Yotpo Email Marketing & SMS

May 18, 2023

It was very helpful. Marnie was very helpful and quick in response to helping me with my issue. She helped me solve my problems and walked me through step by step which helped me a whole lot.

May 18, 2023

Mylene was a great help in setting up my account! The app has great tools to make running ads easier.

May 27, 2023

Buenisima atención, me ha resolvido el problema en cuestion de segundos. a sido muy amable. Aplicación muy recomendable

May 18, 2023

Very easy to setup and start using, Mylene was a great help throughout this process. Outstanding support!

May 18, 2023

Genebie deserves a perfect 10/10 rating for the incredible assistance provided. Their support was simply outstanding! In just a few interactions, Genebie went above and beyond to address my needs with precision and expertise. Their vast knowledge and ability to articulate solutions impressed me. Whether it was a complex query or a simple inquiry, Genebie consistently delivered exceptional service. Their dedication and commitment to resolving my concerns were truly commendable. I am immensely grateful for Genebie's remarkable assistance, and I wholeheartedly recommend them for anyone seeking top-notch support.

May 17, 2023

My first experience with this App was a great one. Joann was very helpful and patient with me while I go through the process of validating my number. It took a while because I am not the most tech savy LOl.I was not made to feel rushed. Thank you Joann!

May 17, 2023

I've had this app for a year and while it has been okay, two of my campaigns failed to send. When I spoke with them about it, they said that the campaign was sent... End of story. I know the campaign failed and I wasn't about to argue about it.

May 17, 2023

we recently had the unfortunate experience of using the SMSBump app, and we must say that it was an absolute nightmare. What started as a promising tool turned into a frustrating and costly ordeal. we had heard positive reviews from some colleagues who had used the app in the past, but after an update, everything fell apart. The first red flag was when the update completely removed the automation feature that had initially attracted us to SMSBump. Instead, they introduced something called "flow," which turned out to be a complete disaster. No matter how meticulously we set up the flows, not a single SMS was sent to our customers, even though they were subscribed via email. It was a colossal waste of time and effort. Naturally, we turned to the support team for help, hoping they would resolve the issues. Unfortunately, our interactions with them only added to the frustration. Every time we reached out for assistance, they would assure me that the technical team was working on it. However, their promises proved to be empty as we never saw any tangible results. It seemed like they were just passing the buck and avoiding taking responsibility. To make matters worse, we had already added an amount of money into SMSBump, hoping to boost our marketing efforts. However, the lack of functionality and non-existent customer support had detrimental effects on our business. we lost a substantial amount of sells due to their app's failures. In an attempt to salvage the situation, we requested a refund of the balance on our account. However, the billing team was just as unresponsive as the technical team. They kept stalling, claiming that the refund request had been forwarded, but no action was taken. It felt like they were intentionally dragging out the process, hoping we would give up and move on. Overall, my experience with SMSBump was beyond disappointing. It not only failed to deliver on its promises but also caused significant financial losses. The lack of functionality, poor customer support, and ongoing refund delays make it clear that this app is not worth anyone's time or money. I strongly advise against using SMSBump unless you want to go through the same ordeal I had to endure.

May 17, 2023

jeff is amazing man he will help you very much thanks friend <3 very good app if you will need anything just open a chat with their support team and ask for Jeff he will help you very easy

May 17, 2023

Djan is the best he should get a raise; he helped me a lot. he is very much appreciated cannot even lie. Thank you so much.

May 17, 2023

I met the agent Djan who explained everything to me, how to proceed in order to put everything in place! I recommend him!

May 17, 2023

Dijan was really helpful with my needs. I recommend using the chat if you have any questions or concerns.

May 17, 2023

Assistenza rapidissima a rispondere alle mie domande e risolvere il mio problema. Assistente Jeff molto gentile, preparato e disponibile mi ha aiutato a sistemare tutto in 5 minuti

May 17, 2023

The app works much better and suits our operations as a tech ecommerce shop better than what we have already tried out before on the market. Jeff T and PL were extremely helpful in answering our technical questions.

May 17, 2023

Djan was very helpful with my inquiry today. I needed a few things checked before i launch my website.

May 17, 2023

Great app to increase conversion rate and aov i use it on all my stores and the customer service is awesome specially Djan.

May 17, 2023

PL was very helpful and got the job done really quickly. should be given a pay rise immediately haha

May 16, 2023

Joann was extremely helpful. Walk me step by step to resolve my matter quick and efficiently. Highly recommed!

May 16, 2023

Joann C is an absolute legend, have spoken to him on multiple occasions and he is always very helpful and speedy!

May 19, 2023

I appreciate how patient and willing Marnie was when helping me figure out my issue. It took longer than expected but she gave good points.