Smile: Loyalty Program Rewards
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We are yet to go live with this on our website, but we are so excited to push go soon! The SMILE team have been the most wonderful crew of people to work with! They have been SO helpful and literally walked us through step by step with our initial set up! We couldn't have done it without their guidance. We are going live soon but the program itself is so user friendly, and looks amazing for customers and building our community. We are so excited to have smile and we could not recommend them any more.
Thank you so much for this wonderful review! We’re thrilled to hear how excited you are to go live and that our team could support you every step of the way during setup. It’s great to know the program feels user-friendly and ready to help you build your community — we’re just as excited for your launch! 😊 — Smile.io Team ✨
Thank you so much for the 5-star rating! We truly appreciate your support. — Smile.io Team ✨
the customer support is very slow
Thank you for your review! Our support team has reached out to see if there is anything else we can assist you with :) - Smile Team
Excellent App. Works flawlessly and support rep Lisa is amazing and fast to respond. She also has a cute doggie!
Thank you so much for taking the time to leave this 5-star rating, we think Lisa is amazing too! We really appreciate your review! 💖 - Smile Team✨
Thank you for your review! Our support team has reached out to see if there is anything else we can assist you with :) - Smile Team
Great app - could use some minor changes but otherwise it's very easy to use.
Thank you for your review! Our support team has reached out to see if there is anything else we can assist you with :) - Smile Team
Had the best customer support experience with Matt and Lisa. Matt helped me analyze what the problem was and walk me through everything step by step. Even after they followed up the next day to give me an update that everything looked good on their end.
Thank you so much for taking the time to leave this 5-star rating, we really appreciate it! 💖 - Smile Team✨
Thank you for your review! Our support team has reached out to see if there is anything else we can assist you with :) - Smile Team
Très facile d'utilisation, j'aime beaucoup!
Thank you so much for taking the time to leave this 5-star rating, we really appreciate it! 💖 - Smile Team✨
Thank you so much for taking the time to leave this 5-star rating, we really appreciate it! 💖 - Smile Team✨
Lynn and the Smile.io technical team provided excellent service! We had a tricky JavaScript TypeError conflict preventing the points balance from displaying on our legacy Shopify customer account page. The team was professional, efficiently debugged the underlying issue, and verified the custom code solution. Our points are now displaying in real-time. Highly efficient, responsive, and genuinely helpful technical support. Thank you!
Thank you so much for taking the time to leave this 5-star rating, we really appreciate it! 💖 - Smile Team✨
Thank you so much for taking the time to leave this 5-star rating, we really appreciate it! 💖 - Smile Team✨
Erin is amazing! She helped me resolve my issues quickly, which I thought would take me months to fix on my own. Thank you for being so helpful and responsive!
Thank you so much for your kind words 💛 We're thrilled to hear that you had such a great experience with Erin! We’ll be sure to share your lovely feedback 😊 - Smile.io Team ✨
Smile doesn't do everything I've dreamed up (could be a little more customizable), but it covers most needs, and the customer service is above par. Just wonderful to deal with. It's a great loyalty option, for sure!
Thank you for your review and feedback — we really appreciate it 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Our company is a bit more complex than others, and the Smile customer service team has been great to work with through issues, Lisa in customer service has been very helpful answering every question we've come across so far!
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Lisa and Andrea are SUPERSTARS! They were so patient and kind. They gave me advice and guidance. I appreciated the step by step instructions. They were really invested in helping me resolve my issue which wasn’t even a Smile.io problem as it turned out. I’m very happy with the Smile.io app and the customer service can’t be beat! Highly recommend.
Thank you so much for your wonderful review! 💛 We're so glad to hear that Lynn was able to support you and resolve everything quickly. It means a lot that you’re feeling confident and excited to use Smile for your boutique — we’re excited for you too! 😊 — Smile.io Team ✨
Jade help me out on support. It was quick and efficient! I highly recommend them for your Shopify Loyalty program.
Thank you so much for your kind words! 💛 We're delighted to hear that Jade was able to help you quickly and efficiently. Your recommendation truly means a lot to us! 😊 — Smile.io Team ✨
I’m currently testing the application, and Joan’s support has been absolutely crucial in helping me make my decision. I’d like to thank her for her patience, clear explanations, and willingness to guide me through every step of the process. Her assistance made the experience much easier and more enjoyable.
Thank you so much for sharing your experience! We're thrilled to hear that Joana’s support has been so helpful as you test out the app. Her patience, clarity, and guidance are truly invaluable, and we’ll be sure to pass along your kind words — they’ll mean so much to her! 😊 — Smile.io Team ✨
I love the prompt and efficient service! Thank you!
Thank you so much for your kind words! We're so glad to hear that you enjoyed our prompt and efficient service. We truly appreciate you taking the time to leave a review! 😊 — Smile.io Team ✨
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