All reviews

Rating Breakdown

  • 5
    93% (6,359 ratings)
  • 4
    4% (306 ratings)
  • 3
    1% (44 ratings)
  • 2
    0% (17 ratings)
  • 1
    2% (117 ratings)
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5 / 5 Share

April 28, 2023

PL was very fast and helped a lot. She helped me with exactly what I needed and what I asked from her.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 28, 2023

Chat Support is very responsive. They assist me every now and then for my inquiry and app functions. Great Job!!!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

April 28, 2023

Quick and helpful agents. We had an issue verifying our domain and Keano helped us fix the issue right away. 10/10 recommend!

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

April 28, 2023

agent was perfect i appreciate their work. the name of agent was Quin im recommending it , its very good.

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 28, 2023

the agents are very fast and thanks to Mylene for her kindness and its reactivity. I recommend, it's very good

Store

Kavanza

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 28, 2023

Fantastic customer support, and high ROI. We use this in our flows and campaigns, and it's been working really well for us. Highly recommend!

Store

Rawnice

Using app

Over 3 years

Total reviews

8

Average rating

5.0

5 / 5 Share

April 28, 2023

it is very nice......................................................................................

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

April 27, 2023

I was a little frustrated at first by this platform being so new to me but I must say, the CHAT support is like no other!!!! Hands down - Best chat support EVER. I use a lot of platforms and there is no other support like this one. Quick to answer you but they also provide a guidance video for visual learners like myself to further help you. They'll send you a step by step message but if that is still too overwhelming, they'll go ahead and send a video guiding you step by step. Special thanks to Gen!!! Thank you for staying on until I completed the work.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 27, 2023

Marnie is the best support employee I've ever met. Very friendly and fast in communication. Thank you

Using app

27 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

April 27, 2023

Marnie was very helpful and quick with her response. The app is also great for collecting lists and marketing to them via text and email

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 27, 2023

Djan was very knowledgeable and helpful. It took no time to get this set up for my store. I will definitely recommend this to others.

Using app

4 months

Total reviews

3

Average rating

5.0

4 / 5 Share

April 27, 2023

Great App & support costumiers. a must have for sms & email retargetting ! don't look further. ENJOY!

Using app

3 days

Total reviews

5

Average rating

4.8

5 / 5 Share

April 27, 2023

Mylene was very helpful and the service was fast. Definitely Recommend! everything happened quickly and I'm ready to get going.

Using app

34 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

April 27, 2023

excellent a l'écoute l'agent a su cerner le problème et la résous personnel très pro. Merci encore a l'agent qui a été très réactive et surtout a l'écoute pour résoudre mon problème

Store

oncxy

Using app

6 months

Total reviews

1

Average rating

5.0

4 / 5 Share

April 26, 2023

We just installed this app and the onboarding was great. However, once the onboarding was done, the interface is a bit overwhelming at first. After a few minutes of frustration, I jumped on the chat and was almost instantly helped by Josephine S who then connected me with Joann C who was an SMS support specialist. Within less than 5 minutes my queries were resolved. This is truly a promising app. I docked a star just because of the interface lol (yes, I used the search box before I jumped on chat).

Using app

About 6 hours

Total reviews

4

Average rating

4.8

5 / 5 Share

April 26, 2023

Professional service, I highly recommend dealing with them. My order was fulfilled from the first time. I am really happy with that

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 26, 2023

excellente communication avec JOANNE C repondre tres vite a mes besoins. je suis tres satisfaite ..

Using app

About 1 month

Total reviews

2

Average rating

5.0

1 / 5 Share

April 26, 2023

I had SMSBump for a while, then when it started sending bogus coupon links to my customers they could not fix the issue. It was jaw dropping. I stopped using them after that.

Using app

Almost 2 years

Total reviews

9

Average rating

2.6

Developer Reply

Thank you for taking the time to leave a review — we apologize for the inconvenience. Our team has tried contacting you, but we have not heard back. Please reach out to us at your earliest convenience so that we can rectify this issue.

5 / 5 Share

April 26, 2023

I was very impressed with the quick support provided by this app. I am really grateful to Djan for helping me with my email and SMS marketing. Overall, the app is very easy to use, the interface being very user-friendly and plenty of tools available to facilitate our marketing campaigns.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 26, 2023

Djan was a great help getting my account setup! Loving the tool so far! Can't wait to use it to grow my business!

Using app

9 days

Total reviews

1

Average rating

5.0