Yotpo Email Marketing & SMS
Email & SMS Campaigns for Shopify | Yotpo Email &...
Rating
4.9
feedback
6,841
chart
#9,221
All reviews
Rating Breakdown
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April 26, 2020
Very fast response time with my issues I couldn’t figure out, they easily helped me out. Thanks a lot!
April 24, 2020
This app is really powerful ! I use it with all my shop and It's really helping me to gain abandoned cart :)
April 23, 2020
Very good app. Fast response team and good automation sequences to win back customers! Thanks. Very good app. Fast response team and good automation sequences to win back customers! Thanks
April 23, 2020
great service and they replied very quickly, was shown clear and easy and instructions that i followed easy and everything was sorted quick.
April 23, 2020
The help I just received from SMSBump from Simeon was super helpful and the customer service at Shopify is beyond the best I have ever had!! David
April 23, 2020
Great app so far! I will comeback soon! Best support and they are very nice! Highly recommend for everyone!
April 23, 2020
Just downloaded, simple to set up, set up two automations and now testing, excited to see how they perform. Messenger app could use some tweaking with the activating account process
April 23, 2020
I had a previous account which was not allowing me to sign up again, customer service quickly sorted the issue and transferred the funds from the old account to new, immediately. They also made us compliant by adding all the legal jargon etc - very happy!
April 22, 2020
Amazing customer support. Always helpful and super quick! As a business owner I am very impressed. Love it.
April 22, 2020
Awesome App & support team. Quick responses to any questions :) Highly recommend this app to drive more sales for your store!
April 22, 2020
Our team just loves this app! The abandoned cart automation is an absolute must-have, great conversion rates. The option to display the items in the cart dive even better results. Definitely recommend it!
April 22, 2020
Have tried other SMS Marketing tools before but this is definitely the winner in this category. So many features and great support. Highly recommend!
April 22, 2020
So easy to use, yet so effective! Spent just a few dollars and already have 4-digit revenues from this app. Crazy ROI and conversion rates.
April 22, 2020
Great customer service !! quick to reply and provides all the information needed to proceed. couldnt have asked for better!
April 22, 2020
Simeon had been very patient and professional guiding me step by step in going thr all the setting. Very good customer experience.
April 19, 2020
I liked this app because it was very easy to use. It’s definitely good for recovering lost carts and other marketing.
April 19, 2020
we used the app for 6 months when suddenly we could not add funds in our account,customer service provide us some info which requires a bachelor to do it and they never respond back to us.. Of course they charged our account for a whole month without a refund
Hello and thank you for your comment. Stoyan here from the SMSBump team. From what I saw, it seems that you were charged for the subscription plan you were on at that given moment. Shopify does that automatically once a month unless you specify that you want to cancel the plan. As you can see, this does not depend on us, and it is not related to the add funds functionality. In addition, the add funds option is also managed by Shopify - we can initiate the payment, however, we can add the funds to your account only when Shopify notify us that a successful payment has gone through their system. Unfortunately, sometimes Shopify has some delays with the payments, and some people, such as yourself, may think that the issue was caused by us. It seems that you are no longer using our product. Nevertheless, if you decide to give us another shot, our support team will be happy to help you get the most of it.
April 18, 2020
Difficult to judge the App as I installed it, sent a test SMS to my personal cell 12 hours ago and have still not received it despite the app telling me it was sent, Went through all the processes and then started to ask them questions - hours upon hours with no reply. Still waiting (5 hours ago their persistent sales focused chat bot told me the normal wait is 5 minutes...) Also - the free credit doesn't work and that's one of the things I asked about.
Hello and thanks for reaching out. This looks like a quiet hours setting. We would love to help you out solve this so our team will get in touch with you. Thank you for reporting this once again.
April 16, 2020
I had some issues with setting it up. But they helped me fix everything. Cstomer service from Simeon was amazing!
April 15, 2020
CLASS ACTION LAWSUIT FORMING AGAINST THIS APP!!! DO NOT INSTALL WARNING!!!!! THIS APP SENT SPAM MESSAGES TO ALL OF MY CUSTOMERS... I spoke with the developer and all he offered us was not not charge us for the spam messages sent. YOU WILL LOSE CUSTOMERS, very unprofessional... DO NOT INSTALL.. DO NOT DO IT... IM FORMING A LAWSUIT IF THIS HAS HAPPENED TO YOU PLEASE CONTACT [email protected]