Smile: Loyalty Program Rewards

The team have been very responsive, and we look forward to the benefits of implementing the app.

I was upset about the costs with the app. Cole reached out and made everything better. He assured me and helped with the issues I was dealing with

The attendant Lisa cleared up all the doubts I had when I contacted support. Lisa went above and beyond. She provided guidance on resolving an issue related to the referral program. Regarding my experience with Smile.io's programs, I don't have enough insight to provide feedback yet. I joined the company a month ago and am just starting to use the program and monitor the indicators now.

Smile is a great program, though the price is a lot for me as a small business, so I have downgraded back to the free one. I had it for about a year on the paid plan. I would prefer a yearly cost so hopefully once my sales have grown to over 100 orders a month they will have this option.

Very helpful, thank you! Would be great to have the option of 1 point = 1 dollar, but the app won't let you accrue points less than 1. For example, you can't set it to give 0.5 points for every dollar spent.

wait time was lengthy but reps were helpful and thorough.

Always very helpful if an issue comes up that I am unable to resolve on my own!

The customer service and chat response is great. Lynn did a great job solving my problem. When the data that I needed wasn't present on the dashboard, she sent me everything I needed in a raw data file - great for analysis! Dashboard could be a bit more descriptive of the data presented.

We are just installing this program so have to provide feedback on success in about 8-12 weeks but I can already say that the customer support has been very helpful so far.

Lisa was very helpful and effecient. Many thanks

Great FREE program with lots of options as well as fairly priced paid upgrades. Quick and helpful chat support. Great integration with Shopify POS as well. Customers love that I can help keep track of and redeem their points for them when they shop in-store as well as online.

Customer serivce is great

We've been happy with Smile as our main rewards platform for several years and have consistently received great support from Lisa and the rest of the team. We'd like to see some additional features such as full integration without a pop-up (harder now with new customer accounts), more granular reporting for ootb emails, and a more robust segmenting engine, the cost and stability has made up for any lack of features. Great app.

Je recommande vraiment cette application pour commencer votre programme de fidélité sur Shopify. Petit bémol pour notre prochaine migration avec Brevo, pas prise en compte (seul Mailchimp) dommage.

It would be nice to have more option on nudges for customers to redeem points at checkout without having to upgrade plans.

Great app for having an intuitive and efficient loyalty and referral program. I’ve been using it for years. The customer service is very responsive. However, the price is very high, in my opinion, and I’m frustrated that I can’t access all the features (notably the one to redeem points at checkout) in French. For now, it’s only available in English…

I'm new to the app but it has been good so far. Shelby was extremely helpful today and gave me a solution to my problem almost immediately. Great job by her today.

Easy to use, with helpful customer service