Yotpo Email Marketing & SMS
Email & SMS Campaigns for Shopify | Yotpo Email &...
Rating
4.9
feedback
6,841
chart
#7,823
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Feb. 23, 2022
The support team has finally solved our account login issues. Thank you and a a special shoutout to Bratan Dyakov for helping us!
Oct. 29, 2021
so far great customer service. but a little too expensive for what is offered. and if you want to be do more its overpriced.
Sept. 22, 2021
I dont like how i spent a lot of time trying to set my onboarding txt messages just right only for it to be welcome! But i do like how i can give permission to a staff member to do the coding integration for me.
Nov. 28, 2022
It's not working! It's way too complicated. Support staff gets back to me when they can. The YouTube video instructions did not match the homepage set up for me so I had questions just trying to navigate. Plus, I realized that some of the things I was trying to do were only available if I up-graded. I am on the Free Plan so this is probably not going to work for me.
Using app
Over 1 year
Total reviews
40
Average rating
4.7
Aug. 27, 2021
I sent two support tickets in the last 2 weeks, no one responded yet. I got info that after Oct 10, the carriers will block unregistered long numbers. I just wanted to know what is SMSBump's solution to this. That's why the 3 stars. The app itself is not perfect, there is much room to grow, but at this time, it's the best in the Shopify Appstore (4 stars).
Aug. 6, 2020
good app, but very slow customer service imo. it took over 40 minutes to validate my account but i guess i was a little slow too.
Hello there! Stoyan here from the SMSBump team! Usually, the validation should take less than 40 minutes. I am truly sorry that you had to wait this long. Nevertheless, I am sure that it was worth it as you can do great things with our app. If you do need any help or guidance do not hesitate to contact our support team 🤗
July 29, 2020
Their support team are extremely unprofessional and unknowledgeable of any other marketing platforms when attempting a migrate over. Update: After a few more conversations with the reps I was able to get my lists approved and imported from my previous SMS Marketing platforms. I was previously using Omnisend and Manychat; however I needed to find a program that could do everything that those two dashboards do into a single platform. So far I really enjoy the app. However, there should be a way to bulk edit campaigns/duplicate campaigns so I do not have to continually remove their SMS image. Sorting Campaigns by send date would be beneficial when managing multiple campaigns. I do not understand why the application gives the option to select "import list" but nothing happens, then you have to reach out to their support team to proceed. This option should be removed from the application or when importing a list directly into the application then will go through an approval process from their team. Segmentation is also much more limiting than I would like. We have a bi-weekly ordering deadline so I need more options than "Hasn't ordered since last week" or "Hasn't ordered since a specific date". I have a 3 day and 4 day ordering window which I was able to have proper segments in Omnisend. This puts a little more tedious and manual work on my part when setting up campaigns in advance. I still use Omnisend for email so an integration with Omnisend would be an amazing feature to add. Our campaigns are scheduled to launch in September, I'll be able to have a full comprehensive review once I have completed my first campaign.
EDIT (4 AUG, 2020): Thank you for the additional details in the review. We are working towards improving the import list button for not approved merchants and the changes will be out really soon. As for the segmentation - actually, by the end of the week we will push out new segments page (some filters will have `between dates` functionality), which should be able to improve your work routine. I hope those adjustments will help you get the most of our product! --- EDIT (27 JUL, 2020): We were in contact with the customer, and we successfully uploaded the list they provided. Looking forward to continue working together with the client and resolve any future issues they have. ---- Original reply: Hello there, Stoyan here from the SMSBump team. I checked what happened here, and it seems that this was a misunderstanding, which I hope together we can resolve. We've discussed this with the team and if you decide to give us another shot, we will be more than happy to help you get the best of SMSBump. I believe that we've already initiated contact with you in order to resolve this, so we're looking forward to your reply. Thanks!
July 17, 2020
The Set Up is a little bit complicated and i was lost like Frodo, but after a few Videos i was ready to set up everything right.
Thank you for your review. If you want to get the most from our app, please contact our support team :)
March 7, 2023
The app is good at what it does and seems to be growing. On the other hand some things are frustrating, it falsely reports revenue by changing whatever currency you sell in to dollars without currency conversion. Another issue is you can't pay as you go per sms if you want to do things like birthday messages via reconvert, it forces you into a monthly fee. EDIT: It went downhill after getting acquired by Yotpo. Syncing is unreliable, support is poor & automations don't always work. Switched to Postcript!
Jan. 6, 2020
i used this app and i really like the way it works. more improvements though but hey! just love the app anyway
Dec. 2, 2019
The app is ok. It's is kind of user friendly but the videos go way to fast. You can't really add any of the products that will really help until you pay a monthly fee. I don't want to pay until I know they will work. Every page I open a pop up is there which is nice but it is also is trying to sell the monthly plan.
Aug. 15, 2019
I am being blocked on my homepage..your popup is in my way to access my store.Fix this please..I enrolled in text message but its still there...my experience is not good...take that off my page please REMOVE IT
July 29, 2019
Great ROI, easy to use and very affective. You also get free credits which do last a very very long time.
July 26, 2019
OK so far... Just set up so haven't actually used them yet. Will update this review when I get a better view of the experience.
July 18, 2019
Awesome app, but it has not really brought significant ROI yet. I followed the guides and everything, but it just seems like my customers do not respond well to it.
June 14, 2019
not good, difficult to use and sometimes I think has some bugs I might just delete it. hope you modify your problem
Thank you for your review. Can you please reach out to us by going to https://m.me/smsbump or just shoot us an email at [email protected]. Would love to help you out and see what type of issues you are experiencing. Best, SMSBump Customer Care Team
May 27, 2019
Had really high hopes for this app. The interface is the best out there, as well as the integrations and capabilities. It's super impressive. Sadly, they score a zero for execution. The text messages take anywhere from 10-30 minutes to reach the recipient, and the customer support is not great. If they can fix these major issues, they'll have a customer for life and a 6 star review. ***UPDATE***: Founder reached out and tried his best to make things right. It was much appreciated. I tried the software again and there were still a couple bugs that I didn't have the patience to deal with, so I passed on it. Still think it's a powerful and impressive piece of software, just too many minor issues for me to deal with.
March 16, 2019
La aplicación realmente es muy buena, pero el soporte ese inexistente, tengo problemas para recargar el saldo y el soporte no se hace presente. lo bueno es que es muy economica
Feb. 26, 2019
app seems legit to me. i just started using it ut seems like what my store needs to succeed for real in real time in my part of the world. lets see how it goes
Feb. 16, 2019
it charges test sms :( should put a notice so that we know it will use up our credit. still new to this.