Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,513
chart
#29
All reviews
Rating Breakdown
Review RSS Feed
Aug. 1, 2024
Quick, professional, helpful and excellent service! I can highly recommend Lynn P from Customer service. I will definitely recommend Smile Loyalty and Rewards to other website owners. Thanks
We are so glad Lynn was able to assist you quickly, hope you enjoy the app :)
Aug. 1, 2024
it seems like a good app but I just lose a lot of time and Couldn't make it work. it is not showing in my website and I couldn't understand how clients will see their point or redeem them. I also try to reach through the chat but nobody answered. I was willing to pay after all that trouble with the free version.
We are so sorry to hear that your experience wasn't up to our usual standards. A member of our support team has reached out via email to learn more about your experience!
Aug. 1, 2024
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
July 31, 2024
Very good customer service :)
We smiled reading this review! Thank you so much :)
July 31, 2024
The app is great - there is a lot to offer even with the free plan. Customer service is outstanding as well and very quick to respond.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
July 31, 2024
We received a professional supported through Hannah. Nothing to complain.
Thanks so much for taking the time to leave a review! We genuinely do appreciate it 🙏 Yours in Loyalty, ✨ The Smile Support team ✨
July 31, 2024
I had some concerns regarding my plan order maximum being reached, and Andreandana was so helpful to assist me. She listened to my concerns and came up with a solution. Thank you very much!! (I still think there should be another tier between the $49.99/mo and $200/mo option)
Thanks so much for taking the time to leave a review! - Smile Team ✨
July 30, 2024
Easy to setup and customer service was helpful
Thank you so much for taking the time to leave this review 💖 I'm so glad you're finding Smile easy to set up — can't wait to watch your loyalty program grow 🤩 Lisa - Smile Team✨
July 30, 2024
The customer service was phenomenal! As a new user, the support team made it very easy to migrate our customers, showed me how to use the new point system & was available with me for well over an hour to assist. Thank you so much!
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you! Lisa - Smile Team✨
July 30, 2024
Found the integration and setup easy to follow and intuitive. Support staff via chat was also very responsive and helpful (thanks Joana for your help!)
Thanks for taking the time to leave us a review! 💛 Joana - Smile Team 💛
July 29, 2024
Store
Bridging The Gap Life Coaching and Transformation Academy Home Fragrance and Wellness Collection
Using app
2 days
Total reviews
2
Average rating
5.0
Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
July 29, 2024
There was an issue with the integration because of my theme - NOT because of the Smile app and they dug deep and fixed it for me! Great customer service!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
July 29, 2024
Smile for smiles! Easy to use and a great addition to our website.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
July 29, 2024
So far very happy with the app and service have been great!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
July 29, 2024
Helpful and quick customer service. I find the integration works well and provides good value overall.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
July 28, 2024
Smile is so great with their service and support. super easy to use platform and extremely friendly, helpful, and prompt support.
We smiled reading this review! Thank you so much :)
July 26, 2024
Great, customizable user experience and great customer support! And they take feature requests so I'm hoping they grow with me :)
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
July 25, 2024
Reading some worrying reviews and too many without a reply, although most are positive. Only installed the app yesterday so this might not be the best feedback (I can always update). They would love charging you based on the number of orders but with the free plan the customers don't get to see the points on the product page, account page, checkout and post purchase. The customers are also limited in redeeming the points at the checkout. So on one side, Smile.io would love to make more money if we generate more orders, while restricting our customers experience with their reward system and ultimately our growth and Smile's. This makes no sense.
Hey there! Thank you for taking the time to leave a review. Someone from our team will be reaching out to you via email to help out here.
July 24, 2024
I had some questions about the Smile app integrations with Klaviyo and the employee I spoke to, Andreandana, was super helpful!
Thank you for leaving us a review!