Smile: Loyalty Program Rewards
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Very helpful, resolved my issue right away.
Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with our support team 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Thank you so much for taking the time to leave this 5-star rating 💖 We really appreciate it ☺️ - Smile Team✨
Shelby was great
Thank you for taking the time to leave us this 5-star review! We're so glad that Shelby could help ☺️ - Smile Team ✨
helpful, quick, fun in a way that allowed me to relax about the issue
Thank you for taking the time to leave us a 5-star review! 🤩 Don't hesitate to reach out if you have any further questions. - Smile Team ✨
Customer service is outstanding. The team worked quickly to get someone to resolve an issue where the landing button had disappeared from my site, and were quick to respond to emails.
Thank you for taking the time to leave this review and for all your kind words! We're so glad to hear that you've had a great experience with our support team 🤩 - Smile Team ✨
Great customer service!
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Thank you so much for taking the time to leave this 5-star rating 🤩 We really appreciate it! - Smile Team✨
It's not cheap for the higher plans (and ultimately you will need the higher plans to do this effectively), but they are an A+ for functionality and customer service. Always there to help and the app seamlessly integrates into your site - which is extremely important when you want to match the aesthetic of your brand. There are a few more customizations I would like to see (for example points awarded to X number of orders as opposed to amount in order value - so you can properly award customers for ordering often. I would like to see this in tiers, as well. Customer orders 10 times and they get to a special tier, as an example.) My guess is these features will eventually come. And ultimately if you are spending thousands on ads, this is nothing in comparison for the same sort of value for your business. So far, it's worth every dollar.
Thank you so much for taking the time to leave this review and for all your kind words! We're so glad to hear that you've had a great experience with both our app and our support team 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Jade was great! She addressed my concerns promptly and did what was necessary to make a customer happy. That's what I call customer service :)
Thank you for taking the time to leave us this 5-star review! We also think Jade is great 😍🤩 Don't hesitate to reach out if you need anything further! - Smile Team ✨
Really thoughtful customer support. We’ve used this app for years and have grown our customers and loyal customers so much since working with them!
Thank you so much for taking the time to leave this review and for all your kind words! We're so glad to hear that you've had a great experience with both our app and our support team 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Phenomenal customer service!
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Support is difficult to communicate with. If you have B2B transactions on the same website, don't use this app.
Thank you for your feedback here. Someone has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!
Great app, super helpful team
Thank you for taking the time to share your review! We're always happy to help 😍 - Smile Team
Super easy (almost too easy) and VERY helpful customer service.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Great Support! Well done guys... on the pricier side, but functional and like the klaviyo integration.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Ezra & Lisa - Smile Team✨
Great app and awesome service. We have been a customer since 2023. I had a technical issue integrating Smile with Shopney app. Joanna gave me excellent service and was extremely patient while trying to set up the integration. Thank you, Joanna, for being patient with a non-technical person!
Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Joana 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Perfect experience
Thank you so much for taking the time to leave this 5-star review 💖 We really appreciate it! - Smile Team✨
Very quick responses to enquiries, and very helpful to test out edge use case features. The base Smile.io app does everything we want it to as standard!
Had a z-index issue where the rewards button was sitting on top of the checkout button. Reached out to support and they walked me through the fix! \
Thank you for taking the time to share your review! We're always happy to help ☺️ - Smile Team✨
Thank you so much for taking the time to leave this 5-star rating 💖 We really appreciate it! - Smile Team✨
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