Yotpo Email Marketing & SMS
Email & SMS Campaigns for Shopify | Yotpo Email &...
Rating
4.9
feedback
6,841
chart
#7,481
All reviews
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May 2, 2023
I had a disgraceful customer service experience. I opened a request for sms sending. There is no solution for 24 hours. Every second is important to us. I asked the request I opened yesterday, they can't give an approximate solution time. I said that I would write a bad comment for this and they said that threat would not create a solution. will I not mention my experience as a customer? then he hung up the speech bubble as if he was slamming the phone in my face. Also, I opened a case about a topic yesterday. Tell them that the speech bubble is not active and they will return by mail. I did not receive any mail until noon. I wrote to the speech bubble again, but that's how the answer came. If you can reply from the speech bubble, why don't you send an email. I use 8-9 shopify tools. I have never seen such bad customer service. I still haven't deleted the tool. I hope they see this and fix it.
May 2, 2023
Had a great and very helpfull experince with Aleksandar V to finalize my insription and the privacy issues. I heavly recomment this App SMSBump ....
May 2, 2023
Had a excellent experience with Keano. Keano was very professional and helped me set up and validate my account.
May 1, 2023
Had a Great Experience with Keano, was very professional and polite was able to answer my question with ease. Amazing app and customer service would highly recommend.
May 1, 2023
Many thanks for your efforts and in particular Quin really nice and very attentive a real professional bravo
May 1, 2023
a very useful application I recommend to everyone.a very useful application I recommend to everyone.
May 1, 2023
Very good app for SMS purposes. Customer service is good. Quin helped me set up and validate my account, as well as guide me through the other processes!
May 1, 2023
Very good experience with Quin Shiena G from customer service and I really love this app to boost my sales
May 1, 2023
Djan m'a aidé à activé mon compte. Il a répondu rapidement et les instructions étaient claires et précises. Merci pour votre aide Djan
May 1, 2023
customer support during setup was very friendly and helpful. Only after setup i found out that i was paying 0.32usd per sms instead of 0.16usd. (country outside of US. ) Turns out a text message is just 160 Characters and this includes links and unsubscribe info. So basically you always pay for more then 1 text message. All in all its been a waste of time to set this up, with these costs we would pay thousands of dollars every month to use this service. For US companies the costs will be much much lower, but keep in mind that the costs will not be the same as advertised on their pricing page, quite dishonnest marketing.
Thank you for your feedback — we're sorry to learn that you're experiencing issues with Yotpo SMS. Our team has tried contacting you, but we have not heard back. We encourage you to reach out to our team as soon as possible so that we can help.
April 30, 2023
Great service! Fast and friendly. Helped me right through my issues and put me right on track. Thanks Keano!
April 30, 2023
so far great support. Keano was very helpful when I reached out and was speedy when resolving my issue.
April 30, 2023
great service support, quick and easy....very happy as a first time user. I had my account validated
April 30, 2023
App is very useful. Thank you for helping us out and the customer service is awesome especially Jeffrey.
April 30, 2023
GREAT APP EXCELLENT SUPPORT SYSTEM, GENEBIE M. WAS AWESOME SHE SOLVED MY ISSUES AND WAS REALLY CARING. SHE SHOULD BE A MODEL EXAMPLE OF ALL OTHER REPS, THANK U SO MUCH GEN
April 30, 2023
Customer Service is 10/10. I was helped by an agent named "Gen", and they went through blood sweat and tears for me. Gen did have a lot of patience for me and my store, and really came through. I was able to get my problem fixed and everything else went well. Would 100% recommend.
April 29, 2023
Customer Service is 10/10. I was helped by an agent named "Gen", and they went through blood sweat and tears for me. Gen did have a lot of patience for me and my store, and really came through. I was able to get my problem fixed and everything else went well. Would 100% recommend.
April 29, 2023
I needed help and the chat option was fast and easy to use, I received very detailed help and recommend this app to use with your Shopify store! thank you Keano!
Jan. 2, 2024
I cannot logon and password recovery system doesn't work either!
Thank you for sharing your feedback with us. We're sorry to learn that you're experiencing difficulties with our SMS product. We took a look at your account from the backend and we've refunded you for the issues pertaining to this campaign. Our team has tried contacting you, but we have not heard back. If you're still experiencing issues, please let us know.