Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,523
chart
#29
All reviews
Rating Breakdown
Review RSS Feed
March 15, 2024
Thank you so much for the 5-star rating 💖 If you need any help, please do not hesitate to reach out. Smile Team ✨
March 15, 2024
I don't have a lot of experience with the app yet so I am hesitant to rate it. But my experience reaching out to customer service to get help with early set up of the app was excellent and I would definitely recommend the app based on that alone - it can be so hard to get prompt and helpful customer service from a real human!
March 15, 2024
It's too early to rate the app yet, as we have just recently added it. But, the help from Lynn to iron out some issues we experienced was great and very helpful.
Thank you so much for your review. We really appreciate it. We have reached out via email to see if there is anything further we can do to help. Best regards The Smile team.
March 14, 2024
Bill and the Team at Smile were wonderful in listening and understanding the issue I had due to a recent change to my account that I brought to their attention. Within 48 hours they proposed a solution and implemented it with care and concern. I wish EVERY one of my vendors, software suppliers and more worked this way, the world would be a much better place with much bigger SMILEs, thats for sure! Thank you Bill & Team.
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨
March 14, 2024
Lisa's help was great when I needed customer service.
Thanks so much for taking the time to leave a review! <3 We are happy to hear that our support could help!
March 14, 2024
I love this app! Very user friendly and their customer service is amazing
Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨
March 14, 2024
Von der Funktionalität ist die App in Ordnung. Leider können nicht alle Inhalte auf Deutsch übersetzt werden, was es uns unmöglich macht die App Blöcke im Checkout oder anderen Bereichen zu nutzen. Einen Stern gibt es deshalb, dass es leider überhaupt keine Möglichkeit gibt zusammen mit dem Support eine Lösung zu finden, auch wenn wir einen Teil der Kosten für die Entwicklung übernehmen würden. Weder eine Lösungsvorschlag noch ein Angebot haben wir auf zweifache Nachfrage erhalten. Das ist sehr schade :(. The functionality of the app is fine. Unfortunately, not all content can be translated into German, which makes it impossible for us to use the app blocks in the checkout or other areas. We give it one star because unfortunately there is no possibility at all to find a solution together with the support, even if we would bear part of the costs for the development. We have received neither a proposed solution nor an offer after two requests. That is a great pity :(.
Hi there! I'm sorry to hear you are experiencing issues with German translations. We've sent you an email your way to help figure this out.
July 15, 2024
Love it - probably the best loyalty program for Shopify that I've had the pleasure of using. We started with Smile, left for Stamped.io, then left for influence.io and we're back on Smile after all that. Didn't know what we lost til we left. They welcomed us back and it's been seamless since. EDIT: Lynn was a rockstar and helped fix our theme issues within a few hours
Thank you for the five star rating and for finding your way back to us. We're happy to have you and your customers using Smile! 💛
March 13, 2024
Lynn provided excellent support. Very efficient and gave great advice. Very intuitive app and easy to use.
Thank you for the lovely review. Feedbacks like yours help us go to work with a smile on our faces every day! 💖 Please stay in touch! ✨Lynn & The Smile Support Team ✨
March 13, 2024
Thank you so much for the 5-star rating 💖 If you have any questions or concerns, please let us know. ✨Lynn & The Smile Support Team ✨
March 12, 2024
Everything works great, was a nice addition to the store for our members
Thank you so much for the kind review💖 If you need any help, please do not hesitate to reach out. Jade & The Smile Team ✨
March 12, 2024
Store
My Store
Using app
4 days
Thank you so much for the 5-star rating 💖 If you need any help, please do not hesitate to reach out. Jade & The Smile Team ✨
March 12, 2024
Thank you so much for the 5-star rating 💖 If you need any help, please do not hesitate to reach out. Jade & The Smile Team ✨
March 11, 2024
SERVICE WAS GREAT EVEN THOUGH THE APP WASNT A FIT
Thank you so much for your review and sharing! <3 If you need any help, please do not hesitate to reach out. The Smile Team ✨
March 10, 2024
Awesome experience so far, I needed a little bit of help and was expecting to wait a few days but Karen replied with everything I needed to know within 24 hours. I'm just moving from WooCommerce to Shopify and totally not used to the excellent support. The app is amazing so far, there's still a heap more for me to explore which I'm pretty excited about. 10/10 experience..
Thank you so much for sharing, we are happy that we were able to help. We think Karen is super awesome too! 💖 If you need any help, please do not hesitate to reach out. The Smile Team ✨
March 10, 2024
Great app, easy to set up and amazing support and customer service from Lynn when I needed assistance with anything.
Thank you so much for sharing, we are happy that we were able to help. We think Lynn is awesome too! 💖 If you need any help, please do not hesitate to reach out. The Smile Team ✨
March 9, 2024
Working with Lynn was an absolute pleasure. Top notch customer service. Super attentive and easy to communicate with. The app is great but the customer service takes it to another level.
We are so glad you think the app is great and Lynn was able to assist you here! We think she's pretty awesome too :)
March 9, 2024
The app provides what you need for good loyalty program. I wish there would support for more languages (even to translate manually).
Thank you for your review and honesty here! It's something we'll keep in mind when releasing new features to our app. If we can help with anything else please let us know!
March 8, 2024
We are unable to use Smile.io for Loyalty Rewards. Our main reason is that the features are very limited, unless we can afford to pay such high prices. We do not feel that there is much value in spending $49 per month to upgrade. That plan doesn't not come with the Loyalty Landing Page or ability for our customers to redeem their points. It is impossible for us to commit to paying $199 per month for this. Sadly we will need to look for a cheaper alternative.
Thank you for your review, we appreciate your feedback. Someone from our team has reached out to discuss this further with you.
March 8, 2024
Great app and support. I had some questions for app functionalities. Jade from support replied immediately and explained everything clearly. Highly recommend.
So glad you were happy with Jade's service, we think she's pretty awesome too :) we look forward to watching your loyalty program thrive!