Smile: Loyalty Program Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.9
feedback
4,132
chart
#36
All reviews
Review RSS Feed
March 20, 2025
Always very helpful if an issue comes up that I am unable to resolve on my own!
Thank you so much for leaving your review! We really appreciate it! - Smile Team ✨
March 14, 2025
The customer service and chat response is great. Lynn did a great job solving my problem. When the data that I needed wasn't present on the dashboard, she sent me everything I needed in a raw data file - great for analysis! Dashboard could be a bit more descriptive of the data presented.
Feb. 27, 2025
We are just installing this program so have to provide feedback on success in about 8-12 weeks but I can already say that the customer support has been very helpful so far.
Thank you for taking the time to leave a review! We are happy to hear that customer support has been helpful and look forward to watching your program thrive too.
Feb. 22, 2025
Thank you for your review and feedback. A member of our support team members has reached out via email.
Feb. 20, 2025
Lisa was very helpful and effecient. Many thanks
Thank you for your review and feedback. I've reached out via email to address this with you.
Feb. 18, 2025
Great FREE program with lots of options as well as fairly priced paid upgrades. Quick and helpful chat support. Great integration with Shopify POS as well. Customers love that I can help keep track of and redeem their points for them when they shop in-store as well as online.
Thank you for your review and feedback. A member of our support team members has reached out via email.
Feb. 15, 2025
It’s been helpful to a point, but once you go over your only allowance you can’t access any admin. If it doesn’t ever go back under the limit I was told I still can’t access it unless I go up to the next level which as a small business is out of my league. Fortunately Andrea came and answered my call and helped me out. So I can access the admin section and amend it and answer customer questions.
Thank you for your review and feedback. A member of our support team members has reached out via email to address this with you.
Feb. 12, 2025
Customer serivce is great
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Feb. 6, 2025
We've been happy with Smile as our main rewards platform for several years and have consistently received great support from Lisa and the rest of the team. We'd like to see some additional features such as full integration without a pop-up (harder now with new customer accounts), more granular reporting for ootb emails, and a more robust segmenting engine, the cost and stability has made up for any lack of features. Great app.
Thank you for your review and feedback. A member of our support team members has reached out via email to address this with you.
Jan. 28, 2025
I first got the app and thought, "this is good." Because it was. BUT, stop taking my money bro. It makes it hard enough running a business with only so little cash. I can't burn It on a loyalty program. I would appreciate either lowering your costs or giving more benefits to people. But all in all not bad.
Thank you for your review and feedback. A member of our support team members has reached out via email to address this with you.
Jan. 23, 2025
Je recommande vraiment cette application pour commencer votre programme de fidélité sur Shopify. Petit bémol pour notre prochaine migration avec Brevo, pas prise en compte (seul Mailchimp) dommage.
Merci d'avoir pris le temps de laisser cet avis et pour votre retour ! Un membre de notre équipe d'assistance a contacté pour voir si nous pouvons répondre à votre demande.
Jan. 22, 2025
It would be nice to have more option on nudges for customers to redeem points at checkout without having to upgrade plans.
Thank you for your review and feedback. I believe one of our support team members has reached out to address this.
Jan. 8, 2025
Great app for having an intuitive and efficient loyalty and referral program. I’ve been using it for years. The customer service is very responsive. However, the price is very high, in my opinion, and I’m frustrated that I can’t access all the features (notably the one to redeem points at checkout) in French. For now, it’s only available in English…
Thank you for your review and feedback, we really appreciate it. One of the team has reached out and this will be looked into further by our internal team.
Dec. 6, 2024
I'm new to the app but it has been good so far. Shelby was extremely helpful today and gave me a solution to my problem almost immediately. Great job by her today.
Thank you for your review. Our support team have reached out to see if there is anything else we can assist you with :)
Dec. 5, 2024
Easy to use, with helpful customer service
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Nov. 27, 2024
Online support is great, still getting head around the app and how to make it worth our customers while as well as creating ease of use for staff.
Thank you for your review, please reach out to our support team if you have any questions, to make sure you're getting the most value out of Smile!
Nov. 27, 2024
Thank you for your review. Our support team have reached out to see if there is anything else we can assist you with :)
Nov. 18, 2024
Great app and quick support. I think it is missing analytics about the emails being sent to customers.
Thank you for your review. A member of our team has reached out to address the points you mentioned here - we look forward to chatting with you!