Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,521
chart
#29
All reviews
Rating Breakdown
Review RSS Feed
May 3, 2024
Quick help and friendly staff!
Using app
Almost 4 years
Total reviews
1
Average rating
5.0
Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏 - Smile Team ✨
May 3, 2024
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
May 3, 2024
Jade was incredibly helpful in getting our program set up. One of the reasons we selected Smile for our loyalty and rewards program was the reviews about customer service. Happy to report the others were right! Looking forward to being a long-time customer.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Jade - Smile Team✨
May 2, 2024
Excelente aplicación. Muy completa.
¡Muchas gracias por tomarse el tiempo para dejar una reseña! Realmente apreciamos las amables palabras 🙏 - Smile Team ✨
June 25, 2024
Smile.io Support team is phenomenal. Not only have they assisted with every integration questions we have had, they notify us when integrations are released that have features we have requested. Such a proactive and amazing team. With the ease-of-use, aggressive updates/development timeline, and award winning support - we can't recommend Smile enough.
Thank you for taking the time to leave a review! I'm glad we could help! Angie - Smile Team✨
May 1, 2024
Super happy with this app and so are our customers
Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏 Jade & ✨ The Smile Support Team ✨
April 30, 2024
Lisa provided great service. She was super quick, helpful and friendly!
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
April 30, 2024
Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖
May 24, 2024
Thanks to all the support team for looking into my issues. Things seem to be working properly and I will follow up with Cole and the support team if I need further assistance. Looking forward to good success!
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you and we're looking forward to being on this successful journey with you 🤩 Jade, Brandon and the rest of the Smile Team✨
April 29, 2024
Great service! Lynn helped me a lot! This is a very honest company and this is a plugin that helps sellers a lot.
So pleased Lynn could help you out! Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖
May 9, 2024
This was a wonderful app until they switched it from free to paid. After it was switched over I could still edit customer profiles for awhile but not anymore - super frustrating. They created a forcing function to make you upgrade even if you don't want to. Really dissapointed and customer service was no help either. WARNING: DONT USE THIS APP there are much better apps for free out there. UPDATED 5/9/24: Smile.io reached out to resolve the issue to our satisfaction, thank you!
Thank you for taking the time to update your feedback. We are so pleased we could resolve this with you. The team are always here to help so don't hesitate to reach out ✨ The Smile Team 💝
April 29, 2024
Such an easy program to manage, and our customers love it! Customer service is extremely helpful anytime I have a question or need assistance. Communication is clear, prompt, and helpful!
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you and I'm so glad to hear you and your customers are loving Smile 🤩 Lisa - Smile Team✨
April 27, 2024
I have had a few questions along the way with this platform and every time the customer service is spot on. Quick replies and the team go over and above to help you get the issue finalised, not closing the query until you say you are completely satisfied. Thanks so much
Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖
April 27, 2024
I am new to smile.io and I was just setting up the app when I had an issue I could not solve and i reached out and I got Lynn, and WOW she was professional, helpful, very very patient, amazing and kind. The issue I had was been very stubborn but, Lynn had a heart of gold and patent in sorting it our for me. I was grateful Lynn responded quickly as earlier I contacted smile.io and I waited a long time. I am overly pleased and very happy with the service I get from Lynn to the point I hope I can get her all the time if I do contact smile.io its just one of those things that makes me comfortable. Lynn thank you for the best customer service so far, you went above and beyond and I must say you are one in a million:) Great Job I am now pleased with smile.io services and I look forward to using the app.
Thanks so much for leaving a review! So glad to hear that Lynn was quick and you found her to be amazing. We love to hear that 🥰 Yours in Loyalty, ✨ The Smile Support Team ✨
April 27, 2024
excellent customer service!
Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏 - Smile Team ✨
April 26, 2024
Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖
April 26, 2024
Smile has been a great asset to our business. I reached out to them late the other night, and Lynn was able to respond quickly and resolve my issue fast. Great job, thank you!
Thanks so much for leaving a review! So glad to hear that Lynn was quick and you found her to be amazing. We love to hear that 🥰 Yours in Loyalty, ✨ The Smile Support Team ✨
April 25, 2024
quick reply to my concerns, happy with the service.
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏 We did reach out to your last conversation thread to see if there was any additional feedback you could provide us. Hope to hear from you there to learn more about your experience using Smile 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨
April 25, 2024
Joana helped a lot!
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏 We did reach out to your last conversation thread to see if there was any additional feedback you could provide us. Hope to hear from you there to learn more about your experience using Smile 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨ Show less
April 25, 2024
Great app been using it since 2021! Also amazing and fast customer service from Hannah! She listened in and help me out.
Thanks so much for leaving a review! So glad to hear that Hannah was quick and you found her to be amazing. We love to hear that 🥰 Thanks for being our merchant these last 3 years! Cheers to more years to come 🥂 Yours in Loyalty, ✨ The Smile Support Team ✨