Smile: Loyalty Program Rewards

Cole at Smile.io has been absolutely amazing to work with! He’s professional, kind, and always provides excellent customer service. You can tell he truly cares about the people he’s helping. It’s been such a great experience communicating with him!

LOVE working with Smile! The program is great and their support is amazing!

Fantastic app with excellent support! The setup was smooth, and everything works just as expected. I had a few questions along the way, and the support team—especially Ezra—was incredibly helpful and quick to respond. It's great to see an app backed by such dedicated customer service. Highly recommend!

Great customer service!

Works well and that's all you can ask for. Good customer service too! Thanks Shelby!

Smile has been great for building customer loyalty. It’s easy to set up, simple for customers to use, and works seamlessly with our Shopify store. The support team is responsive and helpful. Highly recommend!

Smile support are incredibly helpful and available to support you whenever you are in need. Great values are behind their support team which is rare to find in current times. Thank you Lynn.

We've used Smile for years and are looking for ways to optimize. I reached out to support with multiple questions, and they were very able to help me with all of them, which isn't always the case. I appreciate the quick and thorough responses from their support team.

Shelby was great help!

I'm brand new to this ... but I can say for certain that the help I got through their chat mechanism really helped me along. I had a few questions about how the app was going to work. I dealt both with Cole and Lisa and quickly got answers to my questions, strategy hints and technical help. I waited on average - about 10 minutes for help (they said I'd get it within 4 hours so this was a relief). Hopefully use of the SMILE app will be smooth sailing, but for what it's worth; I'm happy there are people "nearby" to help if I have problems

SO helpful with their one-on-one support! Thank you to Lisa in Support!

This app is SO worth it. We recently switched our POS to Shopify and our in store customers are loving the new rewards so much more than our old system. Before they had to wait for a monthly batch to use them. Now they can use them on their next purchase. And the Smile apps customer service is top notch. Andrea helped me weed through a lot of time to fine tune our setup.

The app is great. Customer service is very responsive and diligent. Even the free plan is a winner. You can toggle options on and off and create a dynamic experience for customers to return and keep returning.

This app is decent, but too many issues make it grossly overpriced for what it provides. Customers are constantly being rewarded duplicate discounts for reaching tiered levels. I have had this issue several times now with support telling me it was fixed when it clearly has not been. Also, if you refund orders, rewards then do not get credited back to the user, so it must be done manually. This will always be a headache if you cancel any orders.

amazing

A great app which is working great for our small UK business, we initially were after a points based system to change from our current discount loyalty reward. We had great initial info from Ben, who was very helpful answering and guiding us on the best plan for our business. Once set up, we had a few delay glitches which were quickly responded by Angie & Ezra, both very helpful and made understanding the app and technical side very easy. Thank you for all your help.

shelby is very helpful!!!