Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,346
chart
#40
All reviews
Rating Breakdown
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March 15, 2024
I don't have a lot of experience with the app yet so I am hesitant to rate it. But my experience reaching out to customer service to get help with early set up of the app was excellent and I would definitely recommend the app based on that alone - it can be so hard to get prompt and helpful customer service from a real human!
March 15, 2024
It's too early to rate the app yet, as we have just recently added it. But, the help from Lynn to iron out some issues we experienced was great and very helpful.
Thank you so much for your review. We really appreciate it. We have reached out via email to see if there is anything further we can do to help. Best regards The Smile team.
March 8, 2024
Hello, Thank you for your review. We really appreciate it. We have reached out via email to see if we can be of any further assistance. Best regards David
March 5, 2024
Have been using this app for a while now, and it's mostly great. There are a couple of features in the higher tier program I wish the lower budget versions had, because I just don't do the business volume to justify paying more to be able to segment my really good customers or be able to expire points, which i think would be a good incentive to get people shopping. Have only had to contact support a couple of times and they've been great and extremely responsive.
Feb. 27, 2024
It is a very capable app and esasy to set-up, but it was not what the client required at a 100%, also tech support is a plus.
Thank you for your review! 🙏 We have reached out via email to see if there is anything we can improve on. Smile Team
Feb. 22, 2024
Super helpful customer service team. App could do with better built-in analytics.
Thank you for your review, we are so glad that our customer service team was able to help you! One of our team members has reached out to find out more about your analytics needs - we appreciate your feedback here :)
Feb. 15, 2024
Good program, altough a little bit expensive. Let's see if it's wort it. Lisa from the Customer Servic was of great help.
Thank you for your review! 🙏 We have reached out via email to see if there is anything we can improve on.
Feb. 22, 2024
I might have to uninstall this app. It's difficult to integrate, and customer support have refused to offer the support I need (even on the $199 per month plan) to get up and running. If they can manage to help me get set up, I'll be happy to change my review and rating. Update: They did a great job getting me up and running after I left this review and after customer service told me I couldn't get support via screen share. The person who did meet me on screen share was very kind and helpful. She said that the person who chatted with me was misinformed.
Thanks for taking the time to leave a review and I'm sorry you're having a bad experience. I've reached out directly to help you get set up and answer any questions. - Angie & the Smile Team
Jan. 4, 2024
Software works well but wasn't happy when they went from FREE to $200 a month. The team was avid about working with me to discount my particular account after having a free version for so long. I'm thankful for the dedicated customer service and adjustments. I'm looking forward to see how it functions with new features.
Thank you for your review! 🙏 We have reached out via email to see if there is anything we can improve on. Cheers Joana - The Smile Team
Dec. 30, 2023
Thank you for your review. We have reached out via email to see if there is anything we can improve on. Cheers The Smile Team
Dec. 20, 2023
The Smile team was great in helping us select a plan that best meets the needs of our company while still being cost effective. They were also very quick to respond when we had an issue with the Smile app and providing instructions and support to help us fix the issue. Wonderful customer support!
Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with our support team 🤩 Don't hesitate to reach out if you have any questions! 💖 - Smile Team ✨
Dec. 11, 2023
I give 4 star because I'm not yet using the apps, so I can give review about the system. The customer service staff is fast response and understood the question.
Thank you for your review - we really appreciate it! We are glad that our team was able to answer your questions quickly. We hope that you enjoy using the app :)
Dec. 11, 2023
Add a smile team to the points collection box and leave a comment in order to collect points through this method
Thanks for taking the time to leave a review - it helps us make Smile better! We've reached out personally via email to get more context on what you are looking for.
Dec. 9, 2023
Great support and service when there are issues. Thank you for assisting us in resolving the problems we faced.
Thanks so much for the kind words about our support team! I have reached out to you to see if there's any feedback you could provide that would help us understand how we can improve our app from your perspective. See you over in the chat threads 🤓 Yours in Loyalty, Live Chat Manager - Brandon
Nov. 29, 2023
Joana was great at answering all my question and concerns. I am satisficed with her service.
Thank you for your review. We have reached out via email to see if there is anything we can improve on. Cheers The Smile Team
Nov. 26, 2023
So far so good
Thank you for your review. We have reached out via email to see if there is anything we can improve on. Cheers The Smile Team
Nov. 22, 2023
The customer is really great and really friendly.
Thank you for your review. We have reached out via email to see if there is anything we can improve on. Cheers The Smile Team
Nov. 21, 2023
We've been using Smile for months and the program has been a great compliment to our customer loyalty offerings. Support is usually very prompt and helpful. The app interface requires a small learning curve, but easy once you're set up. Would happily recommend to others!
Thank you for your review. We have reached out via email to see if there is anything we can improve on. Cheers The Smile Team