Smile: Loyalty Program Rewards
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Thank you for the 5 stars! 🌟 Your support and kindness are greatly appreciated 💛 - Smile.io Team ✨
App works great and helps my customers and my business grow. Customer service is quick to respond and Andrea fixed my issue seamlessly!
Thank you so much for your wonderful review! 💛 We're so glad to hear that Smile has been helpful for your business and customers, and that Andrea was able to assist you quickly and seamlessly. We’ll be sure to share your kind words with her — they’ll mean a lot! 😊 - Smile.io Team ✨
Muy eficaces y agradables. Responden con rapidez.
¡Muchas gracias por tu valoración! 💛 Nos alegra saber que nuestro equipo te atendió de manera eficaz y rápida. Agradecemos mucho tus amables palabras y tu apoyo 😊 - Smile.io Team ✨
Great app! Easy to use, easy for customers, and when I had an issue, Shelby was super helpful to clarify and support as needed.
Thank you so much for your kind words! 💛 We're delighted to hear that you’re finding Smile easy to use and that Shelby was able to provide such helpful support. We’ll be sure to share your lovely feedback with Shelby! 😊 - Smile.io Team ✨
Amazing customer service!
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Thank you so much for taking the time to leave this 5-star rating 🤩 We really appreciate it! - Smile Team✨
very helpful and speedy turn around thank you andrea
Thank you for taking the time to leave this 5-star review 💖 We're so glad to hear that you've had a great experience with Andrea 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Super easy to set up and customize & the app integrates seamlessly with Shopify. Smile.io has helped us reward our loyal customers!
Thank you so much for your kind words! 🌟 We're thrilled to hear that setting up and customizing Smile.io was super easy and that it’s helping you reward your loyal customers. Your success means the world to us, and we’re so glad to be part of your Shopify journey! 💛 If you ever need any tips or support, our team’s always happy to help. - Smile.io Team
Great support, thank you!
Thank you so much for your kind words! We're so happy to hear that you had a great experience with our support team. We’re always here to help whenever you need us! 😊 - Smile.io Team
Amazing service as always. Thank you for your help Lisa!
Thank you so, so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Love this app and Lisa was very helpful in solving our issue!
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Easy to use and very helpful customer service.
Thank you so much for your kind words! We're so happy to hear that you find Smile easy to use and that our customer service team was able to help. Your feedback means a lot to us! 😊 - Smile.io Team ✨
Andrea was very kind and attentive. She helped me resolve my issue quickly and efficiently. Excellent customer service — thank you so much for your help!
Thank you so much for sharing your experience! We're thrilled to hear that Andrea was kind, attentive, and able to help you resolve your issue quickly. We'll make sure she sees your lovely feedback, it’ll make her day! 😊 - Smile.io Team ✨
Alex, Shelby, Lynn and everyone were a big help! Kudos to the team
Thank you so much for the amazing feedback! We're so happy to hear that Shelby was able to help with all your questions. It means so much to our team to hear that! 😊 - Smile.io Team ✨
It was really helpful to have Erin assist and guide me with solving different technical problems and how to integrate work flow with Smile~ Erin provides detailed and thoughtful assistance and asking the right questions to help me. Really appreciate it! Just that I find Smile system does have a lot of improvement to make, for example customer reminder emails should have more built in customisable functions eg description text space, and more criteria provided to create VIP tier settings (example not only based on customers' purchase amount / points earned, but also specific order numbers, duration, etc) also the bonus campaign is only limited when there is one "earn points by making a purchase method", so now if we got more than one way, we are not allowed to use the bonus campaign unless we pause them. So i find it not friendly enough despite of the fee we are paying for this system.
Tried to use for consignment and POS, spent hours trying to get it to work, but couldn't get an exact amount for a customer to carry over to POS. Tried support, their AI was helpful, but it took over an hour to connect me to someone and they didn't look at the issue and then just stopped replying.
We are so sorry to hear that your experience wasn't up to our usual standards. A member of our team has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Lisa was incredibly helpful with setting up the account. Not only did she assist, but she went above and beyond, offering documentation for my staff. Great job Smile.io and Lisa! Side note - Lisa is going to mention this to the developers but offering a point multiplier for birthday rewards would be fabulous
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you! And thanks so much for your product feedback and feature suggestion 🤩 Lisa - Smile Team✨
Excellent customer support!
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you! Lisa - Smile Team✨
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