Smile: Loyalty Program Rewards
Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
feedback
4,157
chart
#57
All reviews
Review RSS Feed
May 12, 2025
Great customer service! Jade was very kind and helpful!
Thank you so much for taking the time to leave this review! It was a pleasure assisting you 💖 - Jade & The Smile Team ✨
May 12, 2025
Thank you so much for taking the time to leave this review! - Jade & The Smile Team ✨
May 12, 2025
Smile.io is working much better than our previous loyalty app and the response from team has been great. Thank You!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 - Jade & The Smile Team ✨
May 9, 2025
Great app and features even with only using the free plan. I reached out for support with something and Shelby was very fast with responding and gave me great tips with detailed instructions on how to help me and it worked! I am satisfied and would recommend especially for small businesses who can’t afford an expensive plan but want to offer rewards to their customers.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
May 9, 2025
Smile is awesome and super easy to use!!! Erin is great and was very helpful! Answers were quick and clear!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
May 9, 2025
Complete functions and professional customer service
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
May 8, 2025
The pricing and lack of features has gotten out of control. We are unsure how Smile calculates the 500 order threshold, but it is not accurate. Beware of the bait and switch for pricing and features that should be included but behind paywalls. You'll be paying $200/month shortly. We constantly get customer complaints how hard it is to redeem rewards. We have been loyal customers, but it is time to move on and I would bet many are looking for ways out.
Thank you for your feedback here. Someone has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!
May 8, 2025
Great service especially from Joana, highly recommended
Thank you for taking the time to leave this review!
May 7, 2025
Hannah, as the Merchant Experience Manager, was incredibly efficient and responsive, providing me with exactly what I needed in a timely manner. Her attention to detail and quick responses have positioned our account for a healthy future.
Thank you so much for leaving us a 5-star review! Don't hesitate to reach out if you have any questions. Smile Team ✨
May 7, 2025
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
May 7, 2025
Thanks for leaving us a 5-star review! Don't hesitate to reach out if you have any questions. Smile Team ✨
May 6, 2025
So far this app is exactly what I needed. I haven't gotten far in the process or launch yet, but the customer service has been spectacular.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
May 6, 2025
So easy to use, best customer service. I would recommend this app
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
May 5, 2025
The team have been very responsive, and we look forward to the benefits of implementing the app.
Thank you for your review! Our support team have reached out to see if there is anything else we can assist you with :)
May 5, 2025
very helpful team
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
May 8, 2025
Really happy with Karens customer service in helping resolve an issue I had.
Thank you for taking the time to leave this review. Our support team has reached out to learn more.
May 5, 2025
I was upset about the costs with the app. Cole reached out and made everything better. He assured me and helped with the issues I was dealing with
Thank you for your review! We look forward to working with you closely :)
May 3, 2025
Even though we haven't used the app long enough to do an in-depth review, we can confidently say that the development team's help is fantastic!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨