Smile: Loyalty & Rewards

March 21, 2024

by far the best customer service provided by an app and one of the easiest to use interfaces

May 1, 2024

Very good service team

March 21, 2024

First time using it, very satisfied! The customer service response is also very fast!

March 20, 2024

March 20, 2024

I’m a new Shopify owner and Andreandana Fitriah has been helping me get my Smile app set up. She got back to me so quickly and the set up has gone smoothly! Thanks for your help!

March 20, 2024

It was very simple to use and setup.

March 20, 2024

Very helpful staffs!

June 12, 2024

Great app and support from the Smile staff is brilliant!

March 20, 2024

Awesome customer service, quick response time, but most importantly - pointed me to the right solution.

March 19, 2024

Excellent customer service from Jade with updating our rewards program to ensure we can continue to bring this service to our customers. Happy to be a loyal user of Smile!

March 19, 2024

We have been very pleased with Smile running our Coffee Perks reward program. We have used it for over 2 years. The integrations are great as well which helps us be more productive in answering customer issues. We are getting ready to push out the referral program to drive loyalty. I recommend this app highly!

March 19, 2024

We have used this awesome app for several years now and have been extremely happy with it -- and the results. HIGHLY recommend!

March 19, 2024

Yesterday, I got an error message while trying to access the Smile app via Shopify, so I asked for help in Smile's website's chat window. Lisa answered and let me know that Smile was experiencing some database issues, but that the team was working on sorting things out. It was reassuring to get such a quick and transparent response, and also to be able to sign up for updates to the situation via e-mail. This morning, everything was fixed. I'm very pleased with Smile's customer service with regards to this issue, and glad to leave a positive review.

March 19, 2024

March 19, 2024

Very fast service ! All good ;)

March 19, 2024

Setting up a loyalty program has been a big project for us to tackle for a long time. We did extensive research on the best loyalty programs for Shopify. We compared the super high offers of certain app developers and found we would pay so much each month without a complete program. We tried other loyalty apps from some lower-entry apps and had to deal with bugs, lag time, and errors. After suffering these disappointments, we reluctantly tried Smile.io and quickly regretted not starting sooner. Smile is a breath of fresh air! It took us over two weeks with other apps to attempt a complete setup, but NOT WITH SMILE. When I reached out to Smile.io's team for advice on setting up our program, Brandon was a lifesaver. He swiftly took over my ticket, understood my requirements, and provided the proper guidance. His professionalism, empathy, and urgency were commendable. We had our loyalty program set up in less than 24 hours. Brandon is a true genius! If you want to launch your program quickly and start re-engaging your customers, SMILE is the app you need. If you desire an on-brand loyalty program and want to save time and money, SMILE is the way to go. P.S. The results were immediate. Installing Smile.io saved our sales numbers that weekend. Customers were quick to engage, redeem, and order. If you're still reading this, you're missing out. Install the app now and start boosting your retention revenue.

March 18, 2024

The support is fantastic - highly recommend

March 18, 2024

Thank you for the quick response and fix.

March 18, 2024

I use to love this app in my store but it recently stopped working and I can’t figure out why.

March 15, 2024