Smile: Loyalty Rewards Program
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,616
chart
#27
All reviews
Rating Breakdown
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April 6, 2019
Loved the app and its features but I had to uninstall it because it slowed my site down significantly :( I have 5,000 images on my site so every KB counts! Definitely, use this app again with my other businesses! Thanks for the FREE plan though :)
Thanks so much for sharing this! Feedback really helps ensure that we can provide the best experience possible for all of our merchants. We'll be in touch to chat more about this :)
April 4, 2019
Mediocre so far, expensive and pushy to review them. 3/5, understand these take time to develop a user base but due to the pay-to-play monthly fee it will be an expensive bill before anything too substantial happens.
Hey there! Thank you for the feedback. We'll be in touch via email to chat more.
Jan. 22, 2019
I can't redeem the customers points at point of sale. I can see the dropdown in Shopify POS that says "redeem this customer's points" but all it does is show me the customer and how many points. It doesn't give me the option to redeem. I then have to go to the website (time consuming for the customer) and pull the code and type it in. Please fix this.
Sept. 15, 2018
tienen un error en compartir en facebook ( no lo comparti y aun asi me dio los puntos) :C la idea es buena pero tiene fallas la app
July 14, 2018
It's a very slick program, but definitely not right for my clientele. It was expensive (due to large customer database I had to be on the $600 plan) and I suspect it really is much more useful to people who are heavy on the email marketing (I'm not). I sell medical products and I think my customers saw it as too gimmicky. I have a high percentage of mobile sales and the widget was always in the way - a real problem on small screens. I reached out to my entire mailing list for feedback to see if they cared whether I kept it or not, and the only people that replied said to ditch it, that they had too many point programs to keep track of anyway. They found it too complicated to use. - I probably would have been more motivated to keep it if I could have had more options in terms of custom defined actions for point awards (beyond the fb/tw shares/likes).
March 27, 2018
This is a honest review of the Smile.io app. I love the concept of points, referral, and VIP programs. Its a good way to grow your brand providing incentive marketing to your brand however, if you want start off using the free plan. It's going to be frustrating because the launcher or icon is going to block your live chat support if you have any and block social proof pop up as well. The icon only has two placement options and that is bottom left or right. No other adjustment. For those successful shopify owners and want to add this using the free plan. It may frustrate you with the icon blocking your live chat or other third party apps down below. The pricing plan is a jump up to get you to pay for features that should be by default. If you want the good plan. its going to cost 600 off the bat. I passed this statement to the Smile.io team and they are addressing other ways to improve on the icon placement as well other free features to help you grow your revenue as this is their priority number one. I gave this a 3 star because the icon was frustrating as its blocking apps and other things in the footer of both desktop and mobile. They need more options like middle left or right. It would have gotten a 5 star but that was the issue and forgot to add in at least a default template page to help you grow in the free plan.
Dec. 20, 2017
The app is easy to install and to use. it's a shame that messages can't be customised under the free plan, especially since my customers don't speak english.
Oct. 10, 2017
This app is awesome and so is their employee Maggie who answered all of my questions. It's 5/5 stars with her, 4/5 without. Update: I'm moving it down to three stars since there have been a number of issues, and we are waiting to hear back from the the support team on this. Maybe with prompt response and resolution it will go back to a 5 start review.
Sept. 27, 2017
Would be SO much better if this was integrated into the user's account info instead of them having to have an ugly circle on their phone all the time. I'm surprised this app makes any money due to that. People HATE having stuff like that in their faces. Having said that, the IDEA of the app is great.
July 4, 2017
It seems like a great app but I cant figure out how to change anything on it. It wont allow me to so if it were a little easier to figure out I'd give 5 stars.
June 22, 2017
At this time i cannot give much of a review since i did just install it, so far everything seems okaythough.
May 29, 2017
It is a great app, but as I am a small business who is just starting out and I know that I will have over 2000 customers as I am an online and in-store seller it would have costed way to much for me to justify, I have had to go with a different app that offers unlimited active customers and still at the same price as the small business deal this app offers. This App offers a great rewards program but I think they they may need to rethink the asking price per month or offer more active customers for what they class as a small business.
May 18, 2017
This is a mixed review. I absolutely loved it but very reluctantly had to uninstall. During the trial period I could not relocate the popup from the bottom right corner and it was obscuring important aspects of the store. Something had to go. I was not prepared to pay for the privilege of changing the display location. Technically, it's a fantastic app and absolutely superb. I would have eventually upgraded, but not for a simple reason like this. So please consider making Display Location a free feature. I would love to reinstall it. Thank you!!