All reviews

Rating Breakdown

  • 5
    88% (5,746 ratings)
  • 4
    8% (513 ratings)
  • 3
    2% (122 ratings)
  • 2
    1% (45 ratings)
  • 1
    1% (94 ratings)
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5 / 5 Share

April 25, 2024

Great company with great service. Support is quick to respond and always helpful. I love a loyalty company that respects its loyal customers. I've been with Smile for 6+ years and I'll be around for many more.

Using app

Over 5 years

Total reviews

15

Average rating

4.4

Developer Reply

6 years, wow! Thanks for being our merchant and leaving a review about us. We are glad to hear that you have been enjoying Smile and that you've found our support team to be helpful. That's what we're here for πŸ€“ Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

April 25, 2024

I am amaze to use smile's amezing features. Thankyou

Using app

12 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for leaving a review! So very happy to hear that you're enjoying our features πŸ€“ Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

April 24, 2024

Andreandana and Joana were really kind and helpfull when i had troubles with the app, the app is friendly and useful for customers cashbacks and loyalty, would recommend to try it out.

Using app

About 2 years

Total reviews

7

Average rating

4.4

Developer Reply

Thanks so much for taking the time to leave a review! We really appreciate the kind words πŸ™ We are happy Andreandana and Joana could help :) Lynn - - Smile Team ✨

5 / 5 Share

April 24, 2024

so helpful and easy to use!

Using app

38 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it πŸ™‚ Lynn - Smile Team ✨

5 / 5 Share

April 24, 2024

Lisa and Andrea were really helpful and quick to respond to my questions about Customer Emails. Thanks again!

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your lovely review. We are happy that Lisa and Andrea were able to help. Lynn - Smile Team ✨

5 / 5 Share

April 24, 2024

This is an impressive app with great functionalities. Jade from customer support had a lot of patience with me during the onboarding and helped me excellently. It's not worth 1 star less but please Smile team add the Dutch language as soon as possible. (now it's mixed dutch & english in the app and that looks noobish)

Using app

2 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! Jade is truly one of the stellar member of our team.πŸ’– For the translation, we'll be sure to send this over as feedback to our product team for you! We'll let you know if this becomes available :) Lynn - Smile Team ✨

5 / 5 Share

April 24, 2024

Using app

About 6 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it πŸ’–

5 / 5 Share

April 24, 2024

Lynn was super helpful and got me what I needed right away. I love the app, and it works great. Customers are also very happy with the reward system. Thanks, Smile.io!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! So glad Lynn could help get you up and running. We really appreciate the review πŸ™‚ Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

June 25, 2024

Love the app, Shelby with customer service was extremely nice & helpful.

Using app

About 5 years

Total reviews

2

Average rating

5.0

Developer Reply

! We really appreciate the kind words πŸ™ Thanks for the review! Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

April 24, 2024

Joana was quick, informative and responsive in helping to resolve my issue seamlessly. Thank you

Using app

Over 3 years

Total reviews

7

Average rating

4.4

Developer Reply

Thanks so much for taking the time to leave a review! We really appreciate the kind words πŸ™ Joana & ✨ The Smile Support Team ✨

5 / 5 Share

April 24, 2024

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave us a review!

5 / 5 Share

April 24, 2024

Amazing customer support. Really wanted to help me make the app work just for me!!!

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it πŸ™‚ Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

April 23, 2024

The app support team is very good, and very helpful with setting up and optimizing your program. There's tons of resources they provide to help you set up your program in the most effective way possible.

Using app

7 months

Total reviews

8

Average rating

5.0

Developer Reply

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

5 / 5 Share

April 23, 2024

Lynn P was quick to respond to my questions and concerns. She was helpful with her step by step knowledge of getting me set up properly for my business.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for sharing, we are happy that we were able to help. We think Lynn is super awesome too! πŸ’– If you need any help, please do not hesitate to reach out.

5 / 5 Share

April 23, 2024

With both in store Shopify POS and online sales, we love how seamless this system is. We've used it for years now and are very satisfied.

Using app

Almost 5 years

Total reviews

11

Average rating

4.7

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it πŸ™‚

5 / 5 Share

April 23, 2024

Using app

Over 5 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review πŸ’– It was a pleasure assisting you!

5 / 5 Share

April 22, 2024

Lisa did an amazing job! - This is an awesome app! - Thank you Lisa!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review and for all your kind words πŸ’– It was a pleasure assisting you and I'm so glad to hear you're loving Smile 🀩 Lisa - Smile Team✨

5 / 5 Share

April 22, 2024

Simply perfect support - could not be any better

Store

Lemyn

Using app

Over 3 years

Total reviews

5

Average rating

3.4

Developer Reply

Thanks so much for taking the time to leave this review πŸ’– It was a pleasure assisting you! Lisa - Smile Team✨

5 / 5 Share

April 21, 2024

fast response and great customer service.

Using app

11 months

Total reviews

15

Average rating

5.0

Developer Reply

Thank you so much for leaving this review for us πŸ’– Don't hesitate to reach out in the future β€” we're always here when you need us! - Smile Team ✨

5 / 5 Share

April 21, 2024

easy to use

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it πŸ’– Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨