All reviews

Rating Breakdown

  • 5
    91% (3,780 ratings)
  • 4
    6% (237 ratings)
  • 3
    1% (52 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 91% (3,800)
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5 / 5 Share

May 2, 2025

Très réactif !! Je recommande :-)

Store

Soleya

Using app

1 day

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

May 2, 2025

Erin was amazing. She emailed me just a few minutes after I had sent my query. She provided detailed instructions on how to create another way to redeem points. I´ll definitely reach out to her if I need to change the settings of our rewards program in the future.

Using app

About 3 years

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

May 2, 2025

Great support!

Using app

Almost 7 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

May 2, 2025

This app is excellent. Setup was simple, customization is straightforward, and most importantly, it’s really user friendly for our customers, making it easy for them to sign in and start earning points right away. The design is minimalist and clean, and it integrates seamlessly with our site. It’s also highly flexible, with plenty of options to let customers earn points in different ways. I had a question about some features and reached out to support. They responded quickly and followed up to make sure everything was resolved and working smoothly. Highly recommend.

Using app

7 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review!

5 / 5 Share

May 2, 2025

Using app

About 2 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for leaving us a 5-star review! Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

May 1, 2025

good customer service

Using app

9 months

Total reviews

8

Average rating

4.5

Developer Reply

Thanks so much for taking the time to rate us 5 stars! 🤩

5 / 5 Share

April 30, 2025

great customer service your support guy Cole is to coprative.

Using app

About 2 years

Total reviews

5

Average rating

4.6

Developer Reply

Thank you so much for taking the time to leave this review 💖

5 / 5 Share

Aug. 11, 2025

Helpful team! Shelby helped a lot on dealing hard issues

Using app

About 1 year

Total reviews

17

Average rating

5.0

Developer Reply

Thanks so much for taking the time to rate us 5 stars! 🤩

5 / 5 Share

April 30, 2025

Fast, reliable and top service (had a question about the points and ezra helped me very competently) Thank you

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! Smile Team✨

5 / 5 Share

April 29, 2025

Quick response & assist. Thank you

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Oct. 21, 2025

Customer service was so helpful as always and gained another information regarding the points adjustments. Thank you Erin for the assistance! :)

Using app

Over 5 years

Total reviews

1

Average rating

4.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. - Smile Team ✨

5 / 5 Share

Jan. 12, 2026

Exellent, also the customer service. Erin helped me a lot! Thanks

Using app

About 1 year

Total reviews

6

Average rating

4.3

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

April 25, 2025

Still they didnt localize the app into my language but still instant help and solutions, thanks Erin, for th detailed explanations and walkthroughs

Using app

12 months

Total reviews

8

Average rating

4.8

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

April 25, 2025

Using app

Over 4 years

Total reviews

9

Average rating

4.8

Developer Reply

Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

April 24, 2025

Excellent customer service and follow up!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the review! We really appreciate it 💖

5 / 5 Share

April 24, 2025

Très bon service à la clientèle

Using app

11 months

Total reviews

4

Average rating

5.0

Developer Reply

Merci beaucoup pour votre avis ! Nous l'apprécions vraiment 💖

5 / 5 Share

April 24, 2025

Amazing team! Amazing App been using it for years Integrates very well and seemlesly

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

4 / 5 Share

April 24, 2025

The attendant Lisa cleared up all the doubts I had when I contacted support. Lisa went above and beyond. She provided guidance on resolving an issue related to the referral program. Regarding my experience with Smile.io's programs, I don't have enough insight to provide feedback yet. I joined the company a month ago and am just starting to use the program and monitor the indicators now.

Using app

9 months

Total reviews

9

Average rating

4.3

Developer Reply

Thank you for your review! Our support team have reached out to see if there is anything else we can assist you with :)

5 / 5 Share

April 24, 2025

Quick response and excellent customer service. Thank you Andrea!

Using app

8 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

April 24, 2025

Andreandana and Cole were very attentive and helpful to my needs and offered us a generous multi-store discount. We are very pleased with the customer service experience!

Store

Belan.J

Using app

About 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨