Smile: Loyalty Program Rewards
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Their Customer Service is wonderful! Quick and easy to understand responses!
Thank you so much for your kind words! 💛 We're so glad to hear that you found our customer service quick and easy to understand. We truly appreciate you taking the time to share your experience! 😊 - Smile.io Team ✨
There is no proper onboarding (only slow chat support) and there is a lot of things that do not work. just to name a few: 1) settings say that my mobile launcher is supposed to be on the left -> still shows up on the right side, even after waiting for over an hour 2) I created my loyalty page. Has no content. Cannot add "ways to earn" to page 3) Analytics are wrong. I had a "Member CLV" of 554 while loyalty driven revenue is 0. 4) ... and a few more If I wait for the chat to give me all the info, I will not be ready before next month.
We are so sorry to hear that your experience wasn't up to our usual standards. A member of our team has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!
Lisa is so nice and kind. She helps me a lot !
Thank you so much for your kind words! We're so happy to hear that Lisa was able to help and made your experience a great one. We’ll be sure to share your lovely feedback with her — it’ll make her day! 😊 - Smile.io Team ✨
Erin was incredibly helpful and to the point, with easy to follow instructions. Thanks so much!
Thank you so much for sharing your experience! We're delighted to hear that Erin was able to provide clear and helpful guidance. We’ll make sure Erin sees your kind words — it’ll mean a lot! 😊 - Smile.io Team ✨
Lisa one of the employees of the app is an absolute rockstar. i had a major problem and she stayed on for hours until it was fixed. the problem was because of a poor set up by a 3rd party person who didnt configure the account correctly. high recommend
Thank you so much for your amazing review! 💛 We're thrilled to hear that Lisa was able to support you so thoroughly — she truly is a rockstar! We’re glad she could help get everything sorted, even with the challenges from the third-party setup. Your recommendation means a lot to us! 😊 - Smile.io Team ✨
Great app, very easy to use and great customer service.
Thank you so much for the wonderful review! We're delighted to hear that you find Smile easy to use and that you’ve had a great experience with our customer service. We truly appreciate your support! 😊 - Smile.io Team ✨
Very responsive and super helpful!
Thank you so much for your kind words! We're so glad to hear that you found our team responsive and helpful. We truly appreciate you taking the time to leave a review! 😊 — Smile.io Team ✨
Erin from support was super helpful and so knowledgeable!
Thank you so much for the lovely review! We're thrilled to hear that Erin was so helpful and knowledgeable — we’ll be sure to pass along your kind words! 😊 - Smile.io Team ✨
Thanks for the 5-star rating! 🌟 Your support means a lot to us! - Smile.io Team ✨
Sehr guter Support !
Vielen Dank für dein tolles Feedback! Es freut uns sehr zu hören, dass du mit unserem Support zufrieden bist. Wir wissen deine Rückmeldung wirklich zu schätzen! 😊 - Smile.io Team ✨
We use Shopify (Symmetry)for our women's fashion store and the Smile app works well for us. We recently requested help with accessing loyalty points more quickly at the till point and the Smile team provided swift and clear instructions. Thank you.
Thank you for your review! Our support team has reached out to see if there is anything else we can assist you with :) - Smile Team
Shelby Customer Support is awesome!
Thank you so much for your kind words! 💛 We're thrilled to hear that you had an awesome experience with Shelby. We’ll be sure to share your lovely feedback! 😊 - Smile.io Team ✨
very good support team
Thank you so much for your kind words! We're so glad to hear that you had a great experience with our support team. Your feedback means a lot to us! 😊 — Smile.io Team ✨
Thanks so much for the 5 stars! 🌟 Your support means a lot! — Smile.io Team ✨
HORRIBLE QUE LIERAL TE FORCEN A PAGAR, UN ASCO. UNA COMPLETA LOCURA EL PRECIO PARA LO QUE OFRECE, RIDICULO
Hello! We've been eager to connect with someone from your team since you'd initially left your review with us. We're confident we can help with any refund concerns - and get more from your loyalty program. We'll reach out again and hope to hear from you there, Alex & Smile
Lynn was very helpful when I had a billing question :)
Thank you so much for your kind words! We're happy to hear that Lynn was able to help with your billing question. We’ll be sure to share your lovely feedback with her! 😊 — Smile.io Team ✨
I am completely satisfied with Smile. The support Cole provided was exceptional. Setting up apps and programs on Shopify isn't my area of expertise, but Cole and the user-friendly Smile app guided me through every step. He also provided crucial best practices to ensure my loyalty program was launched successfully. I would recommend this program.
Thank you so much for your thoughtful and detailed review! We're delighted to hear that you had such a great experience setting up your loyalty program and that Cole was able to guide you through the process so smoothly. We’ll be sure to share your kind words with Cole — they’ll mean a lot! 😊 We truly appreciate your recommendation and support. - Smile.io Team ✨
Great app to customize your Loyalty Rewards program. And the team is super helpful if you have any questions!!
Thank you so much for the wonderful review! We're so glad to hear that you’re enjoying customizing the loyalty program and that our team has been helpful along the way. We truly appreciate your kind words and support! 😊 - Smile.io Team ✨
Un grand merci à Ezra, le conseiller qui m'a permis de régler mon soucis en 30 sec.
Un grand merci à toi pour ce super retour ! 💛 Nous sommes ravis d’apprendre qu’Ezra a pu t’aider aussi rapidement et efficacement. Nous lui transmettrons ton message, cela lui fera très plaisir ! 😊 - Smile.io Team ✨
Very good customer serivice! highly recommended
Thank you so much for your kind words! We’re so happy to hear that you had a great experience with our customer service team. Your recommendation means a lot to us! 😊 - Smile.io Team ✨
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