All reviews

Rating Breakdown

  • 5
    91% (3,780 ratings)
  • 4
    6% (237 ratings)
  • 3
    1% (52 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (66 ratings)

Reviews with Text

  • 91% (3,800)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 22, 2024

best loyalty program!

Using app

Almost 3 years

Total reviews

8

Average rating

4.3

Developer Reply

Thanks so much for taking the time to leave a review! <3 We are happy to hear that our support could help! Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

Feb. 22, 2024

Using app

About 2 years

Total reviews

4

Average rating

4.8

Developer Reply

Thanks so much for taking the time to leave a review! - Angie and the Smile Team

5 / 5 Share

Feb. 22, 2024

Great app and even better customer service! Jade was incredible in assisting with our questions and going the extra mile to ensure our satisfaction!

Using app

Over 2 years

Total reviews

9

Average rating

5.0

Developer Reply

Thanks for leaving us a 5 star review! 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Jade & Smile Team ✨

5 / 5 Share

Feb. 27, 2024

INSTANT ROI. This app is a MUST have and since we've implemented it, nearly everyone in our country has followed suit. Great service - fast response, NOT ai bots, REAL PEOPLE! In doubt? Many users WILL use the referral/cashback. For reference, about 10% of our users use referral, and 30-40% use the cashback. An easy implementation with a clear benefit for biz owners.

Using app

About 1 year

Total reviews

7

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave us such a lovely review! <3 We are happy that Smile has been able to make an impact on your store and that our support has been able to assist :) Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

Feb. 21, 2024

good support

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

Feb. 21, 2024

i love the app so much , it increase my sales . I highly recommended 1000% good customer service

Store

LECCE

Using app

Over 2 years

Total reviews

9

Average rating

4.6

Developer Reply

Thanks so much for taking the time to leave a review! We are happy to hear that Smile is making an impact with your customers :) Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

Feb. 21, 2024

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave us a 5-star review! We really appreciate the kind words 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

Feb. 21, 2024

Lynn was great with her assistance. Thank you for such a great customer service!

Using app

About 5 years

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! We are happy Lynn could assist! Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

Feb. 21, 2024

Excellent company to work with.

Using app

About 1 year

Total reviews

7

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏 ✨ The Smile Support Team ✨

5 / 5 Share

Feb. 21, 2024

Great App and Support!!

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

Feb. 21, 2024

Great customer service, alway go above and beyond! If there is ever anything that I'm struggling with they are there to help. Great app!

Using app

About 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! <3 We are happy to hear that our support could help! Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

Feb. 21, 2024

The support team is really working hard and solving problems. 5 stars

Store

DLUXCA

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your review! So glad we were able to solve all your problems :) -Hannah

5 / 5 Share

Feb. 20, 2024

Simple et facile d'utilisation, et le service à la clientèle est très réactif.

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Merci beaucoup d'avoir pris le temps de laisser un avis ! Nous apprécions vraiment vos gentils mots 🙏 Votre fidélité, ✨L'équipe d'assistance Smile ✨

5 / 5 Share

Nov. 25, 2024

Very great app for points and VIP system. Easy to use. Great customer service.

Using app

Over 1 year

Total reviews

7

Average rating

5.0

Developer Reply

Thanks for leaving us a review! We are so glad to see you are enjoying using Smile 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

Feb. 20, 2024

The customer support is efficient.

Using app

28 days

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! We really appreciate the kind words 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨

5 / 5 Share

Feb. 19, 2024

great customer service. solved my issue immediately and followed up by email to make sure I don't have any other issues.

Using app

About 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your review! We are glad you found our customer service great and that your issues were resolved quickly. Hannah & The Smile Team

5 / 5 Share

Feb. 19, 2024

Best rewards app ever and the support team is quick and super helpful ! Thank you Lynn for helping me out so quickly and got my problem solved.

Using app

Almost 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review - we are happy to hear Lynn was super helpful to you! Enjoy the app :) - The Smile Team

5 / 5 Share

Feb. 16, 2024

Lisa was beyond quick with her response and solutions offered. I was able to get the rewards program running, and have a link for social. Thank you again!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

5 / 5 Share

Feb. 16, 2024

The Smile customer service is so helpful to get our programs up and running. Really appreciate the quick turnaround on responses and level of detail provided in the instructions.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

5 / 5 Share

Feb. 15, 2024

Great platform that combines everything you need to build brand loyalty (rewards/referrals). It's what we recommend to all our clients. And the customer support is even better. In particular, Jade on their support team accommodated a customized request we had and her response time was blazing fast. It's hard to find product support like that these days...so it's greatly appreciated and a big reason why we love Smile.io

Using app

16 days

Total reviews

2

Average rating

3.0

Developer Reply

Thanks for leaving a review! We agree that Jade is indeed excellent 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨