All reviews

Rating Breakdown

  • 5
    93% (6,359 ratings)
  • 4
    4% (306 ratings)
  • 3
    1% (44 ratings)
  • 2
    0% (17 ratings)
  • 1
    2% (117 ratings)
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5 / 5 Share

March 16, 2023

Mylene est super elle a repondu a mes demande super rapidement je recommande l'appli et le service au top

Store

Glimee

Using app

2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

March 16, 2023

pour son rapport qualité/prix ! Il propose un forfait gratuit qui fait amplement l'affaire pour débuter

Using app

About 22 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

March 16, 2023

Mylene was a great help on the live chat. She was polite, responded quickly and gave me all the info I needed in a clear, understandable way.

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 16, 2023

Quando dici che l'assistenza fa la differenza. Veloci, precisi e pazienti Per quanto riguarda l'app fa quello che deve fare

Using app

3 months

Total reviews

8

Average rating

5.0

5 / 5 Share

March 16, 2023

Amazing customer service experience. Lord immediately helped me solve my problems with a pop-up issue I had. Thank you very much.

Using app

About 2 hours

Total reviews

3

Average rating

4.7

5 / 5 Share

March 16, 2023

Awesome costumer support and awesome app! I highly reccomend smsbump app for your store, it help me a lot!

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 16, 2023

Lord. was very helpful and efficient while I setting up SMSBump. Great service! My problem was handled promptly. Tks very much! Anytime!!!

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 16, 2023

Rosen is so kind to help me solve my problem. nice service! hope this app can help to improve the overall performance

Store

PAWAii

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

March 16, 2023

OMG let me tell yall Marnie....Marnie her customer service is amazing fr its something serious she helped me with all 99 problems give em a raise im dead serious more money in there pockets now

Store

Steez

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 16, 2023

Marnie was the best she was very helpful and situated the problem immediately looking foward to more great service

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2023

Marnie B. was very helpful and informative while setting up SMSBump. Great service! SMSBump has so many features that help with SMS marketing that I use for my business. Great app

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2023

Live chat is very quick and the people are very co cooperative solving your problems within minutes. Joann C deserves a shout-out! thanks

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2023

When I had a question about how to use SMS popups, Keano was very helpful and showed me how to do it right away! Gen was also very kind and helped me to understand how to use discounts. SMS Bump includes great features, including popups, abandoned cart protectors, post checkout upsells and much more! I recommend it!

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 15, 2023

thank you very much for all your help and time ,with respect for your dedication and professionalism in solving the problem :) thank you very much

Using app

About 22 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2023

PL is always an amazing help! It is greatly appreciated. As we transition from Mailchimp to YotPo there have been many adjustments which lead to various questions. PL is always there to help walk me through exactly what I need. Thank you!

Using app

6 months

Total reviews

2

Average rating

3.0

5 / 5 Share

March 15, 2023

Joann C. was extremely helpful while walking us through the process of getting our account verified.

Using app

10 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 15, 2023

Joann C was awesome! Very helpful helping me set up separate text list and on how to connect my mailchimp account with SMS Bump.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

1 / 5 Share

March 15, 2023

My campaign wouldn't send. This was after I had to deposit money to send them. My account balance showed I was charged, couldn't find analytics or metrics on the campaign anywhere. Finally reached out to support and was told it didn't send. Now I have to wait and hope my deposit is refunded.

Using app

2 months

Total reviews

1

Average rating

1.0

Developer Reply

We're so sorry to learn that you're experiencing difficulties with your SMSBump campaigns. After reviewing your account, we've issued a refund to your account balance. We've also tried contacting you, but we have not heard back. If you're still experiencing issues, or if you have any questions, please reach out to our team.

5 / 5 Share

March 15, 2023

Mylene, thank you very much for all your help and time ,with respect for your dedication and professionalism in solving the problem :) thank you very much

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2023

Awesome app. And the Customer Support is great too. This guy Aleksandar helped me to set up everything.

Using app

7 months

Total reviews

8

Average rating

5.0