Yotpo Email Marketing & SMS
Email & SMS Campaigns for Shopify | Yotpo Email &...
Rating
4.9
feedback
6,841
chart
#8,890
All reviews
Rating Breakdown
Review RSS Feed
July 29, 2021
Received great customer service from Angelica Ann G. She was really helpful to say the least. 5 stars for her
July 28, 2021
Customer service truly is 24/7 and very helpful. They are very familiar with the function of shopify and helped me step-by-step through chat to set up my compliance properly. Excited to continue using this app!
July 27, 2021
The validation of the account went well. Additional info provided for setup. Very patient and friendly representative.
Nov. 27, 2021
Great app and very professional team of customer service agents. I like that it also allows the analytics and I LOVE and use the content calendar. That may be the best part!!!
July 26, 2021
I used the app and the customer service was great. They walked me thru step by step on setting up everything correctly and responds were extremely fast
July 25, 2021
A terrific app! With stellar support. Lots of patience and support will make sure you've all the support you need to get things in the right order.
July 24, 2021
TLDR: If you want to have a company tell you how to run certain aspects of YOUR COMPANY when you reach out for support, please use this app. If you DO NOT WANT the ability to control WHO you send texts to and what they say, please DO use this app. My frustration in Context: Absolute trash. I had (and am still having) a miserable time trying to simply UPDATE a small group of 17 customers with an order update SMS. I added $20 to my account and and proceeded to carefully craft the message and send it. It took me hours to get everything setup to do this and import contacts from Shopify store. Once I go to send the 17 messages, THEY ALL GET BANNED and unsent. It tells me that the messages were sent successfully after i finished composing the campaign and sent it, but in the status page, it just shows the word "BANNED" repeatedly. Upon contacting support, one agent began to knit-pick my checkout page saying that it "Should contain a box allowing customers to opt into text message updates and promotions" instead of my current setup of allowing customers to optionally "enter a mobile number for sms updates". After half hour of going back and forth with him, YES, he continued to insist this was the problem and refused to acknowledge the actual problem with the platform. The SECOND attempt at support, a different agent told me that something was causing my account to be banned (even though they had no trouble collecting my money and holding it), and that she would need to escalate this matter to a higher level of support and I'd get a response in a couple of days. I told her this was not an acceptable resolution for me and I would give her until the end of day to come up with a solution OR i would be moving to a different app for SMS sending and leaving a review with my frustration. (Her time has passed and I have not received a solution, so here I am) To summarize, if you want to have a company tell you how to run certain aspects of YOUR COMPANY when you reach out for support, please use this app. If you DO NOT WANT the ability to control WHO you send texts to and what they say, please DO use this app. screenshot here: https://imgur.com/a/PUlL7jo
Hello, I sincerely apologize for the experience you have received with our service and any inconvenience caused. After reviewing your report and account, I believe there may have been a misunderstanding. It appears that there was some activity in your account which triggered our security bot. I just wanted to let you know that we have reached out to you directly to further discuss the activity which triggered this lock on your account and how we can work with you to resolve this matter and any additional concerns you may have. We hope to hear back from you soon so we can work together to address these points as quickly as possible Kind regards, SMSBump customer care
July 23, 2021
Great customer service received from the agent. Easy to navigate the app! I got set up and started within 15 minutes.
July 23, 2021
Customer service is great! I had several questions while setting it up and they helped me every step of the way! Thank you!
July 22, 2021
We have sent 47 messages 14 send 33 failed !! By the way, they even charge money for failed messages!
Hello, I’m really sorry to hear that you had this experience! Your messages go through several touch points before reaching your customers. Failed messages may occur due to invalid phone numbers, destination rejections, routing errors, or even carrier level content blocks. Unfortunately, I was not able to locate your account in our system to determine what may be been the case here, but please reach out to us at [email protected] and we will be more than happy to assist you in resolving this issue with highest priority. We hope to hear back from you Kind Regards, SMSBump Customer Care
July 21, 2021
Amazing customer service, PL was very attentive and responded quickly to my demands. Definitely recommend using this service!!!
July 19, 2021
I had some problems getting this app going. But the patient customer services helped me right through it. I was helped by Genebie and she did a great job! Thanks again!
July 18, 2021
Helpful and very generous support! I had trouble with some of the steps in the GDPR compliance and i texted support at 3 AM Bucharest time, they replied in about 2-5 minutes. Excellent to be fair.
July 18, 2021
This is one of the best Shopify apps for your business. And the support team is amazing, Definitely recommended!
July 15, 2021
One of the best apps so far for my small business. Since I started the support and app worked really well for my shop!
July 15, 2021
Perfect apps and support, I recommend ! ____________________________________________________________
July 14, 2021
Love the app and the Customer service!. Well Done Folks! ...i´ll comeback with the entire experience and results.
July 12, 2021
I did not work yet with the app but I want to give a 5 stars review to ANGELICA ANN who gave me a nice service and has helped me.
July 12, 2021
I'm new to ecommerce and needed help setting up SMSBUMP and the online live service was just awesome. Thanks again
July 12, 2021
Great App. I like it so far. I am still learning how to use it but I hope that it will be able to bring me a lot of sales.