Smile: Loyalty Program Rewards
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I’ve had such a great experience with Smile. Honestly, it's one of the easiest apps I’ve set up on my store. Everything is super intuitive, from creating the rewards program to customising how it fits our brand. It didn’t feel overwhelming at all, which is rare for apps like this. What really stood out, though, was the customer support. Joanna and Lynn were both incredible. They are responsive, patient, and genuinely helpful. They took the time to answer all my questions and made sure everything was running smoothly. If you’re thinking about adding a loyalty program, I highly recommend Smile.
A review as sweet as... honey! Thank you for sharing your kind words with our team, this kind of thing means the world to us and we're so glad we get to play a small role in your e-commerce journey.
Lisa is super helpful! Quick and concise!
Thank you for the review - we're lucky to have Lisa on the team and are happy to help support your loyalty journey!
We've been using smile for a few years and it's been helpful in building out a loyalty program for our customers.
Thank you so much for your continued support! 💛 We're so glad to hear that Smile has been helpful in building your loyalty program over the years. We truly appreciate you taking the time to share your experience! 😊 - Smile.io Team ✨
Had a question and support team, Lynn was able to help, thank you.
Thank you so much for your kind words! 💛 We're glad to hear that Lynn was able to help with your question. We’ll be sure to share your feedback with her! 😊 - Smile.io Team ✨
Je suis ravi de l'application Smile réaction en cas de problème très rapide !!! Un grand MERCIII !!!!!
Merci beaucoup pour votre superbe retour ! 💛 Nous sommes ravis d’apprendre que vous êtes satisfait de l’application et de la rapidité de notre support en cas de besoin. Votre message nous fait très plaisir, un grand merci à vous aussi ! 😊 - Smile.io Team ✨
Smile offers a fairly comprehensive loyalty system that meets most of our requirements. However, some details still need improvement, such as setting the number of rewards that can be redeemed for points to prevent the number of rewards from exceeding the expected amount.
Thank you so much for your thoughtful feedback! 💛 We're glad to hear that Smile is meeting most of your loyalty program needs. We also really appreciate your suggestion around reward redemption limits, that’s valuable insight, and we’ll be sure to share it with our team. Thanks again for taking the time to share your experience! 😊 - Smile.io Team ✨
We had one of those tough to fix admin/billing issues that involved different web platforms, but once we explained the issue, Lynn looked into it and fixed a year's worth of problems! Great job and customer relations Lynn!
Thank you so much for sharing your experience! 💛 We’re so glad Lynn was able to step in and help resolve such a complex issue, especially one that had been ongoing for so long. We’ll be sure to pass along your kind words to her. 😊 - Smile.io Team ✨
Smile is a great tool, with very simple and quick setup. The free option provides very valuable capabilities to offer benefit to our customers with no tool cost to us. As we grow and realize the benefits, we will be able to justify upgrading to a paid version in the future. There was a glitch in a feature. Shelby facilitated a prompt resolution and kept us informed throughout the (very short) process. Thank you, Shelby!
Thank you so much for your thoughtful review! 💛 We're thrilled to hear that the setup was quick and that the free plan has been valuable for your business. It’s great to know you’re seeing the potential as you grow! We’re also glad Shelby was able to resolve the issue quickly and keep you informed along the way, we’ll be sure to share your kind words with Shelby 😊 - Smile.io Team ✨
Super happy with the tool thus far, and the team at Smile.io was SOOO helpful during the setup. Highly recommend.
Thank you so much for the amazing feedback! 💛 We're thrilled to hear that you're happy with the tool and that our team could support you during setup. Your recommendation truly means a lot to us! 😊 - Smile.io Team ✨
Thanks so much for the 5-star rating! 🌟 We’re grateful for your support and always here if you need anything 💛
Super solid to start - support has been responsive and active. Only reason for 4/5 as opposed to 5/5 is because of the "On-Site" section within the app has pieces that say "Set Up", and they don't disappear when I've already set them up. This was a bit confusing at first. Still getting used to it, but its pretty clean so far. Edit: 5/5 for sure. We're on the growth plan, and the responsiveness from the team has been awesome. They've been super attentive to our issues (most were user error tbh).
We really appreciate you taking the time to share your thoughts, our team is always focused on finding ways to better support our merchants. We’ve also sent you a direct message and would be glad to continue the conversation there. Hope to connect with you soon!
Our customers were having trouble logging into their accounts. Fortunately, we spoke with Erin from customer service, and she was amazing! She was quick to respond and found the problem immediately! She also walked me through the steps to fix the problem from my end. She was also able to answer all my questions!
Thank you so much for sharing your experience! 💛 We're so glad Erin was able to quickly identify the issue and guide you through the steps to resolve it. It’s great to hear she could answer all your questions along the way, we’ll be sure to share your kind words with her! 😊 - Smile.io Team ✨
Love getting to support a fellow Canadian company. Shelby from customer support was helpful in getting my (minor) issue resolved and followed up to ensure that everything was up and running.
Thank you so much for your kind words and support! 💛 We’re so glad Shelby was able to help resolve your issue and follow up to make sure everything was running smoothly. It truly means a lot to us, especially coming from a fellow Canadian business! 😊 - Smile.io Team ✨
Lisa was amazing and very knowledgeable and helpful. 10/10 would ask for Lisa again.
Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Thank you for the quick and straightforward support, Shelby! :) Smile.io support has been very helpful. Highly recommend this app!
Thank you so much for your kind words! 💛 We're glad to hear that Shelby was able to provide a quick and clear explanation, we’ll be sure to share your feedback with Shelby! 😊 - Smile.io Team ✨
An excellent, cost-effective, and easy to use loyalty solution that instantly improves CLV and ROI. Smile's customer support, especially Hannah, is one of my favorite features of this app. They are prompt in responding to any questions I may have and their instructions are clear, easy to understand, and thorough. A big shout out to Shelby for their support. You cannot go wrong with using this app in your Shopify store.
Thank you so much for this incredible review! 💛 We're thrilled to hear that you’re finding value in Smile as a cost-effective and easy-to-use solution. It means a lot to know our support team has made a positive impact, we’ll be sure to pass your shoutout along to Shelby! 😊 We truly appreciate your recommendation and support! - Smile.io Team ✨
Some of the help articles on help.smile are outdated, but I have had great success by chatting with the AI bot and the subsequent real people once I've stumped the AI bot. I have been able to get answers to my questions in a timely manner and create a really amazing loyalty program.
Thank you so much for your thoughtful feedback! 💛 We really appreciate you pointing out the help article experience, and we’re glad to hear that our team, both AI and human, was able to support you and get you the answers you needed. It’s wonderful to know you’ve been able to build an amazing loyalty program! 😊 - Smile.io Team ✨
Réponse rapide et efficace, mon problème a été résolu en quelques minutes. Encore un grand merci à Erin !
Merci beaucoup pour votre retour ! 💛 Nous sommes ravis d’apprendre que votre problème a été résolu rapidement et efficacement. Nous transmettrons votre message à Erin, cela lui fera très plaisir ! 😊 - Smile.io Team ✨
Smile.io has been terrific. Their support team, Lynn & Shelby have been so great and helped me clean out thousands of discount codes and identified a problematic email issue I would have never caught on my own. I'm really impressed with the level of hands-on help. I highly recommend them.
Thank you so much for this amazing review! 💛 We're thrilled to hear that Lynn and Shelby were able to support you so thoroughly, from cleaning up discount codes to identifying that tricky email issue. It means a lot to know our hands-on approach made a difference. We truly appreciate your recommendation! 😊 - Smile.io Team ✨
Thank you so much for the 5 stars! 💛 We truly appreciate your support, we’re here if you need anything 😊 - Smile.io Team ✨
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