All reviews

Rating Breakdown

  • 5
    91% (3,780 ratings)
  • 4
    6% (237 ratings)
  • 3
    1% (52 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 91% (3,800)
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5 / 5 Share

March 4, 2025

good customer service from Lynn

Store

AALLYN

Using app

2 months

Total reviews

3

Average rating

4.3

Developer Reply

Thank you for your review - we really appreciate you taking the time to leave it!

5 / 5 Share

March 4, 2025

Incredibly helpful, good response time and was able to get help from a real person without going through the runaround with an AI. So wonderful to work with.

Using app

28 days

Total reviews

4

Average rating

4.5

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it πŸ™‚

5 / 5 Share

March 3, 2025

Great Customer Service!

Using app

Over 5 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for leaving this review! We are happy to hear you had great support when you reached out.

5 / 5 Share

March 3, 2025

Very helpful and followed up to make sure everything was good.

Using app

6 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it πŸ’–

5 / 5 Share

March 3, 2025

Great app even in the free version. CSR Shelby was very helpful when asked about multiple areas of the app. She provided step by step instruction and links to further guidance for each issue and was very friendly as well - a bonus!

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it πŸ’– Don't hesitate to reach out if you have any questions. Smile Team ✨

3 / 5 Share

March 3, 2025

Helpful customer service.

Using app

About 2 years

Total reviews

4

Average rating

4.0

Developer Reply

Thank you for your review. We have reached out to see if we can help more.

5 / 5 Share

March 2, 2025

The support is great. I'm feeling helpful when work with team.

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it πŸ’– Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

March 1, 2025

Lynn was friendly and helpful!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it πŸ’– Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Feb. 28, 2025

Haven't officially launched to our customers yet, but the help I received from Jade was wonderful! Looking forward to seeing how Smile helps increase our sales!

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it πŸ’– Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Feb. 28, 2025

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this ratings! We really appreciate it πŸ’– Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Feb. 28, 2025

Excellent support. Thanks for the quick and thorough response to a tricky technical question.

Using app

Over 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it πŸ’– Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Feb. 28, 2025

Using app

9 months

Total reviews

8

Average rating

4.9

Developer Reply

Thank you for taking the time to leave this review! =)

5 / 5 Share

Feb. 27, 2025

Shelby and Angie were both very helpful when I contacted customer service. We love the app, thank you!

Using app

Over 9 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it πŸ’– Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Feb. 27, 2025

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! Smile Team✨

5 / 5 Share

Feb. 27, 2025

Good response on customer service and the app is easy to use.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review! We are happy to hear you find the app easy to use.

5 / 5 Share

Feb. 27, 2025

the app is amazing and the service is amazing. I thought that building a loyalty program for my business was gonna be sooo complicated. I was soo happy to find out that Smile exists

Store

PÜRE

Using app

4 days

Total reviews

5

Average rating

4.8

Developer Reply

We are so happy you find the app and service amazing! Thank you for taking the time to leave this lovely review :)

5 / 5 Share

Feb. 27, 2025

Great app, and very usefull support team. Thank you!

Store

SOSKIN

Using app

Almost 4 years

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this thoughtful review - we appreciate it!

5 / 5 Share

Feb. 27, 2025

Super helpful! Thanks Carla :)

Using app

About 2 years

Total reviews

4

Average rating

5.0

Developer Reply

So glad you found Carla helpful - we think she's great too! We appreciate you taking the time to leave this review :)

4 / 5 Share

Feb. 27, 2025

We are just installing this program so have to provide feedback on success in about 8-12 weeks but I can already say that the customer support has been very helpful so far.

Using app

About 3 years

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for taking the time to leave a review! We are happy to hear that customer support has been helpful and look forward to watching your program thrive too.

5 / 5 Share

Feb. 27, 2025

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review!