Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,524
chart
#29
All reviews
Rating Breakdown
Review RSS Feed
Feb. 8, 2024
Fantastic program and fantastic service from Lynn especially!!
Thank you so much for your review. We agree that Lynn is awesome! 🤩 Please reach out if we can help with anything else 🙏 Cheers The Smile team 🤗
Feb. 8, 2024
Thank you Lynn for your great service! You were really helpful and efficient!
Thank you so much for taking the time to leave this review 💛 We are happy Lynn was able to help :) -The Smile Team✨
March 12, 2024
Thanks so much for taking the time to leave us a review! We really do appreciate your taking the time to leave feedback and would love to hear if there's anything else we can do better to earn that extra star in the future 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨
Feb. 8, 2024
Thank you so much for taking the time to leave this review 💛
Feb. 8, 2024
Our loyalty program is still fairly new. The implementation was simple and the customer respone has been positive. Customer service has always been helpful and responsilve. The only thing that I would like to see added is a full page for the customer to login to, instead of the landing page just pushing them to the popup.
Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
March 28, 2024
Update: Smile.io contacted me with great customer service and has made some suggestions that are helpful! I am adding a star. -->Loyalty Landing Page -->Points on Product Page -->Points on Account Page I am hopeful that the first and third ones will make the program more clear for customers to use so we have to send instructions less! And I am hopeful that the second will increase interest in the program. Previous review: 1) We need to set a maximum points accrual for a single order. This seems really basic and is very important for our business. We offer volume discounts on very large dollar value orders and cant always exclude them prior to ordering, so we have customers with 30,000 points in their accounts which leads to a lot of customer service issues and confusion. We would also like to create a maximum number of redemptions a customer can use in a given week to prevent these customers with 30,000 points from placing an order for a free candle over and over 125 times. 2) The customer emails need to be much more customizable, include more instructions on redemption, and we need to be able to add a terms and conditions section to the pop-up. The fonts in the emails are not customizable, so they don't fit in with our brand. 3) When a customer is referred, they see a very cheesy emoji pop-up that is not customizable. This is not a good first impression. 4) There is no way to see which customers are being emailed by Smile and what emails they have received. Theoretically, we might know based upon the criteria we have set up, but it is not 100 percent clear and there is no record of this anywhere. Each customer page in Smile should show the email name and the date received. 5) It just isn't generating nearly enough sales to be worth the customer service hassle and high app cost.
Hi there, Thank you for taking the time to share with us your concerns. I have sent you a follow up email directly to understand exactly what you want to do and explore other possible solutions. - Karen and the Smile team
Feb. 8, 2024
very helpful! :D
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨
Feb. 8, 2024
Lynn was so patient and persistent with getting us the help we needed!
WE are delighted Brandon was able to resolve your issue. Please reach out if there is anything else we can help with. Cheers The Smile team 🤩
Feb. 8, 2024
Great customer service
Thanks for the kind words! We really appreciate it 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨
Feb. 8, 2024
Great service
Thanks so much for taking the time to leave a review! We really appreciate it 🙏 If you need anything else, please do reach out. We're happy to help :) Yours in Loyalty, ✨ The Smile Support Team ✨
Feb. 7, 2024
Thanks for leaving us a review! We really appreciate you taking the time to do so 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨
Feb. 7, 2024
Customer service is available, friendly & responsive. Thank you for making my customers happy!
Thanks for leaving us a review! We're happy to be available, friendly, and responsive. It's what we do 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨
Feb. 7, 2024
Jade was extremely helpful with adding the App to my checkout on Shopify. I really appreciate the support!!
So glad to hear Jade was able to help you with adding Smile to your checkout experience! If you need anything else, we're happy to help 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨
Feb. 6, 2024
We have been running the Smile.io app for five years now and our ladies love the point and discount system. It is super easy and can be used online, in-store, and on our mobile app. The support team has been very helpful whenever we have questions, recently Lisa helped us figure out how to expand our account. Much appreciated!
We're so glad to hear that you and your ladies are enjoying using Smile! Thanks for taking the time to let us know about your experience with Smile and with Lisa. We love to hear about experiences like this one 🫶 Yours in Loyalty, ✨ The Smile Support Team ✨
Feb. 6, 2024
Smooth and fast service
Thanks for leaving us a review! We appreciate it so very much and are so glad to hear you are happy with our service 💖 Yours in Loyalty, ✨ The Smile Support Team ✨
Feb. 6, 2024
Easy to use & modify points for customers!
Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨
Feb. 6, 2024
this has been great for our store, the team are always ready to help, they quickly solve any issues - highly recommended
Thanks for leaving us a review! We appreciate it so very much and are so glad to hear you are happy with both our support and our app 🫶 - Smile Team ✨
Feb. 6, 2024
Muy buena la atención
Using app
About 1 month
Total reviews
2
Average rating
5.0
¡Muchas gracias por tomarse el tiempo para dejar esta reseña! Realmente lo apreciamos 💖 No dude en comunicarse si tiene alguna pregunta. ¡Siempre estamos aquí cuando nos necesitas! - Smile Team ✨
Sept. 10, 2024
Joana was very friendly while helping to resolve my issue and managed to get everything sorted very quickly :)
Thanks so much for leaving us a review! We are so glad to hear that you found Brandon's support to be great 🙂 Don't hesitate to reach out if you have any questions. We're always here when you need us! - Smile Team ✨
Feb. 6, 2024
outstanding customer support and big shout out to Maggie for her prompt responses and really go above and beyond to help me install extra features.
Thanks for taking the time to write this review and let us know how helpful Maggie was during your support experience with her! We appreciate the feedback and will be sure that she sees it 🫶 - Smile Team✨