All reviews

Rating Breakdown

  • 5
    91% (3,739 ratings)
  • 4
    6% (245 ratings)
  • 3
    1% (56 ratings)
  • 2
    1% (24 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 92% (3,797)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 10, 2025

Smile is a great app with prompt, excellent customer support — very happy!

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for sharing your review! We love that you're seeing the value in using our app on your store 😍 - Smile Team

5 / 5 Share

Sept. 1, 2025

Very clean and easy to use. Very helpful staff - Erin, she understood all my needs and explain things very clearly.

Using app

Over 4 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for sharing your review! - Smile Team

5 / 5 Share

Aug. 9, 2025

Using app

About 1 year

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for sharing your review! We love that you're having a great experience with our app 😍 - Smile Team

5 / 5 Share

Aug. 8, 2025

The team at smile go above and beyond in ensuring you are happy with your set up. Shelby and Erin have been amazing over the support chat with any questions or issues we came across when intergrating with other softwares - which was super easy to navigate through with the directions from the team. David has also been a great help, once we installed the app he arranged a google meet to go through all the details we needed and shared with us reccomendations based on our store and targets. I highly recommend using the app it is really simple to manage and the team are on hand always to help with any questions you have.

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to share such a thorough and thoughtful review! We love that you're seeing the value in using our app on your store and have been having a great experience with our team. 😍 - Smile Team

5 / 5 Share

Aug. 8, 2025

Customers support is great. The app is a bit complex to use for some clients (to get their points) Generally speaking very happy apart that And it's a great way to have clients coming back. Much better than giving immediate discounts

Using app

Over 3 years

Total reviews

7

Average rating

4.9

Developer Reply

Thank you for sharing your review! We love that you're seeing the value in using our app on your store to encourage customer retention 😍 - Smile Team

5 / 5 Share

Aug. 8, 2025

Fabulous support! Lynne was very responsive and helpful, i was able to configure my POS to better use customer points. Success all round!

Using app

8 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for sharing your review! 😍 - Smile Team

5 / 5 Share

Aug. 7, 2025

After reviewing carefully several loyalty program apps, Smile appeared to be the best one for our Shopify store needs. Plenty of options to customize the program and adapt it to our brand, business activity and audience. Sophisticated features but simple to setup and use. No coding or computer knowledge needed. And their customer support is just 5-star service! No silly Ai, but real agents who care. Erin and Lisa have been amazingly patient with us and very helpful. We definitely recommend this app and their staff support.

Using app

28 days

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for sharing such a thoughtful review! We love that you're seeing the value in using our app on your store, and our team is always happy to help 😍 - Smile Team

5 / 5 Share

Aug. 7, 2025

Store

Mushie

Using app

Almost 2 years

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this 5-star rating 💖 - Smile Team✨

5 / 5 Share

Aug. 7, 2025

Great experience with Smile.io – Erin was super helpful and made everything easy. Thank you!

Store

Jawda

Using app

29 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Erin 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨

5 / 5 Share

Aug. 6, 2025

Fantastic service, fast, efficient, and friendly.

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2025

I was shopping around for a rewards program for our store and I reached out to Smile with some questions. Their team was super helpful and responsive. Andrea, Lynn, Cole, Shelby and their entire team helped answer any questions I had. Setup was easy too. EDIT: I had some follow up questions and Lynn was super helpful and answered all my questions very quickly!

Using app

28 days

Total reviews

5

Average rating

4.2

Developer Reply

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with our Support Team 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨

4 / 5 Share

Aug. 6, 2025

This app works pretty great. The only complaint that I have is that the starter plan has a really low maximum number of monthly orders, only being 500, but I love it besides that. Also, Shelby - the person I talked to for getting help - was so nice and helpful! It's also a great app if you use Klaviyo :)

Using app

4 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you so much for your review! Our Support Team have reached out to see if there is anything else we can assist you with :)

5 / 5 Share

Aug. 6, 2025

This is a quick way to add a robust loyalty program to your store. I love that it will work in store and online! Looking forward to using all the features. I am impressed at how quick it is to install and integrate.

Using app

13 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 5, 2025

Exceptional partner for loyalty implementation Smile.io transformed our app's rewards system from concept to reality. Their API integration was seamless, and their team guided us through every step with genuine expertise. What impressed us most was their commitment to making complex loyalty mechanics feel simple for our users. They didn't just deliver code—they delivered an experience. The implementation was smooth, the support was outstanding, and the results speak for themselves. Our customers love the new rewards system. Highly recommended for any team serious about customer loyalty.

Store

Miko

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 5, 2025

Great App and Super Helpful Staff

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨

4 / 5 Share

Aug. 5, 2025

easy to instal and lunch

Using app

25 minutes

Total reviews

1

Average rating

4.0

5 / 5 Share

Aug. 5, 2025

Using app

Over 1 year

Total reviews

12

Average rating

4.9

Developer Reply

Thank you so much for taking the time to leave this 5-star rating 💖 - Smile Team✨

5 / 5 Share

Aug. 5, 2025

Erin was very helpful in solving my issue and provided advice on how to avoid it in future, Thank you!

Using app

Almost 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Erin 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨

4 / 5 Share

Aug. 5, 2025

Using app

5 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you so much for your review! Our Support Team have reached out to see if there is anything else we can assist you with :)

5 / 5 Share

Aug. 5, 2025

Merci pour votre aide à toute les deux

Using app

5 days

Total reviews

3

Average rating

5.0

Developer Reply

Merci beaucoup d'avoir pris le temps de laisser cet avis 💖 Ce fut un plaisir de vous aider ! Lisa & Angie - Smile Team✨