Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,524
chart
#29
All reviews
Rating Breakdown
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Feb. 19, 2024
great customer service. solved my issue immediately and followed up by email to make sure I don't have any other issues.
Thank you so much for your review! We are glad you found our customer service great and that your issues were resolved quickly. Hannah & The Smile Team
Feb. 19, 2024
Best rewards app ever and the support team is quick and super helpful ! Thank you Lynn for helping me out so quickly and got my problem solved.
Thank you for your review - we are happy to hear Lynn was super helpful to you! Enjoy the app :) - The Smile Team
Feb. 19, 2024
Great app! Great support! Nicole answered my questions in minutes and was very helpful, thank you!
Thanks for leaving a review! So glad to hear that Nicole was able to quickly answer your questions and that you found her to be helpful. This is what it's all about :) Yours in Loyalty, ✨ The Smile Support Team ✨
Feb. 18, 2024
Great app and amazing support service. We appreciated the quick support from Mackenzie and Lynn. We recommend Smile for an amazing Loyalty experience on Shopify and we'll continue to use it.
So glad Lynn and Mackenzie were able to help you! We hope you continue to enjoy using our app as much as we enjoyed chatting with you :)
Feb. 16, 2024
Lisa was beyond quick with her response and solutions offered. I was able to get the rewards program running, and have a link for social. Thank you again!
Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Feb. 16, 2024
The Smile customer service is so helpful to get our programs up and running. Really appreciate the quick turnaround on responses and level of detail provided in the instructions.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Feb. 16, 2024
Jade was very very helpful and helped us resolve our problem quickly!!
Thanks for leaving a review! We agree that Jade is indeed helpful 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Feb. 15, 2024
Great platform that combines everything you need to build brand loyalty (rewards/referrals). It's what we recommend to all our clients. And the customer support is even better. In particular, Jade on their support team accommodated a customized request we had and her response time was blazing fast. It's hard to find product support like that these days...so it's greatly appreciated and a big reason why we love Smile.io
Thanks for leaving a review! We agree that Jade is indeed excellent 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Feb. 15, 2024
Good program, altough a little bit expensive. Let's see if it's wort it. Lisa from the Customer Servic was of great help.
Thank you for your review! 🙏 We have reached out via email to see if there is anything we can improve on.
Feb. 15, 2024
very nice service !
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Feb. 15, 2024
Amazing service and such a short turnaround time when responding to an online chat. Well done!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
July 30, 2024
We have been using Smile for a couple of years now and it has been working well for us. Support has always been responsive and helpful when we have had questions or issues. I would like to see the option for retailers to be able to create their own ways to earn. Such as giving double points on certain products not all. Or giving extra points for selecting Click + Collect on their order for example. We have tiers for our customers and would love to see this push across to shopify so we don't have to manually tag our customers which can be time consuming. Would also love to see the option for better bespoke design with the templates so it is more on brand/inline with our own look. Overall, it does work very well.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 We'll be sure to send this over as feedback to our product team for you! We'll let you know if this becomes available :) Smile Team ✨
Feb. 14, 2024
It’s been a great help to my customers and sales. The customer service is fantastic. She answered all my questions and went well and above to help me.
Thanks so much for taking the time to write this review 🤩 We appreciate it so, so much 💖 We're so glad to hear you're loving Smile & look forward to seeing your business grow 🚀🌈 Let us know if there is ever anything else we can help you with 😊 Smile Team✨
Feb. 14, 2024
Great customer service, super user friendly!
Thank you for your kind review! We are so glad you found our customer service to be great and that the app is easy to use :) We look forward to supporting your business! -The Smile Team
Feb. 14, 2024
I got the best service I could have asked for. Even when I had an issue, Lynn held my hand and guided me the whole way. Wonderful customer service.
We are so glad Lynn was really helpful! We think so too ;) We look forward to supporting your business! -The Smile Team
Feb. 22, 2024
I might have to uninstall this app. It's difficult to integrate, and customer support have refused to offer the support I need (even on the $199 per month plan) to get up and running. If they can manage to help me get set up, I'll be happy to change my review and rating. Update: They did a great job getting me up and running after I left this review and after customer service told me I couldn't get support via screen share. The person who did meet me on screen share was very kind and helpful. She said that the person who chatted with me was misinformed.
Thanks for taking the time to leave a review and I'm sorry you're having a bad experience. I've reached out directly to help you get set up and answer any questions. - Angie & the Smile Team
Feb. 13, 2024
Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Feb. 12, 2024
Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Feb. 10, 2024
She was very helpful and knowledgeable. I appreciated the help on a late Saturday afternoon!
Thank you so much for taking the time to leave this review 💛 We are happy the team was able to help :) -The Smile Team✨