Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,519
chart
#29
All reviews
Rating Breakdown
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June 8, 2024
Lisa, the COO reached out to me to resolve a problem I had as a small business. Lisa made it work for my bakery and we can therefore now stay with Smile. Not many companies go the extra mile like Smile did and I command Lisa and Smile for doing so. I am looking forward to continue to grow with Smile Rewards! Big Big Thank You! Previously I have let Smile know the following...This was a wonderful app until they switched it from free to paid per order as some of our orders are 3.99 and therefore cannot justify paying $199US /month just because we have over 2000 small orders per month. it should not be based on amount of orders as it is discriminating when you do lots of small orders. After it was switched over I could still edit customer profiles for awhile but not anymore - very very frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed!
Thank you for taking the time to share your feedback with us. I have reached out to you via email to work towards a resolution. I am confident that we can find a solution for your business. -Sarah
May 30, 2024
This app has been great! Had a small issue with the widget not showing on our site due to some other app code blocking it and Cole was able to fix the issue quickly!
Thank you for taking the time to leave a review! I'm glad we could help!
May 29, 2024
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏 We did reach out to your last conversation thread to see if there was any additional feedback you could provide us. Hope to hear from you there to learn more about your experience using Smile 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨
May 29, 2024
Excellent app, have been using it for years and they always look after us well.
Thanks so much for taking the time to leave a review! We really appreciate it 🙏 - Smile Team ✨
June 10, 2024
Andrea and the whole Smile team have all been amazing!
So pleased Lynn could help you out! Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖
May 29, 2024
Lisa was excellent in providing great customer service!
Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
May 29, 2024
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
May 29, 2024
set up is easy and the app is user friendly
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
May 29, 2024
Thank you so much for helping us in achieving the growth plan. thank you so much for making it happen
Thank you for the review and 5 star rating! We really appreciate it 💛
Sept. 9, 2024
I had a customer who was having trouble redeeming a coupon using points, and I worked with Hannah, the app's support manager, to resolve the issue. She was an amazing manager. She listened to my repeated inquiries and quickly came up with alternatives. Thanks to her, I was able to get it resolved. I would definitely recommend this app to others.
Thank you so much for the kind words and for choosing Smile! 😃
May 27, 2024
软件的功能很多 能实现各种会员活动形式 简单易懂 客服响应速度也很快
Thank you for your review! We really appreciate it :)
May 27, 2024
I had a question on and did not expect an answer same day since I'm on the free plan and haven't launched my store, but Lynn was quick to respond and throughly answered my question. I'm already impressed!
So glad that Lynn was quick and able to help you! We look forward to watching your program thrive :)
May 27, 2024
Excelente Aplicación, permite personalización de todos los detalles, diferentes opciones para generación de puntos y seguimiento del programa. Tuve algunas dudas y la atención fue excelente.
¡Muchas gracias por tomarse el tiempo para dejar esta reseña! Realmente lo apreciamos 💖 No dude en comunicarse si tiene alguna pregunta. ¡Siempre estamos aquí cuando nos necesitas! Smile Team ✨
May 27, 2024
Joana and the Smile team was extremely helpful! We had a quick response and easy fix getting us back in action within a day.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
May 26, 2024
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
May 25, 2024
Exceptional customer service and support! Highly recommend this app!!!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
May 23, 2024
Lisa provides incredible customer service and held our hands while onboarding - other companies could learn from her kind customer service skills!! Highly recommend!
So pleased Lisa could help you out! Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖
May 23, 2024
The team at Smile is what made this app worth it, 100%. As a Web Designer, we all run into some bumps in the road. The communication was very easy and reassuring because you were talking to an actual person on the other side. It took a team to figure out the issue (Angie, Ezra, and Cole - you guys rock!) It was resolved and I was able to deliver the great news to my client - letting her know her site is good to go and seamless!
Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏 - Smile Team ✨
May 22, 2024
Fantastic app with great customer support! Really clear and easy to use software.
Thank you for your lovely review! We are so glad to hear you found it easy to use :)
May 21, 2024
Good functionality and easy to manage
Thank you for your review! We are so happy to hear you find the app easy to manage!