Smile: Loyalty Program Rewards
Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
feedback
4,157
chart
#57
All reviews
Review RSS Feed
June 17, 2025
Our customers like getting pew pew points, overall I've been very happy with smile.
Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Smile Team ✨
June 17, 2025
Customer support has always been quick to respond and help us out over the years. Thank you Andrea!
Thank you so much for taking the time to leave this review 💖 It's always a pleasure assisting you! - Smile Team✨
June 16, 2025
Had an issue during setup importing points. Karen, Angie and the service team responded very quickly and helped get it sorted. Thanks!
Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with the team and everything was sorted 🤩 Don't hesitate to reach out in the future if you ever need anything! - Karen ✨
June 13, 2025
We've been a Smile and Shopify user for several years. Recently ran into some syncing issues and after working with several support agents, we were connected to Angie. She was kind, patient & responsive and was finally able to resolve the issue for us. Angie gets 5 stars.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
June 13, 2025
I've been using Smile for 9 years. Support is very helpful and easy to contact when needed. Thanks, Erin!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
June 13, 2025
Thanks Smile, very useful for Shop Santé and Brandon gives an amazing service!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
June 12, 2025
Just getting started with the app in my shop, so far so good. Appreciate a starter level for smaller, small businesses. Leaving a 5-star rating for Shelby a live chat representative. They assistance me with some questions I had before even signing up for the service, and followed up with me a few days later to see how everything was going. It took me a while to reply and then they followed up AGAIN, to make sure things were good. Really appreciated them taking the time to follow up and making sure I was in a good place with the app.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
June 12, 2025
We've been using Smile for 5 years and it has been a very valuable tool in our customer growth and retention strategy. They have always been reliable when issues come up and we've seen their app grow and adjust to the technological changes over time. Highly recommend.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Aug. 7, 2025
Very friendly and helpful. Very efficient in resolving my issue. Good product knowledge.
Thank you so much for taking the time to leave this review! We really appreciate it 💖
June 12, 2025
Ich hatte ein Problem mit meinem Code und die App wurde mir nicht in meinem Shop angezeigt, obwohl sie aktiv war. Durch die schnelle Problemlösung durch den Kundenservice (Ezra Alamsyah) funktioniert jetzt alles reibungslos!
Vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu hinterlassen! Wir wissen das wirklich zu schätzen 💖
June 11, 2025
Not recommended at all. This app is just such a "pay-to-win" app type.. They have a really basic personalised points program, which does not allow you to make any little modification. In my case, I reached out the max capacity of the starter plan and started considering upgrading to the 199€ / month, but wanted to see how a couple of new things would work inside of the app first. I found out you can't even access your app with all your customers points and information if you don't pay the upgraded plan in advance. I talked with customer support but, in their words: "they cannot do anything bc I maxed it out my plan" I am very disappointed with this greedy policy they work with, and now I am looking for another options.
Thank you for taking the time to leave this review and feedback. Someone from our team will be reaching out to address the points you've made.
June 10, 2025
We’re new to loyalty apps, and setting Smile up has been simple and intuitive. But what really stands out is the customer service responsive, thoughtful, and genuinely helpful. That alone makes it worth using.
Thanks for taking the time to leave this review! We are glad to hear you've found the set-up process simple and enjoyed chatting with our team :)
June 10, 2025
Lynn was absolutely wonderful to work with! She was attentive, knowledgeable, and genuinely kind throughout our interaction. Her professionalism and prompt support made the experience not only smooth but also very pleasant. Thank you, Lynn, for your outstanding service!
Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Lynn 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
June 9, 2025
Great app with excellent customer service (thanks Lisa!).
So glad you had a great experience with Lisa! Thanks for leaving this lovely review :)
June 9, 2025
Smile has made it easy for my business to reach out to customers about loyalty points they've gained with us without even knowing! It integrates with our POS as well, making using points in-person easy. Due to the nature of my business, Smiles tiered price structure meant sometimes I'd pay for orders that weren't points-eligible, but upon reaching out to their customer service, Cole was able help me and my somewhat unique situation so I could retain my customer base as is. And in less than 10 minutes! Definitely would recommend for ease of use and customer service!
We know being a business owner can be busy so we are happy to hear we've made something easy for you! We look forward to watching your program thrive :)
June 9, 2025
Jade from Smile was very helpful. She assisted in setting up the loyalty program. Superior program compared to others
Thank you for taking the time to leave us this review! Looking forward to continuing to support your success 💖 - Smile Team 🌟
June 9, 2025
Shelby was really helpful!
Thank you so much for taking the time to leave this review 🤩 It was a pleasure assisting you! Shelby - Smile Team✨
June 9, 2025
Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
June 9, 2025
June 5, 2025
Thank you for your feedback here, we really appreciate it. A member of our team has reached out internally to further assist.