Smile: Loyalty Program Rewards

So far, Smile's provided a lot of the functionality we need to support a fairly complex loyalty program and their customer service has been great! The only point of improvement I'd call out is that their APIs and dev-facing functionality could be expanded to better support the needs of a mature business.

I used this app to reward our brand community and keep a loyal customer base - our brand really does well for loyal customers so this app really helps to do that. Free plan is more than enough for a small company

The app was straight forward for the most part - however slightly confusing on the customer side of it between what members and guests had to do in order to get their sign up points. Once I spoke to smile customer service (Joshua) he was great! Loved his videos and he totally rocks a good radio voice. If it wasn't for the videos I would be lost as to how to help my customers, but this definitely helped. It would be good for this kind of information to be provided in a demo video upon downloading the app to assist admin. Thanks, Jodi

Using the app has been a good experience but especially with the support! Jade was very helpful and patient with me.

Good app, good response time to problems. Sometimes rewards are issued as a discount code, and sometimes as a gift card code. Haven't been able to figure out why yet.

Great customer service! My issues are resolved quickly any time I reach out for assistance. Much appreciated :)

Customer service was very helpful and responded super quick. My challenge is with the customer user interface. It's not intuitive that customers should click on the 'Get Perks' icon in order to access their loyalty account. If I already signed up, I wouldn't need to 'get' perks - I would already have them. Maybe this is something that is fixed in the upgrade plans but for the basic plan, I found it to be counter-intuitive.

I vetted a few different rewards programs and landed on Smile. It has all the features I need and customer service is always helpful.

After lots of emails back and forth to find out when the full integration with Recharge would be coming into play (Smile don't have a mailing list to update clients, I just had to keep checking back), I finally spoke to Joshua who was really helpful and went through all the things I can do with Smile, and how to get set up. He was really helpful so I was really impressed and look forward to getting it all set up!

The free version covers all the basics and works seamlessly with our store, and the support team is very responsive. The only thing I would change is the pricing - I would have loved the ability to connect it to an app to reward customers for reviews, but 49 USD/month is a bit outside our budget right now. I'd have preferred a lower fee for the first tier even if it meant not having the free version. But can highly recommend it and it works as expected.

First time downloading the application and staff was prompt with responding to and answering all my questions.

Good, we have been using smile.io for a while now and we would recommended for other small online business .

App works great and value for money is really good. you have the most important options for rewards given. Only 1 integration for the medium price is a little downsized in my opinion. at least two would make the app much more workable. Customization options are great. The only thing Im really missing is the integration of a widget of smile in the page building process. So you could create a landing page where the customer has all access to all information for registration, see the balance, basically everything you can do in the launcher as of now. Shopfiy 2.0 now layed the path! Would be amazing to see! Shoutout to the support really quick and clever responses. Shoutout to Jake, what a legend!

Great app, fast and helpful support staff, especially Petrit. The Rewards program helped us connect better and have a beneficial relationship with our customers. Thank you all very much!

We've just started using Smile and all of our customers like it so far! It is easy to start up and everyone is so helpful when you message (and quick to reply). So far so good!

Good app and good/fast support. It´s expansive in Gold, but for 49€ it´s good what you get. Try it out

The customer service was prompt and service staff was very helpful in my enquiries. Easy to use app.

We've been using Smile now for a couple of years and have been very pleased with our choice. We are on the basic plan and it has everything we need. They've also just added some new functionality for redeeming through POS which is fantastic since we just opened a retail location. Anytime we've had any issues or questions, they've been very quick to respond and helpful. Lisa was great and gave me exactly what I needed to know to fix my issue. Only reason they aren't getting 5 stars is that the POS redemption option could be a bit more seamless but I'm sure in time that will come.

A great app in most ways, but with one big flaw. If you're using Recharge for subscriptions, there is no way to make it so that coupons created by Smile work for both one-off and subscription orders. They can only work for one-off orders (unless you're using an older version of ReCharge installed prior to Nov. 1st, 2020). Unfortunately Smile tells me they have no immediate plans to fix this flaw.

I am still just getting to know the App but so far it is very intuitive and easy to use with plenty of integrations, which I really like! The people are also very helpful when I had questions and they gave very detailed responses! :)