Smile: Loyalty Program Rewards
Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
feedback
4,157
chart
#57
All reviews
Review RSS Feed
Feb. 15, 2024
Good program, altough a little bit expensive. Let's see if it's wort it. Lisa from the Customer Servic was of great help.
Thank you for your review! 🙏 We have reached out via email to see if there is anything we can improve on.
Feb. 15, 2024
very nice service !
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Feb. 15, 2024
Amazing service and such a short turnaround time when responding to an online chat. Well done!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
July 30, 2024
We have been using Smile for a couple of years now and it has been working well for us. Support has always been responsive and helpful when we have had questions or issues. I would like to see the option for retailers to be able to create their own ways to earn. Such as giving double points on certain products not all. Or giving extra points for selecting Click + Collect on their order for example. We have tiers for our customers and would love to see this push across to shopify so we don't have to manually tag our customers which can be time consuming. Would also love to see the option for better bespoke design with the templates so it is more on brand/inline with our own look. Overall, it does work very well.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 We'll be sure to send this over as feedback to our product team for you! We'll let you know if this becomes available :) Smile Team ✨
Feb. 14, 2024
It’s been a great help to my customers and sales. The customer service is fantastic. She answered all my questions and went well and above to help me.
Thanks so much for taking the time to write this review 🤩 We appreciate it so, so much 💖 We're so glad to hear you're loving Smile & look forward to seeing your business grow 🚀🌈 Let us know if there is ever anything else we can help you with 😊 Smile Team✨
Jan. 11, 2025
I got the best service I could have asked for. Joana walked me through the exact steps I needed to follow and was really patient with me (I admittedly had some brain fog). Would definitely recommend to anyone.
We are so glad Lynn was really helpful! We think so too ;) We look forward to supporting your business! -The Smile Team
Feb. 22, 2024
I might have to uninstall this app. It's difficult to integrate, and customer support have refused to offer the support I need (even on the $199 per month plan) to get up and running. If they can manage to help me get set up, I'll be happy to change my review and rating. Update: They did a great job getting me up and running after I left this review and after customer service told me I couldn't get support via screen share. The person who did meet me on screen share was very kind and helpful. She said that the person who chatted with me was misinformed.
Thanks for taking the time to leave a review and I'm sorry you're having a bad experience. I've reached out directly to help you get set up and answer any questions. - Angie & the Smile Team
Feb. 13, 2024
Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Feb. 12, 2024
Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
Feb. 8, 2024
Fantastic program and fantastic service from Lynn especially!!
Thank you so much for your review. We agree that Lynn is awesome! 🤩 Please reach out if we can help with anything else 🙏 Cheers The Smile team 🤗
Feb. 8, 2024
Thank you Lynn for your great service! You were really helpful and efficient!
Thank you so much for taking the time to leave this review 💛 We are happy Lynn was able to help :) -The Smile Team✨
Nov. 22, 2024
Excellent and quick customer service
Thanks so much for taking the time to leave us a review! We really do appreciate your taking the time to leave feedback and would love to hear if there's anything else we can do better to earn that extra star in the future 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨
Feb. 8, 2024
Thank you so much for taking the time to leave this review 💛
Feb. 8, 2024
Our loyalty program is still fairly new. The implementation was simple and the customer respone has been positive. Customer service has always been helpful and responsilve. The only thing that I would like to see added is a full page for the customer to login to, instead of the landing page just pushing them to the popup.
Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
March 28, 2024
Update: Smile.io contacted me with great customer service and has made some suggestions that are helpful! I am adding a star. -->Loyalty Landing Page -->Points on Product Page -->Points on Account Page I am hopeful that the first and third ones will make the program more clear for customers to use so we have to send instructions less! And I am hopeful that the second will increase interest in the program. Previous review: 1) We need to set a maximum points accrual for a single order. This seems really basic and is very important for our business. We offer volume discounts on very large dollar value orders and cant always exclude them prior to ordering, so we have customers with 30,000 points in their accounts which leads to a lot of customer service issues and confusion. We would also like to create a maximum number of redemptions a customer can use in a given week to prevent these customers with 30,000 points from placing an order for a free candle over and over 125 times. 2) The customer emails need to be much more customizable, include more instructions on redemption, and we need to be able to add a terms and conditions section to the pop-up. The fonts in the emails are not customizable, so they don't fit in with our brand. 3) When a customer is referred, they see a very cheesy emoji pop-up that is not customizable. This is not a good first impression. 4) There is no way to see which customers are being emailed by Smile and what emails they have received. Theoretically, we might know based upon the criteria we have set up, but it is not 100 percent clear and there is no record of this anywhere. Each customer page in Smile should show the email name and the date received. 5) It just isn't generating nearly enough sales to be worth the customer service hassle and high app cost.
Hi there, Thank you for taking the time to share with us your concerns. I have sent you a follow up email directly to understand exactly what you want to do and explore other possible solutions. - Karen and the Smile team
Feb. 8, 2024
Lynn was so patient and persistent with getting us the help we needed!
WE are delighted Brandon was able to resolve your issue. Please reach out if there is anything else we can help with. Cheers The Smile team 🤩
Aug. 13, 2025
Excellent customer service
Thanks for the kind words! We really appreciate it 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨
Feb. 8, 2024
Great service
Thanks so much for taking the time to leave a review! We really appreciate it 🙏 If you need anything else, please do reach out. We're happy to help :) Yours in Loyalty, ✨ The Smile Support Team ✨
Feb. 7, 2024
Thanks for leaving us a review! We really appreciate you taking the time to do so 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨