Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,519
chart
#29
All reviews
Rating Breakdown
Review RSS Feed
June 12, 2024
Brandon was incredibly helpful and got back to me immediately to not only answer my questions but give great tips as well!
Thank you for the review. We are so glad you found Brandon to be helpful (we think she's great too!) We are looking forward to watching your program grow!
June 11, 2024
Great Customer Service by Brandon
Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖
June 11, 2024
Early adopter. Left for a few years and now happy to be back to what we think is the best loyalty app on the market. Merci @Andreandana for your support. Cheers!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
June 11, 2024
très simple d'installation et le service client est impeccable ! Joana a été très patiente avec moi et a répondu à toutes mes questions.
Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖
June 11, 2024
At Smile, the customer support has been incredibly friendly and supportive while we set up and manage our loyalty and referral program.
Thank you for your lovely review! I'm looking forward to watching your loyalty program thrive :) - Hannah
June 10, 2024
Amazing support rendered by the team -- shoutout to Lynn and Ezra for the consistent follow ups and resolving an issue that I was facing!
Thank you for your review. We are so glad you got some great support from Lynn and Ezra (we think they're great too!)
June 10, 2024
Lynn is awesome and followed up with me to make sure I made the change in plan before my next billing cycle. Highly recommend!
Thank you for your review! We are so glad Lynn was able to help you :)
June 10, 2024
Great app! Setting up the account is so easy and user friendly! Customer service has been very helpful as well!
Thank you for your review. We are so pleased to hear that setting up your program was easy!
June 7, 2024
The customer service is great with this app! Lisa was a big help, and super friendly and responsive.
Thank you for your review, we are so glad Lisa was friendly and helpful :)
June 7, 2024
Excellent service! 10/10
We are so glad you found our service 10/10! Don't hesitate to get in touch if you have any loyalty questions :)
June 7, 2024
thorough and quick! shelby was great!
Thank you for your review. We are happy to hear Shelby was great (we think she's pretty great too!) We will be here if you have any other questions :)
June 7, 2024
It was great experience so far working with the Smile app and their support team. I have explored many Loyalty platforms and have chosen Smile.io because of it's flexibility and customisation features. Their support team is also great and always up for help. Great going!
We are really happy to hear you're having a great experience with both the app and customer support. We look forward to watching your program thrive! :)
June 7, 2024
Service client super réactif et efficace !
Thank you for your lovely review!!!
July 22, 2024
Hannah was very helpful as usual.
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
June 6, 2024
Gran APP, su servicio de asistencia es muy bueno... Te asesoran correctamente. En general las funciones de la app cumplen con las necesidades de la tienda.
¡Muchas gracias por tomarse el tiempo para dejar esta reseña! Realmente lo apreciamos 💖 No dude en comunicarse si tiene alguna pregunta. ¡Siempre estamos aquí cuando nos necesitas! Smile Team ✨
June 6, 2024
This app has been extremely difficult and confusing to setup. I have a designer putting things together and it's taken a long time just to have it look aesthetically pleasing. We added the login block on the loyalty page and then it just randomly show up on our homepage. Trying to get a fast response for needed support is actually impossible. This app costs $200/month and they take hours to respond to customer requests. The fact there's no live chat support for this app is kind of mind blowing when $10/month apps I use have instant support and assistance. I actually wish there were other viable options out there as this app is terrible when you combine what they offer vs what they charge.
Hi there! We're really sorry to hear that you've had issues getting your app blocks set up correctly. Our team have reached out via email to help get this resolved for you, but please let us know if there's anything else we can do to help in the meantime.
June 6, 2024
Absolutely awesome service
💛 Thank you so much for taking the time to leave a review! We're happy to hear you're loving Smile.
June 5, 2024
Love Smile! I was very apprehensive about adding rewards app to my store because I don't code. But Smile is very user friendly. The support is also one of the best I have experienced. I would recommend it to everyone.
Thank you so much for sharing, we are happy that we were able to help! 💖
June 5, 2024
Smile's support was quick, thorough, and thoughtful when I had an issue with my widget not showing up correctly.
Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with the Smile support team 🤩 Please don't hesitate to reach out if we can help with anything else. Cheers! - Smile Team ✨
June 5, 2024
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂