widget are edited via two seprate sections, which can be a nightmare if you're still familiarising yourself with the setup........And there's so many additional options/settings available and you don't know your plan is not entitled to them until you start clicking and try activating them. That, is very frustrating as a user.
July 31, 2025
We’ve used Smile.io since 2018 to manage our influencer rewards, and it’s been rock solid. The platform is reliable, easy to use, and their customer support is always fast and helpful. A great long-term partner for loyalty and rewards. /Thomas
We really appreciate your kind review 💖 Don't hesitate to reach out in the future if you need anything else! - Smile Team ✨
July 30, 2025
Very helpful support! They helped enable us to use the program to it's full potential. Really appreciate their quick and generous support!
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa & Erin - Smile Team✨
July 29, 2025
overall the app is great. It's working well for us and our customers. I do wish there were some language about gift card purchases and that points are not earned on those purchases. That issue comes up often for us..
Thank you for taking the time to leave such a kind review and for providing us with valuable feedback! We truly appreciate it. Your feedback has been noted and will be added to our list of improvements. We will be sure to keep you updated on any developments. Thank you once again for your support! Smile Team ✨
July 29, 2025
Cole at Smile.io has been absolutely amazing to work with! He’s professional, kind, and always provides excellent customer service. You can tell he truly cares about the people he’s helping. It’s been such a great experience communicating with him!
Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with the Cole 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
July 29, 2025
LOVE working with Smile! The program is great and their support is amazing!
Thank you so much! We're so glad to hear that you had a great experience with our team and our app 🤩 - Smile Team ✨
July 28, 2025
Fantastic app with excellent support! The setup was smooth, and everything works just as expected. I had a few questions along the way, and the support team—especially Ezra—was incredibly helpful and quick to respond. It's great to see an app backed by such dedicated customer service. Highly recommend!
Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Ezra 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
July 28, 2025
Great customer service!
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Oct. 14, 2025
Works well and that's all you can ask for. Good customer service too!
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
July 28, 2025
Smile has been great for building customer loyalty. It’s easy to set up, simple for customers to use, and works seamlessly with our Shopify store. The support team is responsive and helpful. Highly recommend!
Thank you for taking the time to leave us this lovely 5-star review 🤩 We really appreciate it 💖 Don't hesitate to reach out if you have any questions! - Smile Team ✨
July 26, 2025
Amazing app! Easy to set uo and has any feature that you would want. Lots of customizable options to set your rewards just the way you want them.
Thank you so much for the review, we really appreciate it 💖 Don't hesitate to reach out if you have any questions! Smile Team ✨
July 25, 2025
Smile support are incredibly helpful and available to support you whenever you are in need. Great values are behind their support team which is rare to find in current times. Thank you Lynn.
Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Lynn 🤩 Please don't hesitate to reach out in the future if you need anything! - Smile Team ✨
July 25, 2025
Using app
2 months
Total reviews
2
Average rating
5.0
Thank you so much for taking the time to leave this 5-star rating 💖 - Smile Team✨
July 25, 2025
We've used Smile for years and are looking for ways to optimize. I reached out to support with multiple questions, and they were very able to help me with all of them, which isn't always the case. I appreciate the quick and thorough responses from their support team.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨