Smile: Loyalty Program Rewards

Alex, Shelby, Lynn, Lisa and everyone were a big help! Kudos to the team

It was really helpful to have Erin assist and guide me with solving different technical problems and how to integrate work flow with Smile~ Erin provides detailed and thoughtful assistance and asking the right questions to help me. Really appreciate it! Just that I find Smile system does have a lot of improvement to make, for example customer reminder emails should have more built in customisable functions eg description text space, and more criteria provided to create VIP tier settings (example not only based on customers' purchase amount / points earned, but also specific order numbers, duration, etc) also the bonus campaign is only limited when there is one "earn points by making a purchase method", so now if we got more than one way, we are not allowed to use the bonus campaign unless we pause them. So i find it not friendly enough despite of the fee we are paying for this system.

Tried to use for consignment and POS, spent hours trying to get it to work, but couldn't get an exact amount for a customer to carry over to POS. Tried support, their AI was helpful, but it took over an hour to connect me to someone and they didn't look at the issue and then just stopped replying.

Lisa was incredibly helpful with setting up the account. Not only did she assist, but she went above and beyond, offering documentation for my staff. Great job Smile.io and Lisa! Side note - Lisa is going to mention this to the developers but offering a point multiplier for birthday rewards would be fabulous

Excellent customer support!

Thanks!

Easy setup, flawless design and great support! Thank you Erin <3

I had an amazing experience working with Lisa from Smile.io. She was incredibly knowledgeable, patient, and went above and beyond to make sure all my questions were answered. She not only helped me understand the platform clearly but also walked me through the setup step by step with genuine care and professionalism. Her support made the entire process smooth and stress-free. Truly outstanding service — Lisa is a wonderful representative of Smile.io!

Erin was quick to help and gave great directions on how to take care of what I was asking.

The team at Smile is amazing to work with. We encountered an issue we couldn't resolve so we reached out looking for a solution. They fixed it quickly. Was amazed at how quickly they resolved it!

Quick response and really helpful. thank you!

Joana, me ha aclarado todas mis dudas de manera rápida y efectiva, además logro solucionar una incidencia en tiempo record ¡Excelente servicio!

Joana had been a great help and provided me the assistance that I needed at the most crucial time. She's simply amazing!

Super Amazing App! Customer service is GREAT! Lynn is a true blessing with helping me solve a minor issue that I was having. She walked me through how to fix it super easily.