Smile: Loyalty Rewards Program
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,672
chart
#27
All reviews
Rating Breakdown
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Nov. 12, 2024
Nov. 12, 2024
Customer service has been great! The few times we've had questions, Lisa has come to our aid within just a few hours, not only with answers, but also with screen-shots, and even embedded video/GIF that make it very easy to understand! Explanations have been simple and complete, making sure that we fully understand the solution. Thanks for the great customer service! :)
Nov. 7, 2024
The app is easy to navigate, you can tailor it to best suit your website, but some portion you won't be able to which is fine with me. But with their customer service is quick and helpful. Shelby has help me navigate and find out why my customer wasn't getting her point and I was able to adjust it and explain to my customer the reason why. I would recommend for others who want to start on loyalty program on their website.
Nov. 5, 2024
If I was just reviewing the customer service and troubleshooting/help I just received from Shelby then it would be 10* (seriously, I can't express how grateful I am for her help because without it I would have given up and just taken the hit and removed Smile.io completely rather than deal with the tech issue!), however it seems like I'm reviewing the whole app and my experience so far is that if you're not amazingly tech-savvy (I'm reasonably adept) then it takes a while to get your head around the intricacies. Overall, fantastic support and I have very little to complain about considering that I'm currently using the free plan which gives a great 'basic' offering plus unfaultable customer service. I'm looking forward to understanding Smile.io more and hopefully it won't be long until we're able to upgrade to the better paid plans. (Thank you again, Shelby. You're a star!)
Oct. 29, 2024
App assez facile à paramétrer. Service support réactif et qui m'a bien aidée. Juste dommage que certaines fonctionnalités basiques soient réservées au plan le plus cher.
Oct. 17, 2024
Our store no longer needed this functionality, but the customer service was prompt and helpful
Oct. 3, 2024
Helpful & prompt customer service. The app is working well for us at the moment (we are on the free plan), but there is a small issue with guest nudge referrals not working. Apparently this is to do with the new Shopify checkout and Smile are working on a fix to this.
Sept. 11, 2024
It does not appear to be working for me as yet. I was concerned that it was not working on my shopify, but it is. Thank you Andrea for your help tonight.
Thank you for your review and feedback here. Someone will reach out to discuss this further with you :)
Sept. 11, 2024
Still need some help on the customer side with enrollment / customer finding thier share link to share with other clients. This really needs to be more visible and promoted somehow..more bolder / bigger. I am sure in time this will work out better
Thank you for your review and feedback here. Someone will reach out to discuss this further with you :)
Sept. 9, 2024
Helpful and responsive customer support
Thank you for your review and feedback, we are really glad to hear you found our customer support helpful :)
Sept. 9, 2024
Great app with good customer service, very reactive and always trying to find a solution. I would give 5 stars, but we still do miss translations functionalities, right now a lot them are only available in English, and we would love to extend them to other stores with its full potential (using points in checkout, on product page, customer page...)
Thank you for your review and feedback - this is something we will definitely look into and keep you updated with. We are very glad to hear that our customer support were helpful in trying to find a solution for you!
Sept. 5, 2024
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏 We did reach out to your last conversation thread to see if there was anything else we could help with. Yours in Loyalty, ✨ The Smile Support Team ✨
Aug. 23, 2024
App works really well, Had some trouble but I was contacted by a Manager and they were able to help me out!
Thanks so much for your candid feedback! We genuinely do appreciate it and will absolutely be taking a look into our internal processes to ensure that we are living up to our high standards. Our Technical Support Manager, Maggie, has reached out to you to see what we can do to help you accomplish your goals. We're happy to help in any way that we can! Yours in Loyalty, ✨ The Smile Support Team ✨
Aug. 15, 2024
The app is relatively easy to navigate and the chat support was very helpful.
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏 We did reach out to your last conversation thread to see if there was anything else we could help with. Yours in Loyalty, ✨ The Smile Support Team ✨
July 29, 2024
Helpful and quick customer service. I find the integration works well and provides good value overall.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
July 24, 2024
I had some questions about the Smile app integrations with Klaviyo and the employee I spoke to, Andreandana, was super helpful!
Thank you for leaving us a review!
July 12, 2024
Lynn's customer service was great.
Thank you for your review, we are so glad you had a good experience with Lynn :)