All reviews

Rating Breakdown

  • 5
    88% (5,748 ratings)
  • 4
    8% (513 ratings)
  • 3
    2% (122 ratings)
  • 2
    1% (45 ratings)
  • 1
    1% (94 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 1, 2024

Using app

11 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩 - Smile Team ✨

5 / 5 Share

April 1, 2024

very nice app, easy to use, and great customer service. I definitely recommend it!

Using app

19 days

Total reviews

10

Average rating

2.5

Developer Reply

Thanks so much for the kind words about our app and support team. Your recommendation means a lot 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

March 31, 2024

Using app

Almost 6 years

Total reviews

7

Average rating

4.9

Developer Reply

Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩 - Smile Team ✨

5 / 5 Share

March 30, 2024

Fast, easy resolution! Representative was very helpful with no hassle.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 🙌 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

5 / 5 Share

March 30, 2024

Very helpful

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

5 / 5 Share

March 30, 2024

Excellent app and customer care. They're ready to assist with anything and give you recommendations with anything you might need.

Using app

4 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with the team 🤩 - Smile Team ✨

5 / 5 Share

March 29, 2024

great customer service!

Using app

About 1 month

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review & for your kind words 💛 Everyone here at Smile really appreciates it! ✨ Smile Team ✨

5 / 5 Share

March 29, 2024

so far so good. they are very quick to respond

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

5 / 5 Share

March 29, 2024

Super helpful and fast support

Store

Bamboa

Using app

Over 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with the team 🤩 Don't hesitate to reach out if you have any questions! 💖 - Smile Team ✨

5 / 5 Share

March 28, 2024

I contacted Smile as we had a few questions regarding paid plans and Joana was fantastic! Every response was detailed and amazing, we will be continuing with Smile.io. Fantastic service and thank you so much, Joana :) Pleasure speaking with you and resolving our issue.

Using app

About 1 year

Total reviews

7

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave us this review! We're so glad to hear that you found Joana to be as incredible as we know her to be Don't hesitate to reach out if you have any questions! 💖 - Smile Team ✨

5 / 5 Share

March 28, 2024

Using app

26 minutes

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩 - Smile Team ✨

5 / 5 Share

March 27, 2024

Lisa is the best! She helped me so quickly and was super friendly along the way. I love working with Smile. Bonus: my customers are loving this loyalty program. It all runs very smoothly and Smile's customer support is always there when you need them.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you and it's so awesome to hear that your customers are loving Smile 🤩 Lisa - Smile Team✨

5 / 5 Share

March 27, 2024

The team was very supportive in assisting me setting up the app with a few errors I had made. They even gave advice on Shopify theme code issue which was really helpful.

Using app

5 days

Total reviews

8

Average rating

4.5

Developer Reply

Thanks so much for taking the time to leave a review! <3 We are happy to hear that our Support Team could help! If you need anything else, please do not hesitate to reach out.

5 / 5 Share

March 26, 2024

Very fast and helpful support

Using app

Over 5 years

Total reviews

6

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

March 26, 2024

This app is great. Works well for what we currently need with social media and reviews reward. We had an issue with one of our other apps and support was great in fixing the issue.

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We're so glad to hear that you're enjoying Smile and that you had a great experience with the team 🤩 Don't hesitate to reach out if you have any questions about how to use the program more! 💖 - Smile Team ✨

5 / 5 Share

March 26, 2024

Support Staff were quick and efficient resolving the query as required

Using app

4 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We're so glad to hear that you had a great experience with the Smile support team 🤩 Please reach out if we can help with anything else. Cheers! -Smile Team ✨

5 / 5 Share

March 25, 2024

Store

Kiditos

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

March 24, 2024

Karen was very helpful, and the app has been great so far.

Using app

About 2 months

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review! We're so glad to hear you're loving the app and that you had a helpful experience with Karen 🤩 Don't hesitate to reach out if you have any questions. We're always here when you need us! - Smile Team ✨

5 / 5 Share

March 22, 2024

I encountered an issue with the referral program, but Lynn promptly assisted me in resolving it within minutes. Highly recommended!

Store

SET4ALL

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave this review! We really appreciate the kind words and are so happy to hear Lynn was able to help you in such a quick manner 💪 - Smile Team ✨

5 / 5 Share

March 22, 2024

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂