Smile: Loyalty & Rewards

Jan. 25, 2021

I think offering a $50 then jumping into a $200 (which honestly is the plan you need to really get a benefit from using this app) is a huge jump in price. I wish it was around the $120 range. I also would recommend they offer more social media platforms to share and have customer referrals on. It is a bit outdated when it comes to that. They need to add tiktok, snapchat, etc to their platform. overall the app performs well!

Jan. 21, 2021

Great little app to start a rewards program. Using the free version, and the reason I deducted one star - you really should be able to set an expiry on points/rewards at any level, not just a paid level. That was disappointing, but otherwise I'm happy with it and the seamless way it works with Shopify.

Jan. 20, 2021

This is a great app and I cant wait to see how these programs translate into more sales!!! I think the variety of different programs is quite good too.

Jan. 12, 2021

tl;dr: one star less because a lot of the wording cannot be changed; other than that it's the best app for points and referrals that I know of. We tried out a whole bunch of points and referral apps and Smile is definitively the one we liked best: it has a clean design that blends well with our shop, it's really easy to use, and customer service is quick and helpful. The processes are also much easier to comprehend for customers than with a lot of other apps. One star less because of the many sentences and CTAs in the panel you cannot change. I asked beforehand if I could adapt all parts of the panel; this was confirmed, but it turned out that it excluded the customization of a lot of the wording :( Since we use the German version that is particularly unfortunate because some of the more prominent translations are a bit awkward. (Customer service accepted suggestions for modifications and told me they would look into it.) But also if you use the app in English, and take wording seriously as a part of your branding, that's not optimal. I can still recommend it, it's a good app that does well what it's supposed to do.

Jan. 5, 2021

Really like this app! Only thing for me: I'm from Europe, so sadly my language isn't available. I installed the English version and I think my customers will understand.

Jan. 4, 2023

Too expensive for small businesses. If the price could be lowered. I am willing to pay for more features.

Dec. 21, 2020

GREAT APP, LOVED IT . HOW CAN I CONNECT 1 APP IN INTEGRATIONS WITH FREE PLAN. WILL GIVE 5 STARS IF I AM ABLE TO ACHIEVE THIS

Dec. 14, 2020

I think this is a great app and I am so thankful that it is free, thank you guys for making a free app which is super easy to set up and could really help a lot of people with their little shops. I have dropped a star because I actually installed this ONLY because i wanted to offer products that customers could redeem their points on - and from what i had read before I installed the app it seemed like this was available on the free plan. After going to the effort of installing it and setting it up I discovered that actually it isn't available on the free plan. I wish I would have known beforehand because i probably wouldn't have installed it. I am going to give it a go anyway, but now to get the functionality that I actually wanted I would have to uninstall this app and find a different one (because I will never ever ever ever be able to afford $200 a month for an app, which is what i would need to pay with this app to get the functionality I had wanted...)

Jan. 26, 2021

UPDATED Review: Customer support reached out after my first review and were very helpful. More customers can find the app now and we are gaining some traction. I do hope that the pricing is reduced in future or more features are added to be more competitive with other review apps. Thus, justifying the price on the low range. But it is a really nice app with an excellent interface. It would be great to get weekly emails regarding signups etc as a feature.

Dec. 4, 2020

Easy setup and straight forward app. I have high hopes for this add-on. I'll leave an update at some point. I wish the expiration tool was part of the entry paid. Micro businesses probably need functionality the most.

Dec. 2, 2020

I wish the app would have an easier way for customers to redeem with the POS system. Rather than customers having to bring up their phone with a code, the POS should have a button to push to redeem rewards. It would be good to know let customers know how many reward points they have via POS.

Nov. 30, 2020

We've been using this app for several months, and generally, it's a good way to manage your loyalty program. It's easy to set-up and the interface is nicely designed. The biggest issue we have is the pricing tiers. There's a big jump from the first paid tier to the second, and our only reason for needing it is that they limit integrations to only 1 for the first tier. They should really rethink this limit, put an additional tier, or create a nominal upcharge if you need more. As it is, the first tier makes it hard to really get everything out of the app, and the second tier is just too expensive of a jump to make it worth it. Also, the advanced analytics is only available on the second paid tier. They should really rethink this as I may be willing to move up in price if I could fully see how the program is performing.

Nov. 25, 2020

its a cool app. i installed and use for a lil while, tried another app that does similar things, however

Nov. 20, 2020

The app has worked fairly well so far (4 weeks in) but I will say the support has been 5 star. Things that weren't so smooth they worked through with us and just right. Just waiting for a few more features to become avail for this to be made perfect. Christian is a super star.

Nov. 19, 2020

We have just signed up for the Growth plan and have used the Smile Live Chat feature a few times with help when onboarding and asking questions. Brady has been extremely helpful in answering our queries. The main reason this wasn't a 5* is because the app is missing out on some simple features that would benefit us such as a fraud analysis on whether customers are liking and unliking/following and unfollowing to gain additional points. Besides that, it's been very straightforward and we're excited to see what Smile brings us as a business!

Nov. 12, 2020

I haven't used the app as yet but looking forward to see what it can offer. I'm sure this will help my business in so many ways. Can wait to see it in actioned. Thanks to the developer of this app. Cheers

Nov. 11, 2020

I use this app to reward my repeat customers. Face to face interactions being restricted at this time. It was a way to reach out and say thanks.

Oct. 19, 2020

Love it! Easy templates, easy to access and very user friendly. I have found this app very helpful for my online store and I am excited to use it within my comapny.

Oct. 12, 2020

Set up was easy. The app is very user friendly. Now, all we need is to get some customers to join our loyalty program. Fingers crossed.

Oct. 1, 2020

Seems to be a decent loyalty app. But it doesn't work with multiple subdomains. Uninstalling the app, unfortunately.